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Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Djerriwarrh Health ServicesAnnual Report & Financial Statements
2014-15
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Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.auDjerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
WelcomeReport of Operations
RESPONSIBLE BODIES DECLARATION
In accordance with the Financial Management Act 1994, I am pleased to present the Report of Operations for the Djerriwarrh
Health Services for the year ending 30 June 2015.
________________________________Claire Sutherland
President of the Board
Bacchus Marsh
17th August 2015
ATTESTATION ON DATA INTEGRITYI, David Grace, certify that Djerriwarrh Health Services has put in place appropriate internal controls and processes to ensure
that reported data reasonably refl ects actual performance. The Djerriwarrh Health Services has critically reviewed these
controls and processes during the year.
_________________________________David Grace, PSM
Acting Chief Executive
Bacchus Marsh
17th August 2015
ATTESTATION FOR COMPLIANCE WITH THE MINISTERIAL STANDING DIRECTION 4.5.5 – RISK MANAGEMENT FRAMEWORK AND PROCESSES
I, David Grace, certify that the Djerriwarrh Health Services has complied with Ministerial Standing Direction 4.5.5 - Risk
Management Framework and Processes. The Djerriwarrh Health Services Audit Committee verifi es this.
_________________________________David Grace, PSM
Acting Chief Executive
Bacchus Marsh
17th August 2015
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Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Index Disclosure IndexThe Annual Report of Djerriwarrh Health Services is prepared in accordance with all relevant Victorian legislation.
This index has been prepared to facilitate identifi cation of the Health Service’s compliance with statutory disclosure
requirements.
Ministerial Directions
Report of Operations
Legislation Requirement Page
Reference
Financial Management Act
Financial Statements
SD 4.2(a) Compliance with the Australian accounting standards (AAS and AASB standards) and other
mandatory professional reporting requirements6
SD 4.2(b) Financial Statements:
• income statement 1
• balance sheet 2
• statement of changes in equity 3
• cash fl ows statement 4
• notes to the fi nancial statements 5-56
SD 4.2( c) Accountable Offi cer, Chief Financial Offi cers and Responsibility Body declaration and sign off Cover
SD 4.2(d) Rounding of amounts 9
SD 4.2(j) Responsible Bodies Declaration Annual Report
2
Financial Reporting Directions
Annual Report
FRD 10 Disclosure Index 3
FRD 11A Disclosure of ex-gratia payments Financial Statements
55
FRD 12A Disclosure of Major Contracts 24
FRD 21B Responsible Persons Disclosure 7
FRD 22F Manner of establishment and the relevant Ministers 7,10
FRD 22F Purpose, functions, powers and duties 5, 10-12
FRD 22F Nature and range of services provided 20-22
FRD 22F Key initiatives, programs and achievements 13-19
FRD 22F Organisational Structure 6
FRD 22F Workforce data 32
FRD 22F Statement on employment and conduct principles 5, 22, 24-25
FRD 22F Occupational Health and Safety 24-25
FRD 22F Financial information
• summary of the fi nancial results for past fi ve years 30-31
• summary of the signifi cant changes in fi nancial position 30-31
• summary of the entity’s operational and budgetary objectives 29
• subsequent events 32
FRD 22F Signifi cant factors affecting performance 29
FRD 22F Details of consultancies over $10,000 32
FRD 22F Details of consultancies under $10,000 32
FRD 22F Application and compliance
• summary of the application and operation of the Freedom of Information Act 1982 (FOI Act) 24
• statement on compliance with the building and maintenance provisions of the Building Act 1993 24
• summary of the application and operation of the Protected Disclosure Act 2012 24
• statement on the implementation and compliance with National Competition Policy 24
• statement on the application and operation of the Carers Recognition Act 2012 (Carers Act) 24
• summary of an entity’s environmental performance 23
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Index
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
FRD 22F Additional information available on request 4
FRD 25B Disclosures under the Victorian Industry Participation Policy 2003 24
FRD 30B Compliance with the Standard Requirements for the Publication of Annual Reports 4
Attestations
SD 3.4.13 Attestation of Data Integrity 2
SD 4.5.5 Attestation for compliance with the Ministerial Standing Direction 4.5.5 - Risk Management
Framework and Processes
2
Key Financial and Service Performance Reporting
FRD 29 Statement of Priorities:
Part A 13-17
Part B 18
Part C 19
Legislation
Freedom of Information Act 1982 24
Protected Disclosure Act 2012 24
Carers Recognition Act 2012 24
Victorian Industry Participation Policy Act 2003 24
Building Act 1993 24
Financial Management Act 1994 24
Additional information available on request(FRD 22F)
In compliance with the requirements of FRD 22F Standard Disclosures in the Report of Operations, details in respect of the
items listed below have been retained by Djerriwarrh Health Services and are available to the relevant Ministers, Members of
Parliament and the public on request (subject to the freedom of information requirements, if applicable):
(a) A statement of pecuniary interest has been completed.
(b) Details of shares held by senior offi cers as nominee or held benefi cially.
(c) Details of publications produced by the Health Service about the activities of the Health Service and how
these can be obtained.
(d) Details of changes in prices, fees, charges, rates and levies charged by the Health Service.
(e) Details of any major external reviews carried out on the Health Service.
(f) Details of major research and development activities undertaken by the Health Service that are not
otherwise covered either in the Report of Operations or in a document that contains the Financial
Report and Report of Operations.
(g) Details of overseas visits undertaken including a summary of the objectives and outcomes of each visit.
(h) Details of major promotional, public relations and marketing activities undertaken by the Health Service
to develop community awareness of the Health Service and its services.
(i) Details of assessments and measures undertaken to improve the occupational health and safety of
employees.
(j) General statement on industrial relations within the Health Service and details of time lost through
industrial accidents and disputes, which is not otherwise detailed in the Report of Operations.
(k) A list of major committees sponsored by the Health Service, the purpose of each committee and the
extent to which the purpose had been achieved.
(l) Details of all consultancies and contractors including consultants/contractors engaged, services
provided, and expenditure committed for each engagement.
This Annual Report should be read in conjunction with our 2014-2015 Quality of Care Report.
The information in this Annual Report will be available at www.djhs.org.au
HOW TO CONTACT US
Website: www.djhs.org.au
Telephone: 03 5367 2000
Email: [email protected]
Address: Grant Street, PO Box 330, Bacchus Marsh VIC 3340
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Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Corporate Governance
Mission StatementHelping people of our community to better health and well-being
Vision StatementProviding quality integrated health services within available resources to the people of our community and encouraging
personal responsibility for health care
ValuesDjerriwarrh Health Services is committed to the following values which underpin the basis of our principle key objectives:
• Integrity and professionalism
• Team work
• Effi cient and cost effective services
• Maximised patient/client satisfaction
• A commitment to quality outcomes
• Respect for all staff
• Management by fact
• Performance accountability
The Eight (8) Key Objectives
1. Patient/Client – Community and Clinical Services‘To provide health and well-being related services in response to identifi ed needs of our culturally diverse community’
2. Community‘To promote health and well-being through addressing the broader determinants of health of our community’
3. Staff ‘To optimize the performance of staff by providing a workplace supportive of integrity, professionalism, initiative and team
work’
4. Safety and Quality‘To continuously evaluate and improve the safety and quality of our services and work environment’
5. Financial/Business‘To secure and manage effi ciently our fi nancial resources to maximize our capacity to deliver services’
6. Management‘To lead innovation and service enhancement to produce outcomes that fl ow through to the client/patient’
7. Information‘To maximise the use of information and communication technology for the benefi t our clients/patients and support
management by fact’
8. Physical/Resources‘To equip services with contemporary infrastructure and equipment’
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Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Corporate Governance
Board
Chief Executive
Bruce Marshall, OAM
Deputy Chief Executive
David Grace, PSM
Personal Assistant
Capital Infrastructure
Development,
IT Services, Clinical Service
Development & Enhancement,
Focus on services located in the
City of MeltonPersonal Assistant
Risk Management,
Quality Strategic Directions,
Healthcare Service Development,
Staff Appraisal & Financial
Integrity,
Focus on services located in
Moorabool Shire
Director ofAllied Health
Vida Pranskunas
Director of Nursing and Midwifery
Wendy Davis
Director of Finance & Corporate Services
James Rubeli
Consultant Director of Medical Services
Dr Lee Gruner
Manager ofCommunity Health
& Health Promotion/Chief Dietitian
Melissa Sapuppo
Manager of HACC & Chronic Disease
Kerryn Jorgensen
Manager of Counselling Services
Joan Eddy
Manager of Adult Health
Ruth Martin
Manager ofWomen & Children’s
Health
Joaquin Benedicto
Manager of Health Information
Angela Mayhew
Manager of Dental Services
Joanne Weaver
Nursing Unit Manager Maternity Unit
Mary Little
Nursing Unit Manager Medical/Surgical
Paul Hilder
Nursing Unit Manager Residential Care
Tineke Carr
Nursing Unit Manager Theatre Services
Linda Aykens
Nursing Unit Manager Day Medical
Mandy Cullen
Nursing Unit Manager Community Nursing
Jane Cape
Manager Clinical Nurse Education
Julie Hammet
Manager of Pharmacy Services
Lisa Daly
Assistant Directors of Nursing
(ADONS)
Manager of Finance
Tony Grixti
Manager of Information Technology
Colin Leggatt
Manager of Human Resources
Kay Robertson
Manager of Engineering Services
Greg Todd
Manager ofEnvironmental Services
Debbie Hutchinson
Manager ofSupply and Procurement
Doug Berry
Manager of Hotel Services
Archie Small
Design and Marketing
Robin Bristow
Fundraising
Payroll
Quality and Safety Unit
Clinical Risk Management
Accreditation
Occupational Health & Safety
Manager of Infection
Control
Chris Braden
Manager of Organisational Development
Erica Lidgett
Administration Services
Radiology Services
Pathology Services
Medical Services
Visiting Medical Offi cers
Salaried Specialists
Career Medical Offi cers
Director of Clinical & Quality Support Services
Elizabeth Wilson
Reporting Structure
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Board & Management Teams
Board
President
Mrs. Claire Sutherland
Vice President Mr. Eric Sharkey
Treasurer
Mr. John Payne
Board Members
Mrs. Helen Dobson
Ms. Pauline Madden
Ms. Sophie Ramsey, CR
Dr. Helen Thompson
Mr. Michael Tudball, AFSM
Mr. Arthur Uren
Mr. John Ballard (Ministerial delegate, Dr John Ballard was
appointed for a 12 month period in April to support the
organisation)
Chief Executive
Bruce Marshall, OAM
Executive management Team Chief Executive
Bruce Marshall, OAM
Deputy Chief Executive
David Grace, PSM
Director of Allied Health Services
Vida Pranskunas
Director of Clinical & Quality Support Services
Elizabeth Wilson
Director of Finance & Corporate Services
James Rubeli, FCPA
Consultant Medical Director
Dr. Lee Gruner
Director of Nursing
Julia Meek (resigned 22 May 2015)
Director of Nursing and Midwifery
Wendy Davis (commenced 25 May 2015)
Personal Assistant to CE Terri Drewitz
Personal Assistant to DCE
Shaylene Wootten
As at 30th June 2015
Minister for Health, Minister for AgeingHon. Jill Hennessy MLA
(4th December 2014 to 30th June 2015)
Hon. David Davis MLC
(1st July 2014 t0 3rd December 2014)
BankersWestpac Banking Corporation
Commonwealth Bank
Treasury Corporation of Victoria
Auditors (external)AASB Accounting and Audit Solutions
Auditors (internal)MGR Accountants
Solicitors(1) Health Legal
(2) Workplace Legal
(3) Hayden Legro Lawyers
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Board & Management Teams
Assistant Directors of Nursing Jo Ballard
Heather Barker
Patricia Barr
Jenny Hallam
Julia Meek
Colleen O’Sullivan
Jenny Vanderpoel
Mgr. Adult Health/Chief PhysiotherapistRuth Martin
Mgr. Clinical Nurse EducatorKatrina Alsop (resigned 2 December 2014)
Julie Hammett (commenced 7 April 2015)
Mgr. Community Health/Health Promotion/Chief DietitianMelissa Sappupo
Mgr. Community Nursing ServicesJane Cape
Mgr. Counselling Services/Social WorkJoan Eddy
Mgr. Day MedicalMandy Cullen
A/Mgr. Dental ServicesJo Weaver
Mgr. Engineering ServicesGreg Todd
Mgr. Environmental ServicesDebbie Hutchinson
Mgr. FinanceTony Grixti
Mgr. HACC and Chronic DiseaseKerryn Jorgensen
Mgr. Health InformationAngela Mayhew
Mgr. Hotel ServicesArchie Small
Mgr. Human ResourcesKay Robertson
Mgr. Infection ControlChris Braden
Mgr. Information TechnologyColin Leggatt
Mgr. Maternity ServicesMary Little
Mgr. Medical/Surgical ServicesPaul Hilder
Mgr. Organisational DevelopmentErica Lidgett
Mgr. Pharmacy ServicesLisa Daly
Mgr. Residential Care ServicesTineke Carr
Mgr. Theatre ServicesLinda Aykens
Mgr. Women and Childrens’ Health/Chief Occupational Therapist Joaquin Benedicto
As at 30th June 2015
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Board & Management Teams
Anaesthetists Dr. Michael Barrowcliffe
Dr. Gabriel Berra
Dr. Mathew Bowman
Dr. Frank Buchanan
Dr. Mathew Hayhoe
Dr. Laurence Poon
Dr. Mohammad al Rahmati
CardiologistDr. Quentin Forrest
Dr. Adam Gay
DermatologistDr. Josie Yeatman
Ear, Nose & Throat SurgeonsDr. Perry Burstin
Mr. Avdo Zahirovic
EndocrinologistDr. Leo Rando
General PhysiciansDr. Peter McCarthy
General SurgeonsMiss. Ruth Bollard
Mr. Alvin Cham
Mr. Ian Faragher
Mr. Chris Lu
Mr. Ananth Nagesh
Mr. Binh Nguyen
Mr. Alex Yuen
NephrologistDr. Susheel Sharma
Obstetricians/GynaecologistsDr. Michael Bardsley
Dr. Russell Dalton
Mr. Surinder Parhar
Dr. Sadaf Rizwan
OncologistsDr. Rodney Bond
Dr. Shing Tung Fan
Oral SurgeonMr. Graeme Fowler
Orthopaedic SurgeonMr. Ishfaq Hussaini
Mr. Russell Miller
Palliative Care PhysicianDr. David Brumley
PaediatricianDr. Nigel Hocking
Dr. Zoe McCallum
Dr. Riju Mittall
Respiratory PhysicianDr. Anne Marie Southcott
UrologistMr. David Cook
Dr. Rakhi Basu
Dr. Jocelyn Benedicto
Dr. Lorraine Lines
Dr. Vlad Maksoutov
Dr. David Poustie
Dr. Maung That
Dr. Richard Yang
Career Medical Offi cers
Specialists
Visiting Medical Offi cersDr. Santino Bronchinetti
Dr. Greg Coates
Dr. Sivinand Sooknandan
Dr. Damien Strangio
Dr. Robert Hosking
Dr. Paul Williams
Dr. Niresh Madhanpall
Dr. Woodrow Wu
Dr. Valerie Peers
Dr. Noor Zannat
Dr. Mark Robson
Dr. Ravin Sadhai
Dr. Peter Schlesinger
As at 30th June 2015
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President’s & Chief Executive’s Report
The Governing BodyDjerriwarrh Health Services was incorporated under the Health Services Act 1988 Part 3 on the 1st April, 1998 by the
Governor-in-Council, acting on the recommendation the Minister for Health made after receiving advice from the Secretary of
the Department of Human Services, under Section 64A of the Health Services Act 49/1988, and acting under Section 65 of
the Act.
Djerriwarrh Health Services is accountable to the Minister of Health through its Board.
In accordance with the Health Services Act 1988, Division 4, Section 33, the Board has affi rmed that the Chief Executive and
staff will carry out the policies and procedures of Djerriwarrh Health Services with due diligence. The Board, in compliance
with the Health Services Act 1988, Section 25 has appointed a Chief Executive, approved by the Secretary of the
Department (Sec 25(s)).
The nine Board members who represent the community are recommended to the Minister and appointed by the Governor in
Council. The term of appointment for a member of the Board is usually a three year term.
In accordance with the Health Services Act 1988, the function of the Board is to oversee and strategically govern Djerriwarrh
Health Services and to ensure that the services provided comply with the requirements of the Act and the objectives of
Djerriwarrh Health Services. The role of the Board is pivotal in successful strategic planning and implementation of policies
that set the agenda for the future. Good leadership, clinical and corporate governance not only encourages professional
standards of care, but also establishes the structures by which the key objectives can be set and performance standards
measured. The Board is actively involved in the Health Service’s objective to achieve compliance with the National Safety and
Quality Health Standards and to ensure that safe and quality of care is offered to the people who attend the Health Service.
Attendance at Board, Committee and Strategic Forum Meetings
Committee Meetings
Board MemberName
AGM (1)
Board (11)
Audit (5)
Consumer Advisory
(4)
Finance (5)
Patient Client Care(9)
Risk Review
(4)
Remuneration
(1)
Strategic Health Forum
(4)
Helen Dobson 1 6/8 - 2/4 - - 2 - 3/4
Pauline Madden 1 11/11 5/5 - - 6/9 - - -
John Payne 1 9/11 2/2 - 2/3 - 2/2 1 -
Sophie Ramsey 1 7/11 - - - 1/9 - - -
Eric Sharkey 1 10/11 - 3/4 4/5 - 2/2 1 -
Helen Thompson - 10/11 - - 4/5 - - - -
Claire Sutherland 1 11/11 - - - - - 1 4/4
Michael Tudball 1 9/11 3/3 - 2/2 - - - -
Arthur Uren 1 9/11 3/4 - - - 4/4 - 4/4
John BALLARD Minister for Health’s delegate to the Board
Governing Body & Board Committees
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President’s & Chief Executive’s Report
Board CommitteesThe Board relies on their supporting Committees to provide
strategic direction and advice for the organisation. Minutes
of these meetings are agended at Board meetings.
Remuneration CommitteeIt is the policy of Djerriwarrh Health Services to operate
in full compliance with the Government Sector Executive
Remuneration Panel (GSERP) and acknowledge that
it is the Government Policy on executive remuneration
for Government Business Enterprises and Statutory
Authorities.
The Remuneration Committee of Djerriwarrh Health
Services comprises the Board Offi ce Bearers (President,
Vice President and Treasurer) and meets on a scheduled
basis to review the performance of the Chief Executive
against his Performance Management Plan and also to
review the Total Remuneration Package paid to the Chief
Executive within guidelines of the GSERP provision. In
addition, individual Executive Directors of the organisation
attend these meetings on a scheduled basis to explain
how their performance links into the Performance
Management Plan of the Chief Executive. In keeping
with the policy of the Health Service, all Minutes of the
Remuneration Committee are included in the full Board
agenda papers to ensure that all Board Members are fully
informed.
Finance CommitteeThe Finance Committee undertakes oversight of the
Djerriwarrh Health Services’:
• Financial Performance
• Financial Planning (Budgets)
• Specifi c Purpose Funds
• Investments
The Committee comprises three Board members, with the
Chief Executive and Director of Finance and Corporate
Services attending meetings but not having any voting
rights.
During 2014/2015, this Committee met on fi ve occasions,
agenda items included:
• 2014/15 Budget
• 2014/15 Financial Year performance
• Review of Business cases
• Specifi c Purpose Funds reporting
• Credit card compliance
• Health Purchasing Victoria Procurement Reform
• Change Impact Statements
• Reviewed and ratifi ed all Investment decisions
Audit CommitteeThe Audit Committee consists of three Board Members.
The Audit Committee met four times during the
2014/2015.
The Committee undertakes the oversight of:
• the scope of work, performance and
independence of internal audit
• ratifying the engagement and dismissal by
management of any internal audit provider
• ratifying the internal audit plan
• the scope of work, independence and
performance of the external auditor
• annual Financial Statements
• the fi nancial management compliance framework,
ensuring Financial Management Act 1994 is
adhered to
• matters of accountability and internal control
affecting the operations of Djerriwarrh
Health Services, including review of Instrument of
Delegation
• the effectiveness of management information
systems and other systems of internal control
• the acceptability of, and correct accounting
treatment for and disclosure of,
signifi cant transactions which are not
part of Djerriwarrh Health Services normal course
of business
• the sign off of accounting policies
• the process for monitoring compliance with
laws and regulations and its own Code
of Conduct and Code of Financial Practice
Risk Review CommitteeTo ensure that risks are being managed in a consistent
and proactive manner, Djerriwarrh Health Services has a
risk management process in place which is consistent with
the Australian/New Zealand Risk Management Standard
4360/2004. The Risk Review Committee is the responsible
body for ensuring that all risks, including clinical and
corporate, are controlled to a satisfactory level. Committee
membership comprises Board representation as well as all
the Executive team. This Committee met on four occasions
during the year. The following ‘risks’ are examples of some
of the risks reviewed and discussed during the year:
• Ageing Facility at Bacchus Marsh and Melton
Regional Hospital
• Credentialing, Appointment and privilege processes
for Medical Offi cers
• Risk Management structure and processes
• Performance of Staff
Board Committees
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President’s & Chief Executive’s Report
Credentialing, Appointment and privilege processes is a
risk reviewed on a regular basis as it is a core component
of clinical governance. There are a number of key principles
that underpin the need to ensure that this risk is minimised.
These include the need to:
• maintain and improve the safety and quality of care
that patients receive from health professionals
• sustain the confi dence of both the public and
healthcare professions through demonstrable
impartiality
• support and embed good practice
A robust process of credentialing and defi ning the scope of
clinical practice is essential to the provision of services that
are safe and of high quality by ensuring:
• services are provided within the capability and
needs of the health service and its respective
campuses
• medical practitioners appointed to the health service
are competent and able to fulfi l the tasks and
responsibility of their appointment
• a positive environment for medical practitioners,
with a clear recognition of the resources required to
support high quality services
Djerriwarrh Health Services has a number of checks
in place to ensure that all our medical offi cers are
appropriately credentialed, re-credentialed with scope of
practice established. The Committee considered that the
risk to the health service was rated as moderate at the
2014/2015 review.
Executive TeamThe Executive Team consists of the Chief Executive,
Deputy Chief Executive, Director of Allied Health Services,
Director of Finance and Corporate Services, Director of
Nursing and Midwifery, Director of Clinical and Quality
Services, together with the Consultant Medical Director
who attends the Health Service as requested. The Board
has full confi dence in the members of the Executive to
implement their strategic directions policy through day to
day delegation. The Board receives monthly performance
indicators from the Chief Executive against key result
areas and objectives. These indicators include complaints
received, staff incidents noted, activity performance, staff
credentialing and waiting list times. The Executive team
discuss strategic, fi nancial and operational matters of the
organisation. Examples of major issues discussed by the
Executive during the year included:
• governance structure for the Melton Community
Based Ambulatory Care Centre
• implementation of the expansion to Maternity
Services project
• implementation of the relocation of the Central
Sterilising Services Department
• implementation of a 3 year Human Resources Plan
2015-2017
• updating the DjHS website
• mandatory staff training competencies e.g.
hand hygiene, bullying and harassment, emergency
preparedness
• implementation of Code Grey policy
Strategic Directions 2014-2015Djerriwarrh Health Services has a Strategic Plan in place
for 2013/2016, produced mid 2013, which can be read at
www.djhs.org.au. The Health Service is a major healthcare
provider to the rapidly expanding communities within the
western growth corridor and is responsible for providing
a comprehensive range of Acute, Residential, Ambulatory
and Primary Care services to the communities of Melton
and Moorabool (Bacchus Marsh and Ballan). These
services are provided from the following sites – Bacchus
Marsh and Melton Regional Hospital (Acute), Grant Lodge
(Residential), Melton Health (Ambulatory), Bacchus Marsh
Community Health Centre, Melton Community Health
Centre and Caroline Springs Community Health Centre
(Primary).
The Health Service must place itself in a position to be
able to provide services to meet the forecasted population
growth, rising from 131,464 in 2011 to 192,052 predicted
for 2021, and 260,142 for 2031, which is an increase of
98% from 2011/2031.
Some of the key priorities in the Plan are listed below:
• Advocate for the relocation of the Melton
Community Health Centre to facilities fi t for the
purpose
• Collaborate with Melton City Council and Moorabool
Shire Council to advocate for the health and well-
being of our community by regularly participating in
a Strategic Health Forum
• Facilitate the establishment of registrar positions in
specialities experiencing high levels of activity
• Maintain accreditation for the provision of Home and
Community Care Services
• Maintain accreditation with the Aged Care
Standards and Accreditation Agency
It is pleasing to report that the Health Service has achieved
all the above priorities.
In addition we are upgrading our birthing services and
developing a maternity services improvement plan with the
assistance of the Royal Women’s Hospital.
This is consistent with the key priorities in our Strategic
Plan 2013-16 and in line with contining demand.
Strategic Direction
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President’s & Chief Executive’s Report
2014/15 Statement of Priorities Progress ReportOne of the ways in which the Health Service can demonstrate it is placing itself in a position to provide health services in a
quality and safe manner, is through the Statement of Priorities, which was introduced in 2011/2012 and is an agreement
between the Department of Health and Human Services and Djerriwarrh Health Services. The progress report for the year
2014/2015 is below. This Statement of Priorities outlines seven priority areas, laid down by the Victoria Government and
outlined in the Victorian Health Priorities Framework 2012/2022. These priorities are:
• develop a system that is responsive to people’s needs
• improving every Victorian’s health status and experiences
• work collaboratively with other service providers and agencies e.g. Western Health
• expanding service, workforce and system capacity
• increasing the system’s fi nancial sustainability and productivity
• implementing continuous improvements and innovation
• increasing accountability and transparency
• utilising e-health and communications technology
Part A: Statement of Priorities
Victoria Health
Priorities
Framework
priority areas
Djerriwarrh Health
Services StrategiesDeliverables Achievements
Developing a
system that is
responsive to
people’s needs
• Develop an
organisational policy for
the provision of safe,
high quality end of life
care in acute and sub
acute settings with clear
guidance about the
role of, and access to,
specialist palliative care.
• Implement an
organisation-wide policy
for responding to clinical
and non-clinical violence
and aggression by
patients, staff and visitors
(including code grey) that
aligns with department
guidance (2014).
• By April 2015 end of life care
policies and procedures will
be implemented in the acute
and sub-acute settings utilising
the National Consensus
Statement.
• By December 2014 an
organisational-wide policy on
responding to clinical and non-
clinical violence and aggression
will be implemented.
• End of life Working Group established
in September 2014 and commenced
reviewing sample policies and
procedures provided by Ballarat
Health Services and Wimmera
Healthcare Group
• Draft End of Life Pathway and
associated procedure developed in
January 2015, for consultation
• End of Life Pathway approved in
February 2015
• End of Life Pathways fully
implemented in March 2015
• Working Party to review Violence &
Aggression response was established
in November 2014
• Working Party linked up with the
Regional Working Group in January
2015
• New Emergency Procedure Manual
drafted in April 2015
• Organisational-wide policy on
responding to clinical and non-
clinical violence and aggression fully
implemented by June 2015.
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President’s & Chief Executive’s Report
Improving every
Victorian’s
health
status and
experiences
• Support the effective
implementation of
reforms to alcohol and
other drug treatment
services.
• Optimise timely access
to specialist care through
the implementation
of the Access Policy
for Specialist Clinics
in Victorian Public
Hospitals.
• Use consumer feedback
to improve person and
family centred care,
health service practice
and patient experience.
• By March 2015 an
organisational-wide code grey
protocol will be implemented.
• By October 2014 additional
alcohol and other drug
counselling services will be
implemented in Bacchus Marsh
and Melton.
• By May 2015 DjHS will
implement the Access Policy
for Specialist Clinics for all adult
and paediatric clinics.
• Feedback from consumer
surveys will be tabled at the
Patient/Client Care Committee
and recommendations made
by the Committee implemented
to improve the health
service practice and patient
experience, throughout the
fi nancial year.
• Code grey protocol included in new
Emergency Procedure Manual draft
April 2015
• Code Grey training completed May
2015
• Organisational-wide code grey fully
implemented by June 2015.
• Additional Alcohol and Drug positions
advertised in November 2014
• Melton position commenced February
2015
• Additional AOD Services commenced
March 2015
• Access policy for all adult Specialist
Clinics implemented in August 2014
• Consumer Feedback Surveys tabled
at Patient/Client Care Committee
include:
• Evaluation of Continence Outcomes
Questionnaire (Aug 2014)
• Victorian Palliative Care Satisfaction
Survey - recommendations
implemented (Aug 2014)
• Grant Lodge Satisfaction Survey –
recommendations implemented
(Aug 2014)
• Patient Survey – Queue Management
System – recommendations
implemented (Sep 2014)
• Community Health Paediatric Speech
Pathology Client Survey (Sep 2014)
• Victorian Healthcare Experience
Survey April - June 2014 –
recommendations implemented
November 2014
• Community Nursing Survey and the
Victoria Healthcare Experience Jul
– Sep 2014 presented at PCC in Feb
2015
• Friendly Visiting Satisfaction Survey,
Consumer Transport Satisfaction and
Maternity Services Satisfaction
Survey reviewed March 2015
• Grant Lodge Accreditation
Survey reviewed May 2015 and
recommendations implemented
Part A: Statement of Priorities
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President’s & Chief Executive’s Report
Expanding
service,
workforce and
system capacity
• Identify service users
who are marginalised
or vulnerable to poor
health, and develop
interventions that
improve their outcomes
relative to other groups,
for example, Aboriginal
people, people affected
by mental illness, people
at risk of elder abuse,
people with disability,
homeless people,
refugees and asylum
seekers.
• Improve health literacy
and support informed
choice and shared
decision-making by
responding to the health
information needs of
service users.
• Develop and implement a
workforce immunisation
plan that includes pre-
employment screening
and immunisation
assessment for existing
staff that work in high risk
areas in order to align
with Australian infection
control and immunisation
guidelines.
• Support excellence in
clinical training through
productive engagement
in clinical training
networks and developing
health education
partnerships across the
continuum of learning.
• By June 2015 a Melton
Community Health Centre
Infolink Project aimed at
assisting marginalised or
vulnerable people will be fully
functional in collaboration
with New Hope, Djerriwarrh
Community and Employment
Services and MacKillop Family
Services.
• By December 2014 the
Healthwest Staff Leadership
Training in Health Literacy
Project will be implemented
throughout the organisation.
• 95% of new employees will
have a pre-employment
immunisation screen
throughout the fi nancial year.
• DjHS will provide high quality
clinical placements throughout
the fi nancial year using the
Best Practice Clinical Learning
Environment Program for:
• Nursing
• Midwifery
• Counselling
• Dental
• Health Promotion
• Dietetics
• Occupational Therapy
• Speech Pathology
• Physiotherapy
• Paediatric Residents
• Paediatric Fellow
• Consortium bid successful in October
2014
• Services Connect project
implemented and commenced in
January 2015
• Staff who completed Health Literacy
Leadership training have held Health
Literacy training sessions through the
Organisation during July – September
2014
• 100% of new staff in 2014/15 had a
pre-employment immunisation screen.
• Contracts with all Universities have
been put in place by July 2014
• Student Placement for all disciplines
commenced in July 2014
• Reporting of Student placements in
VicPlace commenced in July 2014
• Manager Allied Health Clinical
Education commenced March 2015
• Clinical placements for all disciplines
provided using the Best Practice
Clinical Learning Environment
Program throughout 2014/15.
Part A: Statement of Priorities
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President’s & Chief Executive’s Report
Increasing
the system’s
fi nancial
sustainability
and productivity
Implementing
continuous
improvements
and innovation
• Increase employment
of Aboriginal people
in mainstream health
services in line with the
strategic objectives of
Koolin Balit: Victorian
Government strategic
directions for Aboriginal
Health 2012–2022 and
Karreeta Yirramboi
workforce participation
targets.
• Identify and Implement
practice change
to enhance asset
management.
• Reduce health service
administrative costs.
• Drive improved health
outcomes through a
strong focus on patient-
centred care in the
planning, delivery and
evaluation of services,
and the development of
new models for putting
patients fi rst.
• By June 2015 1% of the total
workforce will be Aboriginal
(based on head count).
• By March 2015 Sub-
Contractors and Vendor Check
System will be implemented to
ensure that organisations and
people maintaining assets on
any DjHS site have:
• Public Liability Insurance
• Appropriate Licensing
• Police Checks
• A completed OH&S and
Risk Assessment.
• By February 2015 a
Procurement and Business
Effi ciency Offi cer will be
appointed from within the
existing workforce.
• By March 2015 an integrated
model of care will be developed
for the new Melton Community
Based Ambulatory Care
Centre.
• By June 2015 the building
design of the Melton
Community Based Ambulatory
Care Centre will be developed
and infl uenced by the
integrated model of care
through the functional brief.
• Commenced relationship with
Matchworks Employment Service in
November 2014 to encourage more
ATSI people to apply for positions with
the Health Service.
• Streamlined process to encourage
more existing staff of ATSI descent to
declare it on their employment fi le, in
February 2015.
• In June 2015, 0.15% of the Workforce
identifi ed as being of Aboriginal
descent.
• iPro Solution chosen as the Vendor
Check System in October 2014.
• iPro Solution fully implemented in
January 2015 and Contractors are
now being added to the system.
• Procurement and Business Effi ciency
Offi cer appointed from existing staff in
November 2014.
• HPV notifi ed of appointment of Chief
Procurement Offi cer in November
2014.
• Draft Integrated Model of Care
developed by August 2014 and is
awaiting formation of the Interim
Shared Services Governance
Committee for review
• Interim Shared Services Governance
Committee reviewed Integrated Model
of Care in March 2015
• Building consultants engaged in
October 2014
• Project kick-off meeting occurred in
February 2015
• Functional Brief completed and
presented to Board and PCC in May
2015
• Master Plan completed in May 2015
• ICT Model Supporting an Integrated
Model of Care developed in June
2015
Part A: Statement of Priorities
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President’s & Chief Executive’s Report
Increasing
accountability &
transparency
Improving
utilisation of
e-health and
communications
• Undertake an annual
board assessment to
identify and develop
board capability to
ensure all board
members are well
equipped to effectively
discharge their
responsibilities.
• Utilise telehealth to
better connect service
providers and consumers
to appropriate and timely
services.
• Ensure local ICT strategic
plans are in place.
• By December 2014 the Board
will implement any Victorian
Hospital Association (VHA)
recommendations to develop
board capacity resulting from
their review of the Board.
• Board capacity will be
developed through ongoing
attendance at the Building
Board Capacity forums
throughout the fi nancial year.
• DjHS will act as the pilot
site for Commonwealth
Scientifi c Industrial Research
Organisation telehealth home
monitoring trial until December
2014.
• By February 2015 a home
monitoring program plan will be
implemented to continue the
use of the technology.
• By April 2015 the ICT strategic
plan will be presented to
the Finance Committee
for consideration and
endorsement.
• VHA Customer Services Manager
Governance Evaluation, Board
President and Chief Executive (CE)
commenced planning implementation
of VHA Developing Board Capacity
recommendations in November 2014
• Was confi rmed that the VHA
Governance Evaluator will oversee
the Board Evaluation for 2014/15 in
December 2014
• Board President and CE have
reviewed feedback of board capacity
recommendations
• VHA’s review process has been
extended for a further 12 months
• Board Strategic Day held in June
2015
• Board Evaluation undertaken in June
2015.
• Two Board members have attended
Building Board Capacity Forums
• All test subjects and 47 of the 50
control subjects have been recruited
by October 2014
• All test subjects are being provided
with Home Monitoring
• Results of pilot study provided to
CSIRO in April 2015
• Home Monitoring Service was
established during January 2015, in
association with telemedicine
• ICT Strategic Plan reviewed by the
Finance Committee in May 2015
Part A: Statement of Priorities
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Key performance indicator Target 2014-15 Actuals
Finance
Annual operating result ($m) .03 (0.04)
Creditors < 60 days 70 days
Debtors < 60 days 23 days
Percentage of WIES(1) (public & private)
performance to target
100% 96.34%
Asset management
Basic asset management plan Full compliance Full compliance
(1) WIES is a Weight Inlier Equivalent Seperation
Financial sustainability performance.
Safety and Quality Key Performance
Keyperformace indicator Target 2014-15 Actuals
Patient experience and outcomes
Victorian Healthcare Experience Survey(1) Full compliance Full compliance
Maternity - Percentage of women with
prearranged postnatal home care100% 100%
Governance, leadership and culture
Patient safety culture 80% 93%
Safety and quality
Health service accreditation Full compliance Full compliance
Residential aged care accreditation Full compliance Full compliance
Cleaning standards Full compliance Full compliance
Cleaning standards (AQL-A) 90% 98%
Cleaning standards (AQL-B) 85% 98%
Cleaning standards (AQL-C) 85% 98%
Submission of data to VICNISS(2) Full compliance Full compliance
Hand Hygiene (rate) – Quarter 2 75% 85.6%
Hand Hygiene (rate) – Quarter 3 77% 83.75%
Hand Hygiene (rate) – Quarter 4 80% 86.5%
Health care worker immunisation - infl uenza 75% 80.8%
(1)The Victorian Healthcare Experience Survey (VHES) was formerly known as the
Victorian Health Experience Measurement Instrument (VHEMI).
(2) VICNISS is the Victorian Hospital Acquired Infection Surveillance System.
Part B: Performance Priorities
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President’s & Chief Executive’s ReportPart C: Activity and Funding
Funding type 2014-15Activity Achievement
Acute Admitted
WIES Public 4341
WIES Private 317
WIES (Public and Private) 4,658
WIES DVA 25
WIES TAC 0
WIES TOTAL 4,683
Subacute & Non-Acute AdmittedPalliative Care Public 853
Palliative Care Private 39
Palliative Care DVA 62
Subacute Non-AdmittedHealth Independence Program 6,074
Aged CareResidential Aged Care 10,703
HACC 41,418
Mental Health and Drug ServicesDrug Services 110
Primary HealthCommunity Health / Primary Care Programs 17,734
PartnershipsDjerriwarrh Health Services actively collaborates with other
organisations to strengthen the health service system. The
Health Service recognises that much more can be achieved
by working together. Our collaborations and partnerships
have led to a number of new and developing service
enhancements for the Melton and Moorabool Communities.
Over the past 12 months, Djerriwarrh Health Services
has been working with six other service providers and the
Department of Health and Human Services to establish
a Melton Community Based Ambulatory Care Centre
adjacent to Melton Health. Services that are likely to be
offered from the Centre include community health, mental
health, women’s and children’s services, health promotion,
chronic disease management and aboriginal health services.
Critical to the project is the development of a model of
care that promotes service integration, coordination and
a collaboration that will lead to improved access to local
services, more frequent and consistent early intervention,
and better coordination of care across the service system.
Fundamental to the model of care is a shared vision that
all clients are offered a broad initial needs assessment to
link them into a coordinated array of services that focuses
on the unique needs of the individual. The initial needs
assessment will be consistent with Service Coordination
Tools commonly used in Victoria employing technology to
simplify the process and improve effi ciency. It is anticipated
that the Melton Community Based Ambulatory Care Centre
will commence delivering services to the community in late
2017.
Over the last year Djerriwarrh Health Services, Western
Health and Werribee Mercy Hospital have been working
together on the Strengthening Hospitals in Melbourne’s West
programme. This programme facilitates regional planning
and role delineation with the aim of improving operational
effi ciencies, coordination, sustainability and quality of acute
hospital services for the Partners and our patients. Groups of
expert staff from each organisation have convened working
groups focusing on the Phase One priority areas of service
planning, elective surgery, maternity and paediatric services.
Signifi cant outcomes have been produced, particularly
around sharing of information, enhancing consistency of
care provision and tools, streamlining referral pathways
and initiating joint regional planning. The Maternity Services
Working Group has recently developed an information fl yer
detailing the maternity services available at each partner site.
This resource is designed to assist local health professionals
in being able to refer to the most appropriate local service
for their patients. Phase Two of the programme has now
commenced with a new working group convened to look
at emergency and urgent care service provision across
hospitals in Melbourne’s west. This group will jointly review
the current emergency and urgent care service landscape,
including mapping regional capability and exploring ways to
improve patient fl ow and transfer.
During 2014-15, Djerriwarrh Health Services successfully
tendered for the provision of alcohol and other drug
counselling services in Melton and Moorabool. The
successful tender for the Melton area was undertaken in
partnership with Western Health, Isis Primary Care and
CoHealth to provide an alcohol and counselling network
with the western metropolitan area. The counselling services
provided in Moorabool were tendered for in partnership with
Ballarat Community Health, Grampians Community Health,
Hepburn Health Service and YSAS to establish a counselling
20
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President’s & Chief Executive’s ReportRange of Services
network throughout the Grampians region. Partnering with
others has led to a net increase of 1.5 full time alcohol
and other drug counsellors in the Melton and Moorabool
communities.
Djerriwarrh Health Services also actively contributes to
enhancing partnerships through its involvement with the
Healthwest Primary Care Partnership. Healthwest is a
strategic alliance of over 25 healthcare providers in the
Western Suburbs of Melbourne to promote coordinated
service system approaches as well as to collectively input
into public policy, prevention, early intervention and chronic
disease initiatives. A member of our Executive team was
elected to the Healthwest Board during the fi nancial year.
Our involvement in the partnership is extremely valuable to
ensure that we are “part of the solution”.
During 2014-15, Djerriwarrh Health Services was actively
involved in the “Better Health Plan for the West”. This plan
is a historic agreement amongst local health services in the
west of Melbourne to collectively work on a set of key health
issues and broad directions for future service delivery. There
are 20 signatories to the Plan which identifi es mental health,
lifestyle issues (cardiovascular disease, obesity, diabetes),
and cancer as high priority issues.
Djerriwarrh Health Service is committed to continue to foster
and develop strategic partnerships within the region to
ensure that our local community has access to a wide range
of quality health services.
Range of ServicesAcute ServicesThe acute services are primarily located at our Bacchus
Marsh and Melton Regional Hospital sites. A range of
ambulatory and inpatient services are provided including
medical, surgical, palliative care, detoxifi cation, maternity,
haemodialysis, day oncology and a transfusion/infusion
service. Our Bacchus Marsh site provides emergency
services to the community twenty four hours, seven days
a week. During the year 8,345 patients presented to our
Emergency Services for care compared to 9,044 in the
previous year. The decrease in the number of patients may
well be due to the opening of new general practices in the
town. An Urgent Care Centre at Melton Health operates
Monday to Sunday from 09.00 hrs to 22.30 hrs seven days
a week. During the year, 8,806 patients presented for care.
A wide range of surgical specialities are managed through
the operating rooms at Bacchus Marsh Hospital including
general surgery, endoscopy, obstetrics, gynaecology,
orthopaedics, urology and ear, nose and throat surgery.
3,845 theatre procedures were undertaken during the year,
compared to 3,716 in the previous year.
In 2014/2015, 824 babies were born at the Bacchus Marsh
and Melton Regional Hospital compared to 987 in the
previous year. It is uncertain why there has been a decrease
in the number of births but it may well be part of a normal
cycle.
Two new building projects received funding during the year
and project planning has commenced during this year. The
fi rst project is the relocation of the Central Sterilising Supply
Department (CSSD). The current CSSD is very cramped,
providing unsatisfactory working conditions for staff. The
new building will be a state of the art facility and will much
enhance the work environment as well as improve the work
fl ow in the area. Planning has been completed, and the
building phase of this redevelopment will commence late
2015.
Our Maternity Services will also undergo a redevelopment
which will increase the bed numbers by four. This will allow
Djerriwarrh Health to be well placed to meet the expected
increase in demand for maternity services over the next two
to fi ve years.
Community Nursing Services Our Community Nursing Services operate across two local
government areas - Melton and Moorabool Shires. There
are no waiting lists for services and this supports patients
returning to their homes sooner from hospital. In addition
to the general district nursing service, Djerriwarrh Health
Services also offers specialist nursing service in palliative
care, continence service, wound care and dementia support.
Residential Aged Care Services are provided on the Bacchus Marsh campus
at Grant Lodge. The team are continuing to upgrade the
facility to provide not only a homely environment but one
that facilitates the support of the resident with dementia.
The corridors have been painted to ensure that doors to
residents’ rooms, toilets and bathrooms contrast with the
walls which supports residents remaining independent for
longer. There have been further upgrades to the outdoor
areas including the path to the Men’s Shed to allow easier
access for our male residents to the Shed.
Primary CareDjerriwarrh Health Services operates Community Health
Centres providing primary care services in Bacchus Marsh,
Melton and Caroline Springs. Primary Care is often the fi rst
point of contact that patients have with the health system.
It relates to the non-admitted care of the patient in the
community with services often provided by nursing and allied
health professionals.
Our primary care services delivered 30,802 nursing and
allied health episodes of care over the 2014-2015 fi nancial
year. We were pleased to receive growth funding during the
year, to provide additional nursing, dietetics, physiotherapy
and podiatry services, to care for the health demands of our
rapidly growing population.
Currently, our Community Health Centres deliver many
health care programs that include allied health and nursing
services for adults and children. Services are varied and
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President’s & Chief Executive’s Report
include chronic disease management programs, general
and fi nancial counselling services, a needle and syringe
program, Healthy Mothers Healthy Babies program, health
promotion, diabetes management and health coaching.
An aboriginal liaison offi cer supports our aboriginal health
care nurse to improve access for the aboriginal and Torres
Strait islander population to our health services and provide
culturally responsive pathways to their health care. Our
Community Health Nurses work with our diverse and multi-
cultural population to improve their health outcomes.
As mentioned elsewhere in this Report, we have also been
very fortunate this year, in receiving State Government
funding to build a new integrated health care facility in
Melton. The Melton Community Health Centre, will vacate
its current rental site in 2017 to deliver services in a more
effi cient, integrated and coordinated manner within a
defi ned health precinct in Barries Road, Melton West. The
relocation will allow collocation and integration with Melton
Health, our ambulatory care facility.
Services to the elderly and disabled are currently provided
under the Home and Community Care (HACC) program.
Other members of the community, including children may
access services through the Community Women’s Health
programs. We have been successful in receiving additional
funding for alcohol and drug counsellors in Melton and
Bacchus Marsh and have commenced a two year trial
in partnership with Community West legal services to
run a mortgage well-being service that assists people
undergoing mortgage stress to access social workers,
fi nancial counsellors and legal professionals.
Our health promotion team continues to work to improve
health education in the workplace and the community.
This past year they have done this by improving social
connectedness with community projects, for example
the projects ‘linking Melton South’ engages with
the community to get members together to improve
their community environment and connect with their
neighbours. The health promotion team supported the
Melton South community to develop a community mosaic
mural, community planting days and community events.
This team has also worked to improve healthy workplace
initiatives like ‘Stepathons’ that encourage workplace
teams to walk to improve exercise participation and
initiated a drive to introduce strategies to educate staff
about preventing violence against women.
Whilst many clients are referred by their General
Practitioners, community members are also able to self
refer to our community health centres. Our central Referral
and Appointment Service aims as much as possible to
offer services that suit the client by being closest to their
home.
Ambulatory CareAmbulatory Care provides ‘hospital like’ services in an
outpatient environment situated within the community.
Djerriwarrh Health Services delivers these services
from both the Melton Health and the Bacchus Marsh
and Melton Regional Hospital sites. All our services are
integrated, allowing essential information to be shared,
thereby ensuring that a patient is able to receive care that
is seamlessly transferred between acute, ambulatory and
primary care.
Melton Health programs include antenatal care,
audiology multi-disciplinary autism assessments, child
birth education, chronic disease management, day
rehabilitation, dental, dermatology, gastroenterology,
gynaecology, lymphoedema management, orthopaedics,
paediatrics, stomal therapy and urgent care. These
services are provided by a skilled team of doctors, dentists,
allied health professionals and support staff.
Over 2014-2015, 45,682 individual patient contacts were
provided by our ambulatory care services. We improved
our access to these high demand services by introducing
‘Patient choice booking’ in line with the Department of
Health and Human Services guidelines to improve access
to specialist clinics. Patients whose condition is triaged to
be of an urgent nature will be booked directly into a clinic.
Less urgent conditions will be placed on a waiting list to
ensure that, when appointment timeslots are regularly
made available, they are invited to contact the Djerriwarrh
Health Services Referral and Appointment Service to
arrange an appointment time that suits them. Patients and
their referrers are notifi ed of the expected waiting time for
services.
Dental ServicesDjerriwarrh Health Services operates twelve dental chairs
within the dental unit at Melton Health. During 2014-2015,
we treated 11,759 individuals. We offer general dental
care, denture provision and manufacture and provide
emergency dental care for eligible patients. Ten of these
twelve chairs are allocated for student teaching purposes.
These chairs are operated by students from Latrobe
University and supported by dental clinical demonstrators
who are employed by Djerriwarrh Health Services. This
year, under Federal Government initiatives to decrease
waiting lists, provide outreach services to disadvantaged
community members and use of the Child Dental Health
benefi ts scheme, we have been able to provide additional
dental services to eligible members of the community.
This has been achieved by operating chairs at times, that
are not used for student teaching, in the evening and on
Saturday mornings.
Medical ServicesDjerriwarrh Health Services is very fortunate to have the
continuing support of many medical offi cers, with 75
listed on our data base as either being employed by DjHS
or under contract. These include our employed Career
Medical Offi cers, visiting General Practitioners, Specialists
Range of Services
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President’s & Chief Executive’s Report
and Anaesthetists as well as some medical services which
are contracted from other agencies.
We have a core group of Career Medical Offi cers employed
by the health service who have been with the health
service for a number of years and are a vital part of our
organisation’s growth. We continue to receive excellent
support from local General Practitioners – both in Bacchus
Marsh and Melton – for which we are most appreciative.
For the second year running, we welcomed senior
registrars to our medical workforce – in the disciplines of
Obstetrics and Paediatrics - and who are on a rotational
program with Sunshine Hospital, Western Health. We have
a good partnership arrangement with Western Health in
developing our medical workforce and having credentialing
arrangements in place to allow these rotations to occur.
We have continued our association with Deakin University
and this year we have had two medical students on
placement from them; this is a joint arrangement with the
local General Practices who are the supervisors of the
students while they are with us.
The Medical Credentialing and Scope of Practice
Committee has met four times during the past year.
Membership of this Committee is made up of senior
medical staff within the organization. All new medical
offi cers must supply documentation to support
their application to join the Health Service and this
documentation is scrutinized by this Committee to
ensure that the medical offi cer is suitable to be included
in our workforce. In addition, all medical offi cers are re-
credentialed every three years.
We have a number of specifi c medical groups – e.g.
Anaesthetics, Obstetrics and Paediatrics – who meet on
a regular basis to review any clinical incidents that may
have occurred related to their discipline as well as to review
clinical guidelines in place, to ensure that safe and quality
of care is delivered to our community.
Support ServicesOur support services provide a necessary, valued and
high quality role to all areas of the organisation. These
teams include Finance, Human Resources, Information
Technology, Health Information, Environmental,
Engineering, Procurement, Stores, Administration and
Food Services.
Engineering: During the year a new generator was
installed on the Bacchus Marsh site which provides
backup electricity to all services at the site. A new heating
hot water plant and domestic hot water plant has been
installed in readiness to meet the needs of the upcoming
Maternity Services Enhancement Project. This new plant
was installed in an attached plant room on a much smaller
foot print with increased output. An additional steriliser was
installed at Melton Health in the dental CSSD Department
to meeting the growing needs of our dental services.
The Human Resources department continues to deliver
a high quality service across the whole organisation. The
Human Resources department co-ordinates recruitment
and continues to work with internal departments in all
facets of workforce demographics and composition. The
aim is to lead the retention, attraction and development of
a balanced workforce capable of delivering on the goals
and objectives of the organisation.
Detailed below are some of the Human Resources
department achievements for 2014-2015:
• development of the 2015-2017 Human
Resources Plan
• updated and reviewed all HR policies, procedures
and processes
• managed employee relations and industrial relations
issues across the organisation
• introduction of careers website and candidate
management system
• introduction of online police checks, ensuring
compliance to obtain satisfactory police check for
all employees
• successful co-ordination of Volunteers
The Administration Department has a varied role in support
of the organisation. This role includes management of our
patient information brochures, health service directories
and providing a general enquiry and reception service to
the organisation.
The IT Department continues to face enormous pressure in
their endeavours to keep the organisation in the forefront of
information technology awareness and development, with
new programs frequently being introduced to ensure that
our patient management systems are up-to-date.
Range of Services
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Environmental FootprintDjerriwarrh Health Services is dedicated to ensuring that
we minimise the carbon footprint that we create from
both energy usage and material waste. Being in a growth
corridor with increased health services being delivered, it
does present challenges to reduce our clinical and general
waste from year to year. Given that, during 2014/2015 an
increase in activity has led to an increase in both clinical
and general waste.
Gas
Due to the installation of energy effi cient domestic hot
water boilers, changes to the under fl oor heating and
adjustment of the climate control systems, we have
managed to decrease the demand for natural gas.
Electricity
During the year we have installed energy effi cient air
conditioners at the Bacchus Marsh site, however we have
had an increase in usage given service delivery increases.
Water
Water usage increased due to a failure in the subterranean
irrigation system at Melton Health coupled with a major
leak in our water main that supplies water to the Bacchus
Marsh site.
In the 2015/16 we aim to concentrate our efforts on
the reduction of both general and clinical waste by
implementing more friendly recycling receptacles across
the organisation and to further review clinical waste to
gather information on how we can reduce this stream.
Environmental Performance
2012/13 2013/14 2014/15
6,500,000
6,000,000
5,500,000
5,000,000
4,500,000
4,000,000
3,500,000
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
Gas
(mJ)
2012/13 2013/14 2014/15
26,000
24,000
22,000
20,000
18,000
16,000
14,000
12,000
10,000
8,000
6,000
4,000
2,000
wat
er(K
L)
2012/13 2013/14 2014/15
Ele
ctri
city
(KW
)
2,400,000
2,200,000
2,000,000
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
24
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
President’s & Chief Executive’s Report
Statutory requirementsUnder the Directions for the Minister for Finance, part
9.1.3 (iv) it is mandatory for Djerriwarrh Health Services
to report on Statutory requirements, including legislative
changes that have had an impact on the operations of
Djerriwarrh Health Services. Djerriwarrh Health Services
has fully complied with all statutory disclosures and other
requirements.
Djerriwarrh Health Services is an agency subject to the
Freedom of Information Act (Victoria) 1982. As required
under the Act, Djerriwarrh Health Services has nominated
Andrew Freeman as the Principal Offi cer and Angela
Mayhew as the Freedom of Information Offi cer. A legislated
fee of $25.70 per application applies and 20 cents a page.
Freedom of Information Requests received
The number of Freedom of Information (FOI) requests
received comprised 84 for the Bacchus Marsh and Melton
Regional Hospital, compared to 74 in the previous year,
and 53 for Melton Health, compared to 62 in the previous
year. In addition to the FOI requests, we received 27
requests for Medico-legal reports from the Courts, Police
and other offi cial bodies. In addition we also received 591
requests from General Practitioners and other hospitals in
relation to patient information.
Djerriwarrh Health Services embraces the purpose of the
Protected Disclosure Act 2012 which is to encourage
and facilitate disclosure of improper conduct by public
offi cers and public bodies. Improper conduct includes (1)
corrupt conduct (2) substantial mismanagement of public
resources and (3) conduct involving substantial risk to the
environment. There were no reported disclosures under
this Act during 2013/2014.
Djerriwarrh Health Services is also compliant with the
building and maintenance provisions of the Building Act
1993. Stringent fi re prevention measures are in place
with annual smoke door checks undertaken by external
contractors and regular checks of smoke detectors and
sprinklers are undertaken through the year. We have an
annual meeting with Country Fire Authority and State
Emergency Service team members to ensure they are
familiar with our buildings and emergency procedure
management. Mandatory emergency training sessions are
conducted for all staff.
We are also compliant with the Victorian Industry
Participation Policy Act 2003. During this year, there
has not been a requirement under the Victorian Industry
Participation Policy to tender for services for construction
or building works, given any activity of such has not
reached the reportable values. Djerriwarrh Health Services
is compliant with National Competition’s Policy and has
met the requirements of the Competitive Neutrality Policy
Victoria.
Djerriwarrh Health Services is fully compliant with
the Carers Recognition Act 2012. This Act formally
acknowledges the important contribution that people in
care relationships make to our community. The Act states
principles relating to carers and for people being cared for.
In order to meet infection control standards, we have a
Manager of Infection Control appointed who monitors
all our processes in this area. An annual education
program is in place for nursing and other clinical areas.
Audits are undertaken annually in all areas which are then
benchmarked against other like sized health services e.g.
Australian Standard 4187 audit of sterilisation areas.
Each year, we participate in a number of external audits.
During this year these included audits in our Food Services
Department as well as Environmental Services. In 2015
our Food Services has been assessed by an external Food
Safety Auditor and we were 100% compliance with the
Victorian Food Act 1984.
Other legislative requirements met during the year include
compliance with the Commonwealth Department of Health
and Ageing’s requirements for mandatory police checks
for staff and volunteers employed in residential aged care
homes and community aged care services funded under
the Aged Care Act 1997. All staff (including contracted
staff) and volunteers have a current police check in place.
In addition, we are compliant with the Working with
Children Act 2005 by ensuring that all staff at Djerriwarrh
Health Services, who are involved with working with
children, must have a positive Working with Children check
in place.
To ensure that all areas of risk are monitored, there are
other organisational committees in place including the
Clinical Risk Committee, Health and Safety and Infection
Control Committee.
Health and SafetyDjerriwarrh Health Services is committed to providing a
healthy and safe working environment for all staff according
to the Occupational Health and Safety Act 2004. There is
a Health and Safety Committee in place which reports to
the Patient Client Care Committee. The incident reporting
mechanism monitors and assesses any trending in health
and safety issues.
The table below shows the number and categories of
staff incidents received during the last year compared to
previous three years:
Statutory Requirements
Incident 2010/2011
2011/2012
2012/2013
2013/2014
2014/2015
Needlestick injuries 18 13 8 10 8
Back sprains 5 4 5 6 9
Other strains/injuries 20 20 2 32 38
Aggression towards staff
69 23 55 47 48
TOTAL 112 60 70 95 103
2010/2011
2011/2012
2012/2013
2013/2014
2014/2015
80 116 86 136 164
25
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
President’s & Chief Executive’s Report
We continue to monitor the working environment
for our staff to ensure that we provide as safe
and healthly workplace as possible. Reporting of
incidents and our actions in response to them is
an integral part of this process. One of the areas of
concern we continue to monitor on a regular basis
is that of aggression towards staff. We continue to
reinforce with our staff that we have ‘zero tolerance’
of aggression towards them and they are actively
encouraged to report any such incident. In addition,
we have notices placed around the organisation to
inform the public of our policy in this regard. During
the year we have developed a Code Grey policy for
the organisation and training sessions have been
held for staff on this topic. Code Grey was introduced
as an emergency code to the Health Service on the
30th June 2015.
Workcover management is an important part of
ensuring that staff feel supported during their injury
time and we do have an active ‘Return to Work’
Program in place for staff who receive an injury while
at work. Although there has been an increase in the
number of staff, the number of claims still remains
relative low, although there has been a slight increase
this year with 13 new Workcover claims received for
the year compared to 12 in the previous year. The
number of active claims per month was higher than
last year, being 11 per month compared to 8 per
month in the previous year. We have two long term
claims currently in place.
Other ways in which we endeavour to support
staff at work is ensuring that there is a very positive
culture in dealing with any bullying and harassment
issues. Annual mandatory education is required to be
undertaken by all staff on this topic and any reports
of issues around this topic are immediately dealt with.
In addition, training in social media is mandatory for
all staff to ensure that staff are aware of the issues
that can arise out of inappropriate use of social
media.
Industrial RelationsDjerriwarrh Health Services endeavours to maintain a
good relationship with Industrial Relations bodies by
being open and transparent. During the year no time
was lost due to industrial disputes.
Complaints ManagementDjerriwarrh Health Service does welcome complaints
as it allows us to review our processes to ensure
that we are providing a high and safe level of
quality care. Formal complaints are received by the
Chief Executive. The Chief Executive will assign
an ‘investigating offi cer’, usually a member of the
Executive team. The objective is to respond to the
complainant within seven days with an outcome of
the Health Services investigation.
During 2014/2015 we received 73 complaints
compared to 83 in the previous year. There was no
obvious trending of complaints. All our complaints
are categorised according to the Seriousness
Assessment Matrix (SAM), which was developed to
enable health care providers to implement effective
and consistent risk minimisation strategies. Using
this scale, 47 complaints were categorised as minor,
twenty-two (22) as moderate and four (4) as major.
Two complaints were received by the Health Services
Commissioner – one was in relation to dissatisfaction
with care provided by treating doctor and the other
was in regard to inadequate explanation of charges
which would be made for dental treatment. In this
case, the fee was reimbursed to the patient.
Accreditation2014/2015 has been a busy year for accreditation
reviews at Djerriwarrh Health Services. Early in the
year we were reviewed by the Australian Council on
Healthcare Standards for the Department of Health
and Human Services to ensure we were compliant
with their standards for two programs run by the
organisation – the Men’s Behaviour Change Program
and the Western Metro Men’s Active Referral Service.
We were successful in being accredited for these two
programs. In April we underwent an accreditation
review for our Residential Care Services undertaken
by the Australian Aged Care Quality Agency. While
we recognise that the infrastructure of our residential
care facility is not the most modern, there is no
doubt that the care our residents receive is of the
highest quality given by a committed staff. We were
successful in gaining accreditation for a further three
years.
For the last two years, the organisation has been
working very hard to ensure that it is able to
demonstrate that it does meet the requirements of
the ten National Safety and Quality Health Standards.
The Board, Executive and staff have been involved
in this process, the most recent two annual Strategic
Planning days were devoted to Clinical Governance
and the requirements of the Standards. Each of
the Standards has a working party in place with
an ‘executive’ member on the working party. The
working parties are made up of representatives from
all areas of the health service who may be involved
in the particular Standard. There has been a monthly
focus on a particular Standard with a newsletter on
the Standard circulated together with information
on noticeboards. In addition, the intranet contains
a wide variety of information around accreditation,
audits and feedback from patients and clients. As
we go to press, the accreditation review is due at the
end of July.
Statutory Requirements
26
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
President’s & Chief Executive’s Report
AcknowledgementsWe would like to extend our sincere thanks and appreciation to all our staff. We recognise that we have a tremendous asset
in our staff. We must thank all our Visiting Medical Offi cers and Specialists who provide the high level of support needed for
our organisation to function.
The communities of Melton and Moorabool are fortunate to have the combined dedication of the Executive staff, service
managers, staff, medical practitioners and volunteers to ensure that Djerriwarrh Health Services achieves and maintains a
high quality of care to our community.
David Grace, PSMActing Chief Executive
Bacchus Marsh
17th August 2015
Claire SutherlandPresident
Bacchus Marsh
17th August 2015
27
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Treasurer’s Report
We are pleased to present a summary of the fi nancial results for the 2014/15 fi nancial year which have been prepared in
accordance with the Financial Management Act 1994, applicable Financial Reporting Directions, Australian Accounting
Standards including Interpretations, and other mandatory professional reporting requirements.
Djerriwarrh Health Services Comprehensive Operating StatementFor the Financial Year Ended 30 June 2015
2015 2014
$’000 $’000
Revenue from Operating Activities 55,140 54,183
Revenue from Non-Operating Activities 429 397
Employee Expenses (36,831) (36,051)
Non Salary Labour Costs (5,463) (5,324)
Supplies & Consumables (6,953) (6,913)
Administration Expenses (3,142) (2,907)
Other Expenses (3,217) (3,178)
Net Result Before Capital & Specifi c Items (37) 207
Capital Purpose Income 1,760 964
Depreciation and Amortisation (2,337) (2,824)
Expenditure Using Capital Purpose Income (12) (15)
NET RESULT FOR THE YEAR (626) (1,668)
Other comprehensive income Items that will not be reclassifi ed to net result
Changes in Physical Asset Revaluation Surplus - 2,482
Other gains/(losses) from Other comprehensive income (103) (23)
COMPREHENSIVE RESULT (729) 791
Comprehensive Operating Statement
28
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Treasurer’s ReportBalance Sheet
Djerriwarrh Health Services Balance SheetAs at 30 June 2015
2015 2014
$’000 $’000
Current Assets
Cash and Cash Equivalents 1,844 1,338
Receivables 1,167 1,316
Investments and other Financial Assets 4,642 4,407
Inventories 234 276
Other Current Assets 334 169
Total Current Assets 8,221 7,506
Non-Current Assets
Receivables 1,720 1,229
Property, Plant & Equipment 31,999 32,479
Intangible Assets 243 48
Total Non-Current Assets 33,962 33,756
TOTAL ASSETS 42,183 41,262
Current Liabilities
Payables 3,767 3,432
Provisions 8,451 8,910
Other Current Liabilities 929 347
Total Current Liabilities 13,147 11,689
Non-Current Liabilities
Provisions 1,962 1,770
Total Non-Current Liabilities 1,962 1,770
TOTAL LIABILITIES 15,109 13,459
NET ASSETS 27,074 27,803
EQUITY
Property, Plant and Equipment
Revaluation Surplus 14,792 14,792
Restricted Specifi c Purpose Surplus 717 693
Contributed Capital 7,193 7,193
Accumulated Surpluses 4,372 5,125
TOTAL EQUITY 27,074 27,803
29
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Treasurer’s Report
The Net Result Before Capital & Specifi c items is the
measurement of operating performance used by the
Department of Health and Human Services (DHH). In the
2014/15 fi nancial year Djerriwarrh Health Services has
recorded an operating defi cit of $37k. Total Operating
revenue for the 2014/15 fi nancial year was $55.569m.
Total Operating expenditure for the 2014/15 fi nancial year
was $55.606m.
The operating budget for the 2014/15 fi nancial year was
an operational surplus of $26k.
The Board, Chief Executive, Executive Offi cers and
Departmental Managers understand the importance of
establishing a balance between operating results and
to maximise service delivery and are very conscious of
achieving fi nancial integrity and also of achieving our
obligations.
The challenge that is faced by Djerriwarrh Health Services
is to meet the increasing health needs of the communities
that we serve, whilst at the same time trying to achieve a
small operational surplus.
The Board and the Chief Executive will continue to
seek to secure additional resources which will enable
further expansion of the health services available to the
community, with the aim of meeting the health needs of
one of the fastest growing urban corridors in Australia.
Operational Revenue and Operations Expenditure
increased in the 2014/15 fi nancial year. The increase was
due to:
• Increased Acute funding (WIES growth)
• Additional programs/services (e.g. HACC growth
funding, Alcohol and Drug funding)
• General indexation.
The major source of Djerriwarrh Health Services Revenue
from Operating Activities in the 2014/15 fi nancial year was
Government funding totalling $50.609m.
Djerriwarrh Health Services is very appreciative of the
funding that it receives. The Health Service will continue
to work closely with the Department of Health and Human
Services in focussing on improved health care provision for
our rapidly expanding population.
Employee benefi ts expenditure was $36.831m in 2014/15
and formed 66% of our operational expenditure. The
efforts and commitment of our staff enable us to provide
high quality health services.
Visiting Medical Offi cers form the majority of the $5.463m
Non-Salary Labour costs in 2014/15. The continuing
loyalty of our attending Specialists and GP’s ensures that
all patients are treated in a professional and competent
manner.
Capital & Specifi c ItemsCapital Purpose Income totalled $1.760m in 2014/15.
Djerriwarrh Health Services is very thankful for the fi nancial
support it receives from the community. Donations are
used to purchase much needed medical equipment.
A special thank you is extended to the members of
the Bacchus Marsh Ladies Auxiliary for their continued
service.
We would like to thank those members of the community
who have attended/supported our annual fundraising
events, specifi cally the David Calleja Memorial Car Show,
The Longest Lunch, Mothers Day Luncheon and Ladies
Tennis Day. Not only do these events raise funds for much
needed medical equipment, they also allow Djerriwarrh
Health Services to showcase its services.
A special thankyou to the following donators who have
contributed $500+ in donations in the 2014/15 fi nancial
year:
• Advantage Salary Packaging
• Autobarn
• Bachhus Marsh Grammar
• Bachhus Marsh Ladies Auxiliary
• Bachhus Marsh Medical Centre
• Bachhus Marsh School of Aviation
• Bachhus Marsh Tennis Club
• Calleja Group of Companies
• CWA of Victoria Inc. Melton
• Deb’s Shed
• Diana Gibson
• Don Nardella
• Easterfest Committee
• Foodworks Bachhus Marsh
` • Freemasons
• Great War Centenary Committee
• H & K Auto Electrical
• In memory of Dr J Sadhai
• In memory of Millie Crampin
• In memory of Sheila Rice
• Karen Davie and The Charlie Bear Collectors
• Mark Schultz
• Melton City Council
• Moorabool Shire
• Mr & Mrs R.S & T Baker
• Mr Craig Denny
• Peter Schlesinger
• Regional Tyre Service
• Rivendale International
• Shane Cook Homes
• Shannons
• St Annes Winery
• The Elms Family Medical Centre
• The Plough Hotel
• The Rotary Club of Melton
• The William Angliss (Vict) Charitable Fund
• Tripod Farmers
Year in Brief 2014/15
30
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Treasurer’s Report Year in Brief 2014/15
Operating Surplus/Defi cit
600
500
400
300
200
100
0
-100
-200
-300
$’0
00
2011/12
2010/11
2012/13 2013/142014/15
Current Assest Ratio
1.20
1.00
.80
.60
.40
.20
-2010/11 2011/12 2012/13 2013/14 2014/15
Current Assest Ratio
10/11$’000
11/12$’000
12/13$’000
13/14$’000
14/15$’000
Current Assets 5,999 6,660 7,530 7,506 8,221
Current Liabilities 9,627 10,187 11,937 11,689 13,147
Current Asset Ratio 0.62 0.65 0.63 0.64 0.63
The following tables summarize the Financial Performance of DjHS.
Financial Performance
10/11
$’000
11/12
$’000
12/13
$’000
13/14
$’000
14/15
$’000
Operating Revenue (Before Capital Items)
38,915 46,307 50,289 54,580 55,569
Operating Expenditure (Before Capital Items)
39,090 46,070 50,221 54,373 55,606
Operating Surplus/(Defi cit)(Before Capital Items)
(175) 267 68 207 (37)
Total Assets 41,009 40,478 40,277 41,262 42,183
Total Liabilities 10,581 11,527 13,265 13,459 15,109
Total Equity 30,428 28,951 27,012 27,803 27,074
31
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Treasurer’s Report
Revenue IndicatorsFees are charged in accordance with the directives issued by the Department of Health and Human Services, and the
Commonwealth Department of Health and Ageing.
Average Collection Days
Private
2014/15 2013/14
35 30
Other Compensable 22 31
Residential Aged Care 10 12
Debtors at 30th June 2015
Under 30 days$’000
31-60days$’000
61-90 days$’000
Over 90 days$’000
Total 30/06/15
$’000
Total 30/06/14
$’000
Private 51 11 4 5 71 85
Other Compensable 184 5 10 - 199 178
Residential Aged Care 1 - - 11 12 26
Total 236 16 14 16 282 289
Year in Brief 2014/15
Total Operating RevenueIn 2014/15 Djerriwarrh Health Services spent $55.569 million of operating revenue on service delivery to our com-
munity. The graph below shows that our service delivery has increased in line with demand for our services. Further
demand pressure will need to be absorbed into the current funding models.
Total Operating Revenue
60,000
55,000
50,000
45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
-
$’0
00
2010/11 2011/12 2012/13 2013/14 2014/15
32
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Treasurer’s Report Year in Brief 2014/15
ConsultanciesIn 2014/15, there was one consultancy where the total fees payable to the consultants were $10,000 or greater. The total
expenditure incurred during 2014-15 in relation to these consultancies is $21,337 (excl. GST).
In 2014/15 there was one consultancy where the total fees payable to the consultants were less than $10,000. The total
expenditure incurred during 2014-15 in relation to these consultancies is $750 (excl. GST).
Details of individual consultancies (valued at $10,000 or greater)
ConsultantPurpose of
cultancyStart Date End Date
Total approved project fee(excl GST)
expenditure2014-15
(excl GST)
Futureexpenditure(excl GST)
Provider
Assist
Aged Care
ACFI Review03/11/2014 21/11/2014 21,337 21,337 Nil
Events subsequent to Balance DateThere has been no event subsequent to balance date that may have a signifi cant effect on the operations of the entity in
subsequent years.
Going ForwardThe Board and the Chief Executive will actively pursue funding streams for all Acute, Community, Primary and Residential
Services which will enable further expansion of our health services in an attempt to meet the health needs of one of the
fastest growing urban corridors in Australia. Djerriwarrh Health Services will continue to work with the Department of Health
and Human Services and other Health Care providers to benefi t the community we serve.
John Payne, FCPATreasurer
Bacchus Marsh
17th August 2015
Workforce DataThe table below shows the Full time equivalent (FTE) employee numbers as at 30 June 2015 and 30 June 2014.
Labour Category JUNE Current Month FTE JUNE YTD FTE
2014 2015 2014 2015
Nursing 187.29 180.90 177.38 183.74
Administration and Clerical 92.36 87.69 88.83 89.01
Medical Support 25.63 31.03 24.98 27.23
Hotel and Allied Services 33.66 34.32 33.21 33.05
Medical Offi cers 1.09 1.10 1.11 1.09
Hospital Medical Offi cers 9.50 8.30 8.51 7.99
Sessional Clinicians 0.71 0.73 0.72 0.70
Ancillary Staff (Allied Health) 60.01 63.79 60.89 59.63
David Grace, PSMActing Chief Executive
Bacchus Marsh
17th August 2015
33
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Our volunteers are gratefully acknowledged for the hard work and support they give Djerriwarrh Health Services during
the year. Our volunteers help in many areas of the organisation which include Meals on Wheels, Melton Health, Melton
Community Health, Grant Lodge, Consumer Transport, Friendly Visiting, Hospital Auxiliary, Palliative Care and the Hospital
Kiosk. Without our volunteers it would be extremely diffi cult to provide the services to our community in the way that we do.
Gregory Adams
Barbara Atkin
Janet Austin
Sue Bacon
Pamela Bailey
Daryl Baker
Sue Baker
Gillian Barker
Margaret Bates
Greta Beale
Vivienne Bearne
Catherine Bell
Margaret Bennet
Anne Bennett
Carmel Berry
Armanda Bertok
Maureen Bird
Iris Blythe
Peter Blythe
Linda Bracksley
Jill Braithwaite
Pamela Broad
Joan Brown
Susan Burnett
Marlene Burvill
Kay Butler
Barbara - Anne Caisley
Jean Carboon
Norman Carboon
Pauline Carson
James Cattlin
Elizabeth Charge
Janice Chircop
Lindsay Collins
Lorraine Costa
Shirley Cowley
Heather Crouch
Glenys Currie
Elizabeth Davie
Kathryn Davies
Gillian Davis
Wendy Deacon
Barry Dean
Mary Delahey
Barbara Di Collalto
Joyce Dick
Vernon Dick
Valerie Dickson
Karel Donachie
Glenis Dow
Sandra Downs
Celestine Drake
Sue Drury
Lili Eggleston
Karena Esnouf
Janice Farmelo
Marilyn Fernandez
Gwenda Ferry
Jennifer Fisher
Helen Fleming
Tamara Frampton
Rebecca Gallo
Christine Gasior
Anne Gatt
David Gibbs
Adelaide Giddens
Peter Glass
Carol Glass
Carol Goetz
Robyn Goodman
Gino Governi
Agnes Governi
John Graham
Deborah Grech
Carole Griffi ths
Keith Gundry
Ann Hall
Melissa Hamer
Mandy Harrington
Dorothy Hatcher
Andrew Heal
Nanette Hein
Robyn Hein
Lynette Hewat
Pamela Hill
Kaye Holland
Athena Holmes
Dorothy Hornbuckle
Susan Horsfall
Marg Hose
Greg Hose
Maryanne Hucker
Lorraine Huntley
Emmy Jansink
Herman Jansink
Laurel Janson
Janet Jenks
Judy Jensz
Julie Johnson
Wayne Johnson
Donald Johnson
Gloria Jones
Pieter Jongkryg
Cheryl King
Patrick Kirwan
Eileen Knight
Bianca Krause
Rachel Laurie
Joanne Layton
Betty Le Sueur
Wendy Lesko
Faye Lidgett
Jillian Lidgett
Bernice Light
Heather Linsdell
Elizabeth Lummis
Helen Lyne
Trevor Lyne
Elspeth Mackay
Ian Malloy
Thelma Manly
Wendy Mannix
Carmel Matthews
Donna May
Christine McCarter
Beverly McCourt
Carol McGrath
Janice McGuiness
Keeley McMinn
Cathryn Merry
David Millar
Robyn Millar
Our Volunteers
34
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
The following staff reached service milestones during the year. The Board extends its congratulations to these staff:
Milestones of staff service
Margaret Miller
Susan Miller
Lee-Anne Miller
Bertha Missen
Beryl Morgan
Francie Muccignat
Margaret Murdoch
Karin Murer
Betty Nelson
Lorna Newman
Susanne O’Dwyer
Robyn O’Keefe
Carolyn Olthof
Kathryn Orchard
Bernard Orchard
Pauline Pace
Sylvia Palmer
Barbara Palmer
Wendy Parkes
Jennifer Partridge
Kim Pasnin
Deanna Patti
Marie Perry
Jennifer Petersen
Nola Pettett
Debra Pickering
Helen Pike
Kenneth Polmear
Leah Powell
Douglas Prentice
June Prout
Nola Roberts
Lynette Robinson
Winsome Rose
Kerry Saksida
Isabella Sciberras
Nola Scicchiano
Jane Seymour
Vivienne Sheldon
Dianne Simboro
Lauraine Slater
Penney Smithers
Yvonne Spargo
Audrey Stanaway
Melita Stephenson
Gayle Stevens
Anthony Stevens
Nancy Stewart
Lorraine Stewart
Graeme Stewart
Kathleen Stone
Vanessa Street
Rona Sweet
Lorraine Symons
Olive Tait
Glenda Tanner
Stefan Theuma
Jeanette Thomas
Mandy Thomas
Margaret Thompson
Pamela Thorne
Jill Anne Thorneycroft
Raymond Thorneycroft
Alice Trask
June Trask
Norma Trotter
Brigid Vallance
Rosemary Van Alkemade
Gerry Van Baast
Leanne Van Meel
Tua Maung Van Uk
Melinda Venditti
Kathryn Vokes
Avan Waites
Kathleen Warwick
Helga Weiss
Denise Werner
Joan Wesley
Keith Wesley
Jean Weybury
Lucille Wheelahan
Robert Whitefi eld
Catherine Williams
Derek Williamson
John Wilson
Robyn Youl
Lynette Young
Thelma Young
Stephanie Zacharias
Emilia Zacharias
John Zilm
Catharina Ziola
35 Years Raelene Sudich
30 Years Jennifer Vanderpoel
25 Years Pamela Ratcliffe, Julie Reale, Catherine Douglas, Susanne Waterson, Jennifer Van Alkemade,
Douglas Berry, Pamela Ryan
20 Years Beverley Fisher, Gillian Smith, Kay Robertson, Annette Beehre, Kevin Odenbreit, Rhonda Jansen,
Patricia Finn, Anna Leggatt
15 Years Linda Aykens, Emily Griffi ths, Heather Barker, Tammy Jenks, Jacqueline Lyle, Maureen Geerling,
Debbie Hutchinson, Michelle Dowdy, Angela Mayhew, Rosemary Van Alkemade, Lois Shields,
Nicole Nagel, Claire Allen, Jacqueline Smith, Helen Murrie
10 Years David Poustie, Woodrow Wu, Paul Williams, Peter Schlesinger, Kimberley Patterson,
Amber Evans, Frances Parkinson, Melissa Shand, Arja Robinson, Kim Spalding, Lee Simmons,
Vicki Baker, Judith Organ, Julia Meek, Katherine Hayward, Elizabeth Kerr, Sandra Creek,
Barbara Faulkner, Jeanette Grieve
Milestones of staff service
35
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Please contact 03 5367 2000
or email: [email protected] if the
Financial Statement is not attached here.
APPENDIX A. Alternate Presentation of Comprehensive Operating Statement
2015 2014
$’000 $’000
Interest 212 231
Sales of goods and services 2,141 2,241
Grants 50,645 49,871
Other Income 4,246 3,194
Total revenue 57,244 55,537
Employee expenses 42,294 41,375
Depreciation 2,337 2,824
Grants and other transfers 1,308 1,495
Other operating expenses 12,016 11,518
Total expenses 57,955 57,212
Net result from transactions - Net operating balance (711) (1,675)
Net gain/(loss) on sale of non-fi nancial assets 85 7
Other gains/(losses) from other economic fl ows (103) 2,459
Total other economic fl ows included in net results (18) 2,466
Net result (729) 791
Information contained in this page does not form part of the audited fi nancial statements
36
Djerriwarrh Health Services 2014 - 2015 Annual Report www.djhs.org.au
Treasurer’s Report
Bacchus Marsh & Melton Regional Hospital:Grant Street, PO Box 330Bacchus Marsh VIC 3340
Ph: +61 3 5367 2000Fax: +61 3 5367 4537
Bacchus Marsh Community Health Centre:Turner Street, PO Box 330Bacchus Marsh VIC 3340
Ph: +61 3 5367 9674Fax: +61 3 5367 4274
Caroline SpringsCommunity Health Centre:Level 1, 13-15 Lake Street Caroline Springs VIC 3023
Ph: +61 3 9361 9300Fax: +61 3 9361 9399
Melton Community Health Centre:Cnr. High & Yuille Street,PO Box 3, Melton VIC 3337
Ph: +61 3 8746 1100Fax: +61 3 9743 8640
Grant LodgeResidential Aged Care:6 Clarinda Street, PO Box 330Bacchus Marsh VIC 3340
Ph: +61 3 5367 9627Fax: +61 3 5367 8023
Melton Health:
195-209 Barries RoadMelton West VIC 3337
Ph: +61 3 9747 7600Fax: +61 3 8746 2072