DANKEManuel GrenacherFounder of Coresystems & Mila Twitter @mgrenacher
Problems to solve
64% 2-3x Expectation Changed
Experienced bad customer service, taking too long to resolve problems
Times consumers contact customer
service in average - mostly other
agents
People want immediate
gratification and solution for their
request or problems
More then ever, customer service matters
Solution
On Demand Service Next Door
Build an online service marketplace to empower customer to seek help from each other.
https://youtu.be/TeZPe1Oa0Os
Use Case: Swisscom Friends
Trusted people next door
Picture
Certificates
Ratings
Neighborhood
Skills
Fast implementation
Use Case: ewz-friends
Press
A German Cell Phone Company Is Outsourcing Tech Supporthttp://www.businessinsider.com/vodafone-is-outsourcing-tech-support-2014-11 Mila Partners With Swisscom To Break Euro Fear Of Share Economyhttp://techcrunch.com/2013/11/27/task-marketplace-mila-partners-with-swisscom-to-break-euro-fear-of-share-economy/ Mila sees big firms using web to outsource customer support http://www.reuters.com/article/2014/03/31/us-mila-sharingeconomy-idUSBREA2U0UK20140331
Company Overview
Establishment 2006: Coresystems AG2013: Mila AG (Spin-off)
Customer Structure
400 Partners
7’000 Customers150’000+ Users
Employee 150 (50 in Switzerland)
Global Presence Windisch (Headquarter), Freiburg & Berlin (Germany), London (UK), Cluj (Romania), New York & Miami (USA), Sao Paulo (Brazil), Shanghai (China)
Awards
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