Strategic Initiatives UpdateDesigning the Future - Making It Happen

Facilities ServicesJanuary 2011

OVERVIEW:

FACILITIES SERVICES STRATEGIC PLAN

Throughout 2010, members of the Facilities Services staff were actively

engaged in a strategic planning process that led to the development of a

Strategic Plan for FY2011-2015. Through this new strategic plan, the

Facilities Services Division will maximize our support of Saint Louis

University’s vision of becoming the finest Catholic University in the

country. We are proactively involved and committed to contributing to

the University’s strategic initiatives.

Specifically, this plan includes a revised Facilities Services mission

statement, newly adopted core values, an ambitious vision statement

and focused strategic initiatives. While the plan itself is extremely

important, it is the result of an equally important process that included

considerable discussions, activities and input from every department in

the division as well as the university community. The process included a

values audit, stakeholder analysis, SWOT analysis, identification of

strategic initiatives and development of five-year action plans as well as

Year 1 action plans.

Team leaders were identified to lead the action plans and Year 1

strategies. Orientation to the process and plan was conducted with all

supervisory personnel and action team leaders prior to initiating the year

one strategies. This plan is giving our division a clear and common

direction that can be communicated and shared with all of our

employees.

Our activities for FY11 include Year 1 action plans that are currently

underway and summarized in this document. Through our action plans,

we are being challenged to enhance and optimize services for the

University community, improve communications and awareness,

strengthen and forge new partnerships, further develop our employees

and increase our focus on conservation of our environment. It is our

intention that the proactive involvement in these activities will help

reposition Facilities Services as a resource so that we can also assist and

contribute to the success of other SLU Division’s strategic efforts.

Our division is committed to moving forward and is concentrating on

1) building and strengthening the capability in our staff to execute the

plan; 2) facilitating the implementation of our action plans with metrics,

presentations and integration; and 3) beginning the review and revise

process in preparation for the development of the Year 2 action plans.

The process and discussion that we have had throughout this past year

has helped us move beyond the operational aspects of our work. We’re

focused on integrating strategic thinking on a more consistent basis and

recognizing the partnerships, connection and impact that our Division can

have as it plays a more expanded role in the success of the University’s

strategic initiatives.

We are excited about where our strategic plan will lead us!!

Why Facilities

Services should

do strategic

planning . . .

� Contribute to the

University’s mission and

vision

� Unify the division behind a

shared purpose and

direction

� Improve the effectiveness

and efficiency of services

Major benefits of

strategic

planning for

Facilities Services

� Proactive work culture

leading to greater

resourcefulness,

dependability and

innovativeness

� Customer-focus guided by

common, unified goals

� Development of service

delivery expertise at all

levels

For more information about

Facilities Services strategic plan,

please contact Chris Regan at

reganmc@slu.edu or 314-977-3428.

Goals Description Leader

Medical Center

Enhancements

Facilities Services will contribute to the Medical Center's strategic goals of

enhancing the physical environment by taking a proactive role in the

planning efforts and implementation of building and grounds-related

enhancements that will culminate in achieving recognition as one of the

most attractive health sciences campuses in the nation.

Kathleen Brady

Enrollment and

Retention

Contribute to Enrollment Management's strategic goals of student

recruitment and retention by developing and implementing ongoing

enhancements that atract and retain students.

Keith Labitska

Best Practices

In an effort to move from being operationally good to being the best,

every Facilities Services department will have a process to identify Best

Practices, evaluate their efficiency and effectiveness, identify

contributions to our division goals, outline adaptation and

implementation strategies, and make recommendations for adoption.

Fay Ellatif

Goals Description Leader

Awareness Campaign

Develop an awareness campaign that promotes our new strategic

direction and communicates our accomplishments to our employees and

to the university community.

Julie Mudd,

Melissa Ezell

Areas for Recognition

Identify areas to target for outward recognition and determine

applicability and processes required for achievement of recognition, ie.,

Best Practices, Environmental Scorecard improvements, etc.

Barth Breneman

Sustainability

Initiatives

Receive national recognition for our sustainability initiatives and

activities.Keith McCune

FACILITIES SERVICES STRATEGIC INITIATIVES

Year 1

STRATEGIC AND OPERATIONAL EXCELLENCE Identify and establish proactive roles with key University units for the purpose of collaborating towards value-added and enhanced

services that assist these units in achieving their defined mission and goals. Deliver operationally excellent facilities services on a day-to-

day basis that are consistent with the best practices of the profession.

STAKEHOLDER RECOGNITION Gain University and national recognition for our strategic and operational contributions to SLU's goal to be the finest Catholic university

in the United States. Accomplish this initiative by being operationally excellent at facilities management and by aligning with other

University units to contribute to their mission and goals.

Goals Description Leader

Strategic Leadership

Development

Develop its leaders so they can successfully formulate and implement

strategy while continually striving for operational excellence.Chris Regan

Supervisory

Development

Develop and empower their supervisory staff with the knowledge, skills

and attitudes to accept greater responsibility for achieving operational

excellence from their departments.

Ty Dennison

Diversity and Social

Justice

Develop ways to support and benefit from the diverse range of

demographic characteristics, knowledge, skills and abilities of our

employees.

Tom West

Goals Description Leader

Educational

Opportunities

Educate our faculty, staff and students regarding sustainability

opportunities for their personal use and identify sustainable initiatives for

implementation that are visible to our students.

Charles Johnson

Practical Applications

Establish collaborative relationships with academic units whereby our

division supports faculty involvement in the review and research of our

own university's sustainable efforts.

Dave Florek

Student Interests

Identify the factors that sustain an environment as well as those factors

that are of interest to our students in maintaining a sustainable

environment. Provide our students with a promotional and/or

educational product to draw their attention to the factors we have in

place.

Jeff Macko

Key IndicatorsIdentify and demonstrate progress on a number of key indicators in

targeted areas that increase environmental resource optimization.Brandon Verhoff

Goals Description Leader

Existing PartnershipsIdentify our existing partnerships and ways to leverage or utilize their

available resources to further our strategic initiatives.Dan Goodman

New Partnerships

Identify and establish new partnerships with internal and external to

others to provide the knowledge and resources to accomplish our

strategic initiatives.

Ann Gioia

Identify and become actively involved with internal individuals/units and external professional organizations to acquire and exchange

knowledge, tools and resources that will advance our efforts to be operationally excellent and contribute to the success of other

University units.

EXCELLENCE IN PEOPLE

Educate and redefine the customer service role of our Facilities Services staff so that each employee understands the connection of their

work with our vision and strategic plan and is able to demonstrate it through their contributions to the university's strategic activities and

the resulting outcomes that take place inside and outside of their daily routine. To assure operational excellence, develop a valued, well-

trained, motivated and diverse workforce that is known for its technical competence and professionalism.

ENVIRONMENTAL RESOURCE OPTIMIZATION Maintain and conserve natural resources, protect our environment and do so in a sustainable manner through actions that will enhance

environmental quality.

PARTNERING

FACILITIES SERVICES ACTION PLANNING TEAMS

STRATEGIC AND OPERATIONAL EXCELLENCE

Goals Activities/Accomplishments Next Steps

Medical Center

Enhancements

• Met and gathered input from the VP-Medical Center and

the Medical Center Deans regarding critical needs for

space for growing programs.

• Worked with VP-Medical Center and President on

refinement of plans for Medical Center campus.

• Major projects underway, Grand Streetscape, Education

Union, Stadium and Grand Bridge have required

collaborative efforts and will greatly enhance Medical

Center environment.

• Work on obtaining space data for Medical Center.

• Identify benchmarks for use.

• Research academic medical centers identified by the

Deans as models.

Enrollment and

Retention

• Met with Enrollment Management team to discuss how

we can partner with them and help them achieve

success with their mission.

• Reviewed suggestions and collaborated with FS

departments to determine feasibility of implementing

ideas.

• Team members have taken campus tour to observe what

parents and prospective students are seeing.

• Identify actions for implementation along with

timeframe.

• Update Enrollment Management team at March

meeting.

Best Practices

• Developed a draft of a standardized checklist for use in

identifying opportunities or new ideas for operational

excellence.

• Presented an overview of best practices to FS

supervisors/managers/directors at the December

Facilities Planning Session.

• Validate the accuracy of the checklist by indentifying

one or two Best Practices, using the checklist.

• Develop the Best Practices awareness program for FS

division team and coordinate training through the

Leadership/Supervisory Development team.

STAKEHOLDER RECOGNITION

Goals Activities/Accomplishments Next Steps

Awareness

Campaign

• Identified several marketing ideas for use in introducing

our mission, core values, vision and strategic plan to FS

employees.

• Developing a programmatic approach, with a designated

timeframe, for review by the oversight team.

• Place the framed copies of Facilities Services mission

statement and core values in designated FS office

locations, and eventually at time clock locations.

• Coordinating with the Supervisory Development team

to provide training for all FS supervisors and employees

regarding the introduction and discussion of our FS

mission, core values and vision.

• Implement the approved awareness program with

ongoing activities for continued visibility.

Areas for

Recognition

• Team members reviewed activities of all other action

planning teams to understand their needs.

• Contacting regional and national organizations to collect

information that will assist us with recognition

opportunities appropriate to our designated activities.

• Identify 2-3 opportunities for participation by FS action

planning teams

• Assist with identifying information from external

judging organizations to assure that our participation is

compatible with the judging criteria.

Sustainability

Initiatives

• Received recognition plaques from Ameren and Murphy

Co. for energy initiative achievements. • Developed logo for use in recognition promotions.

• Collaborated with Parks College to develop a solar golf

cart project.

• Partnered with Res Life and Ameren Missouri to

Implement the Village electric energy competition.

• Host a travelling light revolution truck on SLU premises.

• Conduct a Chaifetz Arena test pilot program with Blue

Skies Recycling to recycle food waste, partnering with

Global Spectrum and Sodexho.

• Partner with Athletics to sponsor community-wide

electronics drive and advertise at basketball games.

EXCELLENCE IN PEOPLE

Goals Activities/Accomplishments Next Steps

Strategic

Leadership

Development

• Coordinated training sessions for action planning team

leaders facilitated by Dave Munz.

• Observed action planning team meetings and provided

feedback to the leader regarding meeting management

and progress of activities.

• Identify needs of action planning team leaders for next

year’s strategic training sessions.

• Provide schedule of strategic planning activities to FS

division team.

• Coordinate June/December Facilities Planning Sessions

Supervisory

Development

• Introduced a training session for supervisors and

managers regarding their role in our FS strategic plan.

• Coordinating with the Awareness team to provide

training for all FS supervisors and employees regarding

the introduction and discussion of our FS mission, core

values and vision.

• Provide periodic training sessions regarding various

components of the strategic plan.

• Coordinate with Best Practices to identify the training

needs regarding the implementation of their Best

Practices awareness program.

Diversity and

Social Justice

• Adopted a diversity vision statement that connects

diversity to FS vision statement.

• Identified that most organizations have not tried to use

Diversity & Social Justice as a strategic advantage.

• Analyze the current state of FS diversity with respect to

the diversity vision.

• Identify strategic objectives to guide the action plan.

• Identify action plan, process for tracking/accountability

ENVIRONMENTAL RESOURCE OPTIMIZATION

Goals Activities/Accomplishments Next Steps

Educational

Opportunities

• Identified various means of communicating

opportunities to reduce our environmental impact upon

our University and gain operational efficiencies.

• Participated in a webinar regarding the functions of

green teams at other universities

• Coordinating efforts with Ken Perdue, Environmental

Initiatives Specialist for Central-South region of Staples.

• Identifying the role that green teams can play in

disseminating environmental solutions information

throughout the university.

• Revise the name of green teams to sustainability

initiatives teams and identify team leaders.

• Identify information to disseminate to the university

community.

Practical

Applications

• Research environmental goals from other SLU

departments.

• Develop directory of departmental contacts and internal

library on environmental resource standards.

• Review environmental guideline resource standards.

• Research practical applications at other universities.

Student

Interests

• Identified questions for use on a survey to obtain

feedback regarding interests of SLU students.

• Distributed survey to students with a mid-March final

submittal.

• Met with other ERO action planning teams to coordinate

activities and efforts.

• Review and compile survey results

• Identify priorities and issues of students

• Organize into manageable silos (short-term vs. long-

term, worth exploring, feasible/not feasible, etc.)

Key Indicators

• Reviewing and addressing questions on AASHE’s STARS

and the Green Report Card.

• Identifying key indicators that Facilities collects and is

involved in that may impact responses to survey.

• Coordinating with Sustainability Center so that they

know FS will serve as a resource and collaborator.

• Select key indicators to focus and improve upon.

• Update team regarding meeting with Sustainability

Center and further collaborative efforts.

• Continue coordination with Sustainability Center.

PARTNERING

Goals Activities/Accomplishments Next Steps

Existing

Partnerships

• Identified the existing FS partnerships, contacts,

description of services, available resources, etc.

• Coordinating with action planning teams to identify their

needs and link them to existing partnerships.

• Identify ways to leverage or utilize available resources

• Discuss combining this team with New Partnerships.

New

Partnerships

• Developed a database to track current and new partners

and include web site links.

• Coordinating with action planning teams to identify their

needs and assist in identifying new partnerships.

• Document procedures for use and make it accessible to

all FS employees.

• Discuss combining this team with Existing Partnerships