Automation for telephone calling campaigns. … embedded in Microsoft Dynamics CRM
What Dynamics Telephony Dialer can do?• Increase your talktime per hour by 75-170%
Method Talk-time / Hr. Improvement
Paper 15-20 -
Preview 25-30 25 – 100 %
Progressive 35-40 75 – 170 %
If you have 2 or more people on outbound, you need a dialer.A pay-as-you-go dialer ALWAYS pays for itself !
What is Dynamics Telephony Dialer ?• A dialer embedded in Microsoft Dynamics CRM.• One click to import your daily phone activities• Preview and/or progressive.• Blend inbound and outbound calls.• Dialer toolbar.• Automatically manage no-answers, busies, re-schedules, callbacks• Campaign Management• Statistics/Reports held in Dynamics CRM• Realtime display (dashboard) in Dynamics CRM
All embedded in Microsoft Dynamics CRM
A Few screen shots
The agent has a toolbar to control and monitor the Dialer. Telephone buttons Inbound/outbound
screenpop
Dynamics Telephony Toolbar
Embedded Telephony Controls
Inbound Call Controls and screen pop
CRM Dashboards show call activity
Who are the typical customers for Dynamics Telephony Dialer ?
• Microsoft Dynamics CRM owners.
• Wanting more than 100% improvement in outbound efficiency making more than200 calls a week
• Wanting better reporting on Outbound Campaigns.
• Wanting better visibility of current activity on Outbound Campaigns
Sales, sales, sales
Renewals & Retention
Customer satisfaction surveys
Collections
Fund-raising
Service follow-up
Welcome calls
Appointment reminder
Market research
Polling