DIY Asha app usability studiesJan Krebber @krebbixuxSenior User Experience Consultant
2 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
• Fundamentals• Usability optimised• Test preparation• Test session• Test outcome• UX offering• Take home messages
Overview
3 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Fundamentals
Usability is an analysis of how to reach a goal.
4 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Even your mom will give you more insights than nobody.
5 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Failing users are the most convincing argument.
6 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Everything else is simple – it is!
7 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
8 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Usability optimised
You want to improve – not prove.
9 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
It does not matter if you run the test in café or in your premises.
10 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Test early.Test often.Fail fast.Fail cheap.
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2-3 participants are enough if you test frequently.
12 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
13 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Test preparation
Get yourself a checklist for the entire test and a timetable for the sessions.
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Put participant's story and tasks on index card and print all your tasks on paper.
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Invite from the target audience if you can –but do not get stuck with it.
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Do not use previous participants in the same project again.
17 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Balsamiq™ Illustrator™
Prepare the prototype.
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Run a pilot study.
19 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
20 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Test session
Test for 1 hour.
21 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
• 10 min: Welcome, introduction, sign agreement and warm-up• 30 min: Tasks• 10 min: Open issues, wrapping up and good-bye• 10 min: Take additional notes and prepare the next session
Present each story and task on an index card; one after another.
22 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
The participant talks – not you.
23 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Ask for open issues after the tasks are done.
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Reward your participants.
25 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
26 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Test outcome
Debrief with the team.
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The biggest issue is the most urgent.
28 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Take only as much as you can really work on.
29 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Concept – redesign.Implemented app – try to tweak only.
30 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
31 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Test your tweak – a very simple test might do the trick here.
32 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
33 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
UX offering
You can find more UX considerations for Nokia Asha and Nokia X from the UX library.
34 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
35 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Take home messages
Even your mom will give you more insights than nobody.
37 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
2-3 participants are enough if you test frequently.
38 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
The biggest issue is the most urgent.
39 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Literature and links.
40 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
• Nokia Asha UI guidelines, http://developer.nokia.com/resources/library/Asha_UI/index.html
• DVLUP, http://www.dvlup.com• Rocket Surgery Made Easy: The Do-it-yourself Guide to Finding and
Fixing Usability Problems. Steve Krug (2009)• Paper Prototyping: The Fast and Easy Way to Design and Refine
User Interfaces. Carolyn Snyder (2003).• Handbook of Usability Testing: How to Plan, Design, and Conduct
Effective Tests. Jeffrey Rubin and Dana Chisnell (2008)• Jacob Nielsen’s blog: http://www.useit.com
Thanks to:
- Maaike Beenen,- Anne Kivimaa,- Sanna Hiukka,- Petri Kiukkonen.
Thanks.
Jan [email protected]@krebbixux