Objective My career goal is to utilize my education and problem solving experiences to find fulfillment through successfully maintaining product quality, communication, technical support, and cost efficiency. I am currently looking for a job that will allow me to work in the Houston Texas area. Education Southern Illinois University Carbondale, Illinois Fall 2008 – Fall 2012 Bachelor of Science Deans List Management Global E-‐Business
Southwestern Illinois College Belleville, Illinois Summer 2009; Summer 2010 Core Requirements Studies 4.0/4.0 Work Experience The Boeing Company (TEKsystems) Hazelwood, Missouri September 2013 – June 2014 The Boeing Company (Full Time) June 2014 – Present Major Incident Management – Analyst
• Facilitate technical meetings o Gather a technical team and
necessary resources o Keep accurate notes
o Create and update tickets o Send out communications o Host WebEx and conference meetings
• Collaborate with multiple departments inside and outside the company • Utilize technical writing to communicate in a productive manner • Work effectively and efficiently in a highly stressful, fast paced environment • Support major events that affect AOG, Commercial Airlines, BDS, vendor/supplier
engagements, and finance • Additional Tasks and responsibilities:
o Member of the Change Board § Update and maintain
group process documents § MIM Analyst Guide § Research change requests
and assign them to team members who are best suited for the task
o Co-‐Focal
§ Business preparedness (disaster recovery)
§ Common Incident Management (CIMS)
§ MIM training § Morning duties and shift
change overSIU Alumni Association Carbondale, Illinois February 2011 – December 2012 Emerging Media Specialist
• Managed the Association’s online social media (Facebook, LinkedIn, Twitter, YouTube) • Researched social media policies and best practices to improve outreach methods • Created attractive and interactive online content to promote participation from within target
audiences through photography, videography, and public events
Pioneer Hi-‐Bred International, Inc. Mascoutah, Illinois Seasonal 2009-‐2013 Cross Pollinator and Research Worker
• Cross pollinated soybean plants • Trained new employees to cross-‐
pollinate soybeans • Task assignment and decision-‐making
• Second highest crossing percentile in Summer 2009 and 2010
• High attention to detail required for successful crossing
Daniel N. James 4212 Sun Lake Drive (618) 806-‐8899 (Cell)
St. Charles, MO 63301 [email protected]
Awards and Involvement Chuck Jurgevich Award (2010) and Mike Hanes Scholarship (2011)
• Awarded once a year to a student in the Marching Salukis who demonstrates leadership skills, musicianship, determination, and dedication to the organization
• These are the two highest honors achievable by a Marching Saluki pursuing a non-‐music major Epsilon Kappa Chapter of Phi Mu Alpha Sinfonia Fall 2008 – Fall 2012
• Held executive positions including President, Secretary, and Historian
• Presided over meetings • Updated by-‐laws • Generated bi-‐weekly status reports
• Primary point of contact for: o Campus o National headquarters o Greek life representatives
Marching Salukis and Saluki Pep Band Fall 2008 – Fall 2012 • President (2010, 2011) • Equipment Manager (2010, 2011)
• Section Leader (2010, 2011) • Liaison between director and students
Lifesavers SIUC Spring 2010 – Fall 2012 Lifesavers SIUC is a student-‐run Registered Student Organization that assists young adults in dealing with their day-‐to-‐day struggles. This is the first college-‐based Lifesavers chapter in the world. Our first training retreat, where I acted as a trainer, had over 50 participants. • Founding member of the first university
Lifesavers chapter • Maintained registration documents • Participated in recruitment
• Liaison between Lifesavers and SIU • Trained members in counseling skills,
including active listening and confidentiality
Tools and Technologies • Microsoft Office Suite • HTML • Microsoft Visual Studio • Basic database work
(Oracle, JavaScript, SQL)
• Data Modeling • Tweetdeck/Hootsuite • Social Media tools • Adobe Photoshop • Adobe Lightroom
• Mac OSX and Windows • Microsoft OneNote • HP Service Manager
Relevant Educational Experience
• Advanced Production Operations Management
• Managing Global Electronic Business Systems
• Supply Change Management • Managing Information Systems • Business Systems Development
• Information System Analysis & Development
• Organizational Behavior • Business Data Analysis • Accounting • Finance • Small Business Marketing
Volunteer work
• St. Louis IT Employee Involvement Committee o Newsletter
§ Editor: collaboratively gives the final approval before the newsletter is distributed to every Boeing IT staff member in the St. Louis area
§ Writer: generates articles on topics including safety moments, technical tips, and fun facts
§ Publishes it to the companies global social media network, inSite o Worker for the St. Louis site BBQ event
• Student Guide, Music in Motion-‐ Southern Illinois University Marching Competition
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