SURFACING THE SUBMERGED STATEOperational Transparency in Government Services
RYAN W. BUELL Assistant Professor of Business Administration, Harvard University !MICHAEL I. NORTON Professor of Business Administration, Harvard University
OPERATIONALYCNERAPSNRAT
Showing the work.
8
9
10
11
12
No 60%
Yes 40%
Blind
No 78%
Yes 22%
Transparent
DO YOU THINK GOVERNMENT THREATENS YOUR PERSONAL RIGHTS AND FREEDOMS?
No 66%
Yes 34%
Blind
No 43%
Yes 57%
Transparent
GOVERNMENT OFTEN DOES A BETTER JOB THAN IT’S GIVEN CREDIT FOR?
Negative 23%
Positive 77%
Blind
Negative 9%
Positive 91%
Transparent
IN GENERAL, IS GOVERNMENT’S EFFECT ON YOUR LIFE POSITIVE OR NEGATIVE?
Avg.
% o
f top
cat
egor
y re
spon
ses
20%
27%
34%
41%
48%
55%
Attitudes Support
50%
43%
38%
29%
TRANSPARENCY IMPROVES ATTITUDES AND INCREASES SUPPORT FOR PROGRAMS
OPERATIONALYCNERAPSNRAT
Showing the work.
Operational Transparency
Perceived Effort Appreciation Perceived
Value
OPERATIONALYCNERAPSNRAT
Showing the work.
• Low cost application of open data • Improves resident attitudes and support
for programs • Measurable impact
RYAN W. BUELL | HARVARD BUSINESS SCHOOL | [email protected]
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