STUDENTCOPYPractice 1 : LETTER OF COMPLAINT

Rooms were not ready when you arrivedReserved double rooms with single beds but were given rooms with double bedsFacilities no coffee-making facilities as advertisedair-conditioner not workingpillow were dirtyHotel staff rude and unhelpfulYou just came back from a trip to Kuala Kangsar with the members of the schools debating team. While you were there to take part in the debate, you stayed in a hotel. However, all of you found that the service at the hotel was not satisfactory. Your teacher has asked you to write a letter of complaint to the manager of the hotel based on the point below:

In your letter, inform the manager the problems you faced and state what action you want the manager to take.

STEPS1. Identify the relevant points(???)2. Elaborate on the points using 5W+1HPoints5 W + 1H

1.

How long

2.

Why:

What:

3.

Why

What action

4.

How

Grammatical Structurea. use PAST TENSE as the incidents have already happenedb. use FUTURE TENSE and MODALS to state action to be takenTASK : Complete the letter below using the points and details given________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________ __________________

_____________

_______________________________________

The main thing you wish to complainWith reference to the above , I wish to complain about __________________________ ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ .

Duration of the stay

How long you have to wait2.My friends and I stayed in your hotel from _______________________ to _______________ .We were there to take part in a debate held in Kuala Kangsar. However, when we arrived, _______________________________________________ . We had to _____________________________________________________ .After a tiring five-hour journey by bus, this was irritating.

Reason for the request3. When we finally got our rooms, we discovered that although we ____________ _____________________________________________________________________________________________________________________________________ . We needed single beds because_______________________________________________ ______________________________________________________________________________________________________________________________________________________________________. As a result of the mistake, some of us ___________________________________________________________________________________________________________________________________________ .

Effect of mistake

Action takenRequest made4.The air-conditioning system in the rooms was not working, the pillows were dirty and there was no coffee-making facility as advertised. We complained to _____________________________________________ and requested that they send ________________________________________________________________ and give us ________________________________________________________________ ___________________________________________________________________ .

Reaction of the staffs how they were rude and unhelpful.5.Your staff not only did not_______________________________________________ _______________________________________________________________________________________________________________________________________ . The technician came to repair the air-conditioner but________________________________ ______________________________________________________________________ _____________________________________________________________________ .

Action should be taken

Suggestions to improve6.I hope you will investigate our complaints and advise your staffs ______________________________________________________________________________________________________________________________________________________________________________________________________ . Hotels should _______________________________________________________________ to attract ______________________________________________________________________________________________________________________________________________________________________________ .

Thank you.

Yours ___________,( _________________________ )

TEACHERCOPY