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Doorbells, Danger,
and Dead Batteries User Research War Stories
Steve Portigal @steveportigal
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It’s All Going To Burn
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Sameer Chavan
Connecting Through War Stories
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Click to edit Master title style “We’re wired for story. In a culture of scarcity and
perfectionism, there’s a surprisingly simple reason we
want to own, integrate, and share our stories of
struggle. We do this because we feel the most alive
when we’re connecting with others and being brave
with our stories.” Brené Brown, Rising Strong
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www.portigal.com/
category/series/
warstories
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Click to edit Master title style Doorbells, Danger, and Dead Batteries
rosenfeldmedia.com/books/user-research-war-stories/
Interviews with in-house user research leaders
portigal.com/podcast/
Interviewing Users
rosenfeldmedia.com/books/user-research-war-stories/
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Click to edit Master title style Doorbells, Danger, and Dead Batteries
rosenfeldmedia.com/books/user-research-war-stories/
Interviews with in-house user research leaders
portigal.com/podcast/
Interviewing Users
rosenfeldmedia.com/books/user-research-war-stories/
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Survivorship Bias
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Control is an Illusion
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Click to edit Master title style They Call Me Mister
Elaine Fukuda
touchtons.wordpress.com
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It's okay to walk away
Call a timeout
Use the breaks you are given
The unexpected can reveal new truths
Improvise
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Cracking
the
Code
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Beware of Trapdoors
Jon Innes
MASDESTRUCTIVE / CC-BY-SA-3.0
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Prepare for the experience of the interview
Consider your assumption about the
environment
Be present in your surroundings
Include the rich data from the environment
Learn from your mistakes
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Judging and Learning
To Research Is
To Be Human
“Vulnerability is not winning or losing; it’s having the
courage to show up and be seen when we have no
control over the outcome. Vulnerability is not weakness;
it’s our greatest measure of courage.”
Brené Brown, Rising Strong
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Thank you!
@steveportigal www.portigal.com