Customer Relationship Management CRM
HELLO!I am Sanjeev MishraCEO, WebFanzine MediaA Distributed WordPress Company.
2
“
”
It takes 12 positive experiences to make up for one unresolved negative experience
Do You Know Know Him?
John WainwrightThe very first customer of Amazon. Purchased a book on April 3, 1995 for $27.95
4
Building Named After HimAmazon Office in Seattle is having a building named Wainwright SEA23
5
Do You Know Know Him? Indian Story
VVK ChandraThe very first customer of Flipkart.
6
Lead Generated by Flipkart’s CEO7
Flipkart Still Loves Him8
Build Relationship
9
“
”
Every Relationship goes through a struggle but only strong relationships get through it.
You Need a SolutionA Customer Relationship Management Software
11
I am an Engineer. Where are my Customers? 12
Escalate Good Work and Have Indirect Talk
Developer
13
Manager Customer
1.What does CRM do?Features of a complete CRM Software
14
What Do You Manage on CRM
Lead Management Contact Management
Opportunity Management
15
Territory Management
Partner Management
Sales Performance Management
Available Tools
Sales Forecast Chat / Instant Messaging
Call Center Automation
16
Invoice/Quotation File Sync/Sharing Marketing Automation Tools
Report and Analysis
Sales Analytics Vendor Analysis Forecast Report
17
Invoice/Quotation Lead Reports Deal Reports
Conversion Is What You Need.
▸Communicate Well with Customer▸Analyse the Requirement or Create▸Make Everything Swift for the Customer
No CRM is Perfect.
18
Third-party Integrations19
2.How does it look?Take a look at a Popular CRM
20
Place your screenshot here
21
DashboardHighlights Important Data and Information. It should help user navigation to different pages.
Place your screenshot here
22
MobileFRIENDLYCRM dashboard and other pages should open perfectly on mobile devices like Smartphone, Tablet
3.How Big is this CRM Industry?Market Share and Popularity
23
~$25 BillionCRM Software Market
24
Expected to Cross $37 billion by 2017
50,000+ CustomersMicrosoft Dynamics CRM
35%Productivity Growth
4 Million+ usersAnd a lot of users
25
CRM Growth Trend and Forecast
26
3.How to Make a CRM?Building a CRM
27
Build a CRM for Your Company
Build from Scratch
Use Pre-built CRM
28
Popular CRM Software29
Recap30
Customer Relationship Is Very Important
Solution Required to Automate the Processes
CRM is to manage and analyze customer interactions
Self Hosted or Cloud Based CRMs available e.g. Salesforce, Zoho
Huge Opportunity in CRM Development. Market to Cross $37 billion by 2017
31
THANKS!Any questions?Twitter @sonzivVisit my personal website SanjeevMishra.comEmail me at [email protected]