Disaster Response @ Microsoft United Nations & NGO Collaboration
MICHAEL WILKSRegional Director APAC
Public Safety & National Security
UNESCAP
BANGKOK NOV 2010
Microsoft in Public Safety and National Security
• Business Unit comprises Defence: Justice :National Security Agencies and Public safety Organizations across the globe – my focus APAC
• Represents over US$2b revenue for Microsoft. More importantly evidence of a total commitment to International Security and Justice
• 5 of the largest customers in Microsoft exist in this space• Many years of engagement and collaboration with the United Nations • Principle role to connect commercial partners NGO’s and
Governmental agencies in the pursuit of increased National Security, improved conditions of life, personal wellbeing, social stability and development
• Many programs funded by Microsoft to support the above!• [email protected] +65 9857 0659
Citizenship/ Corporate or Community Affairs Product Group (PM,…)Technical Sales (TSP, PTS, ATS, TAM…)Services (MCS, CSS,…)Sales (AM, SSP, Sales Manager, Director,…)PR/ Marketing Communications SMS&POther
What is your job role?
Job Role Slide – MS Internal – Placeholder
Agenda
• Introduction to working across disaster response at Microsoft– George Durham, Program Manager, Community Affairs – 1 min.
• Overview of disaster management and recent response examples– Teresa Davis, Sr. Communications Manager, Disaster Management - 20 min.
• How disaster response works in the field– Gisli Olafsson, Disaster Response Manager - 10 min.
• How NetHope and Microsoft work together on disaster response– Frank Schott, Global Program Director, NetHope – 10 min.
• Resources for questions and to get involved, and Open Q&A– George – 10 min.
State of Affairs
NORTH AMERICA:•2005 Hurricane Katrina:
• 1,833 deaths• Infrastructure
destroyed•$125B in damages•2007 California wildfires:
• 8 deaths
• $2.8B in damages•2008: Hurricane Gustav and Ike:
• 125 deaths• $37B in damages
LATIN AMERICA:•April 2008 Brazil flooding:
• 190K people displaced• $390M in damages
•Aug 2007 Lima, Peru earthquake:
• 519 deaths• 52,891 homes
destroyed•$2B in damages•1998 Honduras and Nicaragua Hurricane Mitch:
• 17,932 deaths• $4.78B in damages
ASIA-PACIFIC: •May 2008 Burma cyclone: •138,366 deaths
•Massive infrastructure loss•$4B in damages•May 2008 China earthquake: •87,476 deaths•15 million displaced people•Massive infrastructure loss•Continued aftershocks •$85B in damages
In 2009, more than 280,000 deaths reported from natural disasters. The cost of these crises totaled more than $200 billion. - Pakistan -Indonesia -
Australia
Lack of common
operational picture impedes
efficient response
Increasing interagency
coordination / complexity
Mapping / topography identification is
outdated, slow and paper-based
Difficult to disseminate
information quickly
People Process
Technology
First Responders
Inter Governmental Organization
Private Enterprise
CriticalInfrastructure
Citizens
Non-Governmental Organizations
Nations
Public Health
Leadership
Challenges of Coordination
Our MissionImprove the disaster response capabilities of lead disaster response organizations, customers, and partners through use of Information and Communication Technology (ICT) solutions, expertise, partnerships and community involvement.
Microsoft Disaster Response Focus Areas
Increase awareness and resources by connecting citizens and employees to donation and volunteer opportunities
Work with leaders from public, private & nongovernmental organizations to extend the positive impact of ICT in response
Utilize ICT solutions and expertise to improve capabilities of response organizations and assist customers and partners with business continuity
Information and CommunicationsTechnology (ICT)
Leadership
Global Partnerships
Community Involvement
CLOUD COMPUTING IN THE DISASTER RESPONSE ARENA
• RAPID DEPLOYMENT AND LOW COST OF TRADITIONALLY COMPLEX AND EXPENSIVE TECHNOLOGY – TELCOS AND 3G PROVIDERS
• ABILITY TO SHARE AND COLLABORATE WITHOUT THE NEED TO ESTABLISH DATA-CENTERS OR SERVER ACCESS
• MOBILITY AND MOVEMENT TO THE VERY EDGE OF THE NETWORK AND BEYOND – MIX OF WIFI AND MOBILE BROADBAND
• CLOUD REPRESENTS THE FUTURE OF MOBILITY BASED NETWORKS• MICROSOFT DEVELOPING ‘FREE’ SERVICES FOR SCIENTIFIC AND
SOCIALLY RESPONSIBLE AGENCIES AND GOVERNMENTS• EMBRACE THE REVOLUTION AND DELIVER MORE FOR LESS MUCH
FASTER
13
ICT Leadership
Business Continuity for Customers and Partners
Provide solutions and services to enhance communication, foster collaboration and support situational analysis
MSFT/ Partner ICT ConsultantOnline services solutionsPartner solutions
ICT Solutions for Governments, NGOs, and IGOs
Provide free/limited duration IT offerings for business continuity and infrastructure support during disasters
Temporary use of software/product key activationAccess to Microsoft CSSDeployment of MCS resources
14
Global Partnerships
Public/Private Partnerships
Partner with governments, IGOs and NGOs to proactively build ICT solutions and engagement models
Partner with NetHope to enable NGOs to improve capacity and efficiency by using ICTSupport the ECB Project to establish online collaboration to conduct technology assessment
Identify areas to integrate resources to provide comprehensive solutions
Participate in the Information Technology Information Sharing and Analysis Center (IT-ISAC)Collaborate with hardware and wireless providers to set up mobile workstations for shelters
Private Sector Partnerships
Community Involvement
Providing Public Awareness
Utilize social media resources to promote public awareness of disaster response efforts and connect people to volunteer and donation opportunities
Microsoft.comMSN.comWindows Live services
Empowering employees to volunteer and give
Commitment to enable employees to volunteer time and contribute to community disaster response efforts
Provide paid time off (three days internationally) or, in the U.S., $17 per hours/ matching for employee volunteer time to eligible organizationsMatching US employee financial donations 1 for 1
Microsoft Disaster Response
OverviewTeresa DavisSenior Communications ManagerMicrosoft Disaster Management
• Vision: Build resilient communities and reduce the consequences of disasters.
• Mission: Deliver innovative technology and trusted expertise to enhance disaster management capacity.
• Disaster Management Cycle:
• Messaging Pillars:
Microsoft Disaster Management: Our Story
SCALE FAMILIAR LONGEVITYScale to Provide
Global Technology SolutionsInteroperable and Cost-Effective Solutions /
Easy-to-Use Technology History of Partnership-Driven Solutions
that Address Tough Challenges
1
Disaster Classification Descriptions
Impact Description External Examples
Level 3 Major
RED
Global or large scale incident impacting the Microsoft brand; or impacting people (customers, employees, partners) and/or assets in a severe capacity that requires immediate attention and resolution, but may take time to resolve.
Severe damage to critical infrastructure (transportation, water, electrical, IT, communications). Severe disruption to economic stability (>50% of businesses/market impacted). Number of people affected (killed/injured) 5000+.
Level 2 Moderate
ORANGE
Large scale incident that may not be readily resolvable, with one or more facilities impacted (with potential PR impact) that may require response by functional groups and external agencies.
Some damage/disruption to infrastructure (transportation, water, electrical, IT, communications). Some disruption to economic stability (>25% of businesses/market impacted). Number of people affected (killed/injured) 500-5000.
Level 1 Minor
YELLOW
Localized incident with short-term impact and readily resolvable or mitigated, which may or may not be made public.
Little to no damage to major infrastructure. Little to no impact to economic stability. Number of people affected (killed/injured) 0-500.
Microsoft Disaster Response Support Model
Subsidiary Response Team
Front line of Microsoft disaster responseLead tactical response effortsManage key relationships directly
Area Response Team
Provide supplemental support to subsidiarySupply additional resourcesCan be activated to assist in moderate disasters
Corporate Response Team
Develop ICT offerings and resourcesProvide expertise to support the subsidiary/area Can be activated to assist in major disasters
AreaCLOUD/LYNC
SubsidiaryMOBILIE/LYNC
Minor Moderate
Disaster Severity Levels
What are organizations looking for in the field?
ACTION• Volunteers• Software donations• Technical assistance• Connectivity• Software solutions
Role of Technology in Disaster ResponseCoordination with IGOs
Built in response to Cyclone Nargis in MyanmarMicrosoft worked with 19 technology partnersSingle source of accurate situational informationCoordinated daily activities for multiple responders
United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA)
Based on lesson’s learned from HIC Myanmar, the portal was deployed in subsequent disasters and became the tool for inter-agency coordination
renamed as OneResponse (http://oneresponse.info)
OneResponse
• Collaboration between first responders is always an issue during any kind of disasters
• UN OCHA has mandate to coordinate large scale disasters – for this they will use http://oneresponse.info
• The OneResponse solution can be adopted and stood up within 24-48 hours for local governments, this was done for Mexican Ministry of Health.
• Hosted as a set of virtual machines in the cloud.
This is NetHope
Supporters Programs Beneficiaries
Field Capacity
Connectivity
Emergency ReliefServices
Shared Services
Innovation for Development
Members
Phases of Emergency Response
Connected Together - Changing The World 29
Preparedness – Historically the most underinvested area
Onset – “All hands on deck”; NetHope focuses on connectivity and coordinated ICT response
Response – Near future emphasis – Portable assessment devices – shared assessments – coordinated response
Recovery and Reconstruction – The domain of larger donors (especially governments)
Connected Together - Changing The World 30
Case Study – The NRK
Parameter EARLY NRK NRK 3Coverage Regional (technology dependent) Nearly Global
ICT Communications Primarily Data, at adequate speeds, expanded for Voice & Internet
Full Voice, Data & Internet at speeds up to 448/464 kbps for standard IP Data; 128 (256) kbps for IP streaming•Ethernet, Bluetooth and USB•VOIP•SMS
Power Options Multiple: Grid, Generator, Vehicle Battery Self Contained: Solar, Grid, Generator, Vehicle Battery
Time Required for Deployment Several Hours ~15 minutes
Technical Assistance Requirement IT Engineer & Support Team Minimal
Weight ~ 60 lbs Under 5 lbs
Portability Suitcase Based (usually carried by vehicle) Hand Carried in Backpack or Computer Case
Cost per Unit ~$30K - $40K ~ $3K - $4K (depending on equipment)
Operating Costs Discounted Rates (when available based on technology used)
Lowest Available Telephony
The Network Relief Kit (NRK) enables communications and networking in the
field after an emergency… NetHope piloted the concept, tested it in the field –
then made significant improvements An Early NRK The NRK 3
Getting Involved
• Technical skills needed
Volunteer Matching Tool inclusion (Sept 09) http://volunteer/Direct offers for technical help to NetHope member
agencies
• Learn more about NetHope at www.nethope.org or contact [email protected]
• Become a fan of NetHope on Facebook Fan page
• Remember NetHope during the US. Annual Giving Campaign
Connected Together - Changing The World 31
How to Get Involved
• With NetHope member organizations, NGOs in your community
• In Disaster Response Coordination– Find out who your local contact is by asking your Community Affairs
Manager, listed here: http://www.microsoft.com/About/CorporateCitizenship/CommunityInvestment/NGO/en/us/contactCa.mspx
• By Volunteering with a Local Organization– http://volunteer/
Resources
Internal Resources:• Email Disaster Response Team: [email protected]• Portal: http://infoweb2007/response
Best practices:• Sudden School Closure Resource Center• Business Continuity Communication for Customers/Partners
For Citizenship/ Corporate & Community Affairs:•Email George Durham <georgedu> with questions•Community Affairs/LCA Disaster Response Playbook Linked here
External Resources:•www.microsoft.com/humanitarianrelief