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E-Governance forand in
Public Administration:What Government
We Want to Support?
Public Administration and Anti-Corruption Sub-PracticeBratislava, 25-26 May 2005
Yuri Misnikov, ICTD Regional Advisor
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Contents
1. What is e-Government
2. What is e-Government Strategy
3. Experience of EU AccessionCountries
4. Road Map for e-Government
5. E-Governance Regional Projects
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Evolution of e-GovernmentPhase Two(prepared for UNDP by Prof. Joe McDonagh, Trinity College, Dublin University)
Second phase was marked by embracing aperformance culturewhich tried to set strategies andtargets for whole nations. In effect, countries tried forthe first time to actively promote the use of theInternet in Government business. E-Governmentbecame an international benchmark as well as apolitical priority.
This phase was clearly dominated by a culture ofassessment and performance indicators as currently
exemplified in eEurope Action Plan 2005. In supportof eEurope 2005, the Commission of the EuropeanCommunities developed a set of e-Governmentbenchmarking indicators.
1. What is
e-Government
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Evolution of e-GovernmentPhase Three(prepared for UNDP by Prof. Joe McDonagh, Trinity College, Dublin University)
Third phase focuses on buildinginstitutional capacity for changeandviews e-Government as part of the broaderstream of public service modernization.
The strategic intention in this phase is tocapture the full impact of ICT in publicservice modernization through the effectivemanagement of technological andorganizational change.
1. What is
e-Government
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What is e-Government Performance?(source: Accenture e-Government report 2004)
Maximum Added Value
Effectiveness
Service Delivery
Citizens Focus
Business Focus
1. What is
e-Government
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How to Assess the Value of e-Government?(source: Accenture. eGovernment Leadership: High Performance, Maximum Value
Report.1994 www.accenture.com)
By measuring internal effectivenessand efficiency
By measuring client orientation
By measuring Service Maturity=
Level of Breadth (availability online) +
Level of Completeness (maturity depth)
1. What is
e-Government
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e-Government StrategyIntegratingTechnology into Governance(source: Prof. Joe McDonagh, Trinity College, Dublin University)
Whereare
we
now?
How will we
integrate
technological &
organisational
change?
Wheredo we
want
to go?
2. What is
e-Government
Strategy
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Initial Start Phase: Moving Away fromFunction-based Organization(source: ICT for Democratic Governance, Kyrgyzstan. 2004; Final Report., prepared
by inDevelop, Sweden for UNDP Kyrgyzstan)
Unit 2 /Function 2
Unit 3/Function 3
Unit 4 /Function 4
Unit 1 /Function 1
2. What is
e-Government
Strategy
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Which Way to GoTransition Phase:Defining Core Processes(source: ICT for Democratic Governance, Kyrgyzstan. 2004; Final Report.,
prepared by inDevelop, Sweden for UNDP Kyrgyzstan)
Unit 1 /Function 1
Unit 2 /Function 2
Unit 3 /Function 3
Unit 4 /Function 4
2. What is
e-Government
Strategy
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Levels of Well-Performing e-Government?(source: Accenture. eGovernment Leadership: High Performance, Maximum
Value Report.1994 www.accenture.com)
1. Two-way full transactions
2. Pro-active interaction and
communication
3. One-way passive publishing ofinformation
2. What is
e-Government
Strategy
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What is High-Performance Governmentand How to Move to It?(source: Accenture. eGovernment Leadership: High Performance, Maximum
Value Report.1994 www.accenture.com)
WHAT: More Value
Less Cost Self-Accountability
HOW:
Discard old business models Adapt newest technology
Transform Services
2. What is
e-Government
Strategy
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How New EU Member States use ICTs?Facts & Statistics(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest www.europa.int)
80% use Internet for simple informationsearch
75% -- for communication purposes 40% -- for downloading games/music
32% -- for visiting chat rooms anddiscussion forums
23% -- for obtaining banking services,
3% for financial services
3. Experience of
EU Accession
Countries
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How New EU Member States use ICTs?Facts & Statistics(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest www.europa.int)
e-Banking as low as 5-10% Estonia -- 95% of bank transactions are
conducted via electronic channels Looking for goods and services
healthy 51% BUT actual online purchasing 12% and less
e-Business 70% of companies with Internet connection BUT only 39% were present on the Web BUT less than one-tenth received orders online
3. Experience of
EU Accession
Countries
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How New EU Member States use ICTs?Facts & Statistics (source: Final eEurope+ Progress Report;prepared for the European Ministerial Conference, February 2004,
Budapest www.europa.int)
e-Services to citizens Grew rapidly from 1% to 20% of fully
transactional online
17% interacted online with public authoritiesto obtain, e.g., official forms
BUT only 9% returned these forms back tothe government
Only 16% of enterprises used the Internet tomake social contribution for employees
Only 11% to handle VAT declaration andnotification.
3. Experience of
EU Accession
Countries
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The Way ForwardRecommendations(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest www.europa.int)
1) Use web-technology to build state-levelinformation systems to replace othertraditional user interface technologies to allow
for new possibilities for the unification andintegration of e-services.2) Move from back-office centered developments
to front office or unified user interface ones.3) Place workplace software of information
systems in central servers instead ofworkplace computers to enable each Internetcomputer to serve as a terminal for manyinformation systems.
4. Road Map for
e-Government
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The Way ForwardRecommendations(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest www.europa.int)
4) Move away from in the development of databasesof data collection to services
5) Move away from institution-based approach to
inter-institutional one.6) Move away from infrastructure development to that
of information systems
7) Operationalize Public Key Infrastructure (PKI) in
synergy with ID cards for new opportunities forunified identification of users of e-services and forthe use of digital signatures.
4. Road Map for
e-Government
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The Way ForwardRecommendations(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest www.europa.int)
8) Stimulate the deployment of interactive media-richcontent to drive the broadband access to theInternet
9) Ensure access to public sector information for afaster adoption of new ways of communication withthe state
10) Invest more by regional and local governments inPublic Internet Access Points (PIAP), especiallyschool-based to bring ICTs closer to people
11) Involve sufficiently large user population that willmotivate the business sector to invest in theprovision of ICT-enabled services
4. Road Map for
e-Government
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The Way ForwardRecommendations(source: Final eEurope+ Progress Report; prepared for the European
Ministerial Conference, February 2004, Budapest www.europa.int)
12) Continue implementation of e-governmentinitiatives beyond simple provision ofinformation and towards fully transactional
services focused on the needs of citizens andbusinesses
13) Support innovative public-private partnershipsto promote investment in and use of ICTs in
small and medium enterprises.14) Make available a rich and highly developed set
of services that will motivate adoption by thepublic
4. Road Map for
e-Government
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Key Conclusions
1. No public administration reform these can bestarted these days without integrating ICT/e-government benefits from the very outset
2. ICTs cannot be attached afterwards which willmean automation of bad practices
3. People are not interested how the governmentworks internallythey are interested how itsservices them externally
4. It is never late to start but always better to startearlier than later
5. It is not about whether to deploy e-government butabout to do in an accelerated manner
6. Increasing values for clients and decreasing costsare critical for success
4. Road Map for
e-Government
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E-GovernanceCore Regional Focus
Corporate Service Line 2.5
e-Governance and
Access to InformationCitizens participation, especially of
vulnerable groups, in policy dialogue
increased through enhanced
access to information
Transparency and accountability of
government functions to
civil society and development increased
5. e-Governance
Regional Projects
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E-GovernanceProject Level
Corporate Service Line 2.5
e-Governance and
Access to Information
Project 36031 'e-Policies'
Objective: Promoting and facilitatingstakeholder-oriented and ICT-based
participatory and collaborative public
policies and practices
Output: New ways and areas of
cooperation among major stakeholders ininformation society promoted
5. e-Governance
Regional Projects
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E-GovernanceProject Level
Corporate Service Line 2.5
e-Governance and
Access to Information
Project 36004 'e-Governance'
Objective: Promoting ICT-enabledefficiency, transparency and
responsiveness of public sector
Output: Significantly strengthened
competency of public officials and their
counterparts from private sector and civilsociety to apply e-Governance tools
5. e-Governance
Regional Projects
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E-PoliciesActivity Level
Guiding materials to advance access to
ICTs in rural areas (started, transfer of
Hungarian experience)
E-Community
(Ongoing)
Competency and skill development via
training/ e-learning in e-Community in
Hungary for community and ICTD
development Practitioners (started)
Business partnerships and alliances to
advance access to ICTs, including for
SMME (planned)Generation of new knowledge and
transfer of Best Practices (started)
5. e-Governance
Regional Projects
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E-PoliciesActivity Level
Guiding materials to advance virtual
Activities for participation in public policy
(planned, transfer of Latvian and
Estonian experience)
E-Participation
(Planned)Competency and skill development via
training and e-learning (planned)
Generation of new knowledge andtransfer of Best Practices (started)
5. e-Governance
Regional Projects
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E-GovernanceActivity Level
eGA
Activity 1: e-Governance Academy(Ongoing)
E-Governance
e-Competency
Activity 2: e-Governance Teaching(Started)
e-Transparency
Activity 3: Access to Information
(Planned)
e-Government
Activity 5: Turn-Around PA(Planned)
FOSS
Activity 4: Open Source Software(Planned)
5. e-Governance
Regional Projects
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E-GovernanceActivity Level
New training in local e-governance,
access to information, e-democracy, gender
equality, corruption, PPPs, FOSS
(ongoing & planned)
E-Governance Academy
(Ongoing)
Consultancy & Policy advice (ongoing)
Project formulation and implementation
(ongoing)
Networking via listservs and annual
regional e-governance summit (planned)
5. e-Governance
Regional Projects
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E-GovernanceActivity Level
Handbook for PA schools and universities
to transfer EU accession and candidate
countries (planned)
E-Governance Teaching
(Planned)Curriculum development and e-learning
(planned)
Exchange of instructors (planned)
5. e-Governance
Regional Projects
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E-GovernanceActivity Level
Guiding materials and training in
application of Public Information Acts
(transfer EU expertise, planned)
E-Transparency
(Planned)
Training and curriculum development(planned)
Consultancy and expert support (planned)
Law drafting, consultation, implementation
strategies (planned)
Generation of new knowledge and
transfer of Best Practices (started)
5. e-Governance
Regional Projects
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E-GovernanceActivity Level
Guiding materials and training in
application of open standards and platforms
Free/Open Software
(Planned)
Migration to FOSS, especially at local level(planned)
Consultancy, training, expert exchange(planned)
Generation of new knowledge and
transfer of Best Practices (started)
5. e-Governance
Regional Projects
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E-GovernanceActivity Level
Guiding materials and training in
integration of technology and
organizational change (planned)
E-Administration
(Planned)
ICT-enabled Business Process Analysis ofpublic service organizations (planned)
Consultancy, training, expert exchange(planned)
Generation of new knowledge and
transfer of Best Practices (planned)
5. e-Governance
Regional Projects
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Thank you!
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