Is your eLearningLesson Sticky
What’s wrong with this?
Trump with his usualarrogant and self-righteouspersona fired Yvonne onthe spot. He did this withoutmalice and concern forYvonne’s feelings.
How about this?
“Yvonne, you’re fired.And don’t give me that crying shit.”
What’s wrong with this?
To manage effectively you need to listen.
Employees want to be heard.
Do this exercise, next time you see a direct report with a problem, listen to the person.
How about this?
John just told you Pearl said he is not a sincere person and not a good listener? (Relate)
How would you feel if your are inJohn’s shoes? (Interpret)
If you where John, what wouldyou say to Pearl? (Apply)
Submit yourlesson to the“emotional impact test” and the “vividness test.”
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