Download pptx - Crashes, Disasters, Failures, Disruptions—Business Continuity in the Cloud

Crashes, Disasters, Failures, Disruptions—Business Continuity in the Cloud

SPEAKERS

Rod McLaneSolutions Marketing DirectorGenesys@rmclane

Ian JacobsCustomer Experience EvangelistGenesys@iangjacobs

© 2014, Genesys Telecommunications Laboratories, Inc. All rights reserved.2

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•Introduction•Why is Business Continuity so important?•Discussion of Business Continuity and the Cloud•Audience Q+A

Agenda

3 © 2014, Genesys Telecommunications Laboratories, Inc. All rights reserved.

How do you react and manage during extraordinary events?


How can you keep your employees productive?


How do you take care of your customers?


•Enterprise contact centers drive $millions in revenue today•Service availability impacts the customer experience•Natural and manmade disasters are difficult to manage•Tenacious global competition quickly seizes opportunities•Impact of disasters can be costly• 809 deaths & $59B in damages in 2011• 18,500 fires with $625M in damages• 518 workplace homicides in 2010

Today’s Business Environment•Demanding, Intolerant, and Vulnerable


Business Continuity and the Cloud


What is Business Continuity?

Business continuity encompasses a loosely-defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements:

• Resilience

• Recovery

• Contingency


Enterprises Feel Unprepared


Cloud Adoption Outstripping Total Market

Total Contact Center Systems Market

4.1 %

Total Hosted Contact Center Market

12.2%

North American CAGR (2012-2017)


Business Continuity and the Global Workforce

74%74%Of IT decision makers

surveyed said that fewer than half their employees

are set up to work remotely

Of IT decision makers surveyed said that fewer than half their employees

are set up to work remotely


Questions?

Thank You