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Page 1: Digital Transformation …

Digital Transformation …

Better Business through Improved Operations

Page 2: Digital Transformation …

Return on Investment- 135%

*Study done by Deloitte for one of Newgen Customers

Page 3: Digital Transformation …

Exception-

Missing Documents

3

Digital TransformationOmniScan

Physical Document Newgen Enterprise Scanning Solution

Phas

e -1

Phas

e -2

OmniDoc Server

Approval

Document Approval Online

Archival

Monitoring, Tracking & Reporting

Secured StorageScanned Documents along with Indexed Data is Uploaded to OmniDocs (Document Management System)

Approvals for Scanned Documents along with Exception Handling (Omni Flow) & Monitoring (BAM)

ScannedDocument

Email

Physical Document

VerifyDocument

Discrepancy Resolution

Comprehensive Product Range

Industry Domain Expertise

Enterprise-wide Coverage

Rapid Deployment

Mission-critical Process Support

Value for Money

Page 4: Digital Transformation …

• Products in Enterprise Content Management, Business Process Management and Customer Communication Management.

• No 1 in India.• Global footprint in 50 countries• 1200 people strong 20 years old organization• 40 Patents for its own products

Newgen Overview

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India

USA

Canada

UAE

Singapore

Offices

BPM and ECM MQ recognition 2011 Wave Report for DOCCM (Document Output for Customer Communication)

Decision Matrix for BPM, 2011 “Top 3 Value for Money BPM Vendor”

2013 Global Software Leaders Report

2011 Market Share Report

2011 Market Share Report

Page 6: Digital Transformation …

Common Thoughts on top of your mind

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Growing Customer Expectations,

Customer Loyalty

Acquire & retain Customers, Customer

Life time Management

Optimize Channels, Maximize ROI

Tap Hidden Market Potential, Deploy

Revenue Generating Services.

Boost Retention rates, More Personalized

Services

Page 7: Digital Transformation …

Pain Areas – Process Management

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Risk of damage or loss, when files are physically moved

between locationsUniform Distribution of work

Exception HandlingLeakage of Information

&Duplication Costs

Real Time Monitoring (Current status of data or resources)

Page 8: Digital Transformation …

Newgen Product Suite

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Page 9: Digital Transformation …

Advantage of Digital Transformation

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Fill in Forms/Generate

Document

Check documents for

Completion

Executive at Branch

Head Office

Initiate the Process

Process

Courier documents to Central Head

Office

Manual Document Handling

Parallel Routing

Rule based Routing

Can view electronic images for reference

Image Assisted Data Entry

Automatic escalations

Automatic Archival of Documents SLA Management

Exception Management

Update the Process Online

As Is Process Digital Transformation

Send Physical Files to Centre

Validations & Checking the

details Approval Process

Exceptions handled at this

stage

Verification becomes easier

Documents scanned and

uploaded

Visibility at Head Office

Index the documents

Images sent to Central Head

Office

Process Monitoring

No Physical movement for resolutions

Automatic Document Archival

Reduction in Turn Around Time

Value Adds

Page 10: Digital Transformation …

Newgen Phase I Solution Approach

Page 11: Digital Transformation …

End To End Newgen Solutioning –Phase I

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Scanning (OmniScan)

Archiving (OmniDocs)

Physical Tracking Of Documents (RMS)

Powerful Document Scanning Support

&Simplified integration with

DMS and Workflow solutions

Physical Document Tracking with Retention and disposition Policies

& Ensuring Regulatory

Compliance

Centralized Conceptual Document Repository

with various operations&

Secured User & Rights Management

Page 12: Digital Transformation …

Newgen Phase II Solution Approach

Page 13: Digital Transformation …

End To End Newgen Solutioning - Phase II

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Scanning (OmniScan) Workflow automation (Omni Flow)

Archiving (OmniDocs)Business Activity Monitoring – Real

Time Reports

Page 14: Digital Transformation …

To Sum it up

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Timely access to information

Improved use of information Greater collaboration Associated cost benefits

Faster turn around times Greater compliance No redundancies Elimination of non value add tasks Improved cost of operations

Greater compliance & governance Adoption of right and optimized processes Reduced training time and costs , Quick

on-boarding Faster expansions

Leaner operations Greater control on operations Effective use of resources Substantial cost benefits

Greater focus on value add task Leverage on best cost-quality model Leaner operations Greater focus on business Highly productive organization

Digitize

Automate

Standardize

CentralizeOptimize

Page 15: Digital Transformation …

Case Studies

Page 16: Digital Transformation …

Challenges:

• Reduction in Bill Payment Cycle

• Auditory Compliance

• Cost Reduction

• Efficient utilization of capital assets and infrastructure

• Tracking and monitoring of work

Process Automated:

• Accounts Payable

Benefits:

• Seamless integration of Workflow with SAP

• Resource Optimization with a headcount reduction of 60%

• Turn around time brought down from over 5 days to under 3 days

• 135% ROI achieved over 3 years

• Additional benefit in retrieving documents for Auditory Compliance

135% ROI achieved over 3 years

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Challenges:• Serving multiple entities across the globe• Developing an integrated framework with

multiple ERP systems - MFG Pro, BPCS etc, for three way match, cost codes verification

• Fulfill country specific localized version needs

Processes Automated:• Accounts Payable • Accounts Receivable • Vendor Bills• Freight Bills• Purchase Order • Purchase Requisition

Benefits:• Centralized processing of transactions in 3

locations for 25 countries

• Major Cost Reduction of transactions

• Country specific processes automated on single platform

• Comprehensive auditing facilities

• Implementation in English and Chinese language

Multi Lingual Implementation for SSC across 25 countries

Page 18: Digital Transformation …

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Lets make a difference together

Thank You_____________________________________________________________

Contact us to know more on Digital TransformationNewgen Software Technologies Ltd

D-162, Okhla Phase-1, New Delhi , [email protected]


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