Professionals have a body of knowledge
scope of practiceagreed upon valuesoath or code and accountability to our society
for our profession and our professional behavior.
What is a Professional?
What is Professionalism?Describes a certain type of
behavior in the workplaceBased on our values and
understanding of our professional roles
Evidenced in our behavior
How is Professionalism Judged?Against a set of
expectations or standardsFrom our own personal
values set and understanding of what “professionalism” means
May be situational in nature
Strongly influenced by culture
Unprofessional Behavior - Clients
Non-therapeutic relationshipsInappropriate communicationInappropriate self-disclosureExploitation – money, giftsBreaches of confidentiality
Unprofessional Behavior - Coworkers
Inappropriate relationshipsDisengagement – texting,
inappropriate use of internet, phoning
Provision of misleading information
Disrespect
Qualities and Characteristics of a Professional Social Worker
CompetentTrustworthyRespectfulAct with
IntegrityConsiderateEmpathetic
CourteousDependabl
eCooperativ
eCommitted