INTERACTIVE STRATEGY- 55 AV. MONT-ROYAL W., SUITE 999, MONTREAL (QC) H2T 2S6 T 514.524.7149 NVISOLUTIONS.COM
THE IDEAL MARKETING MIX WITH
SEARCH & SOCIAL MEDIA
AGENDA - SEARCH
> QUEBEC DEMOGRAPHICS> QUEBEC FRENCH AUDIENCE> SEARCH ENGINE SHARES IN QUEBEC
- GOOGLE.CA- BING- QC.YAHOO.COM
> QUEBEC MARKET DISTRIBUTION> ORGANIC SEARCH - SEO> PAID SEARCH - PPC> SEO VS PPC SHOWDOWN> 2 CONFOOSIONS IN OUR INDUSTRY> BUSINESS CASES
INTERACTIVE STRATEGY– NVISOLUTIONS.COM
AGENDA – SOCIAL MEDIA
> SOCIAL MEDIA STATISTICS> WEB 1.0 vs 2.0> SOCIAL MEDIA USERS> THE EVOLUTION OF THE WEB> ECONOMIC OPPORTUNITIES> TYPE OF SOCIAL MEDIA INITIATIVES
- Online PR- Social Content Promotion- Community Involvement- Widget Strategy- Brand Monitoring
> SOCIAL MEDIA METRICS & KPIs> BUSINESS CASES
INTERACTIVE STRATEGY– NVISOLUTIONS.COM
QUEBEC DEMOGRAPHICS
> In May 2009, 73.5% of Quebecers used the Internet
regularly
> Over 1 out of 6 Quebec Internet users go online at least
once per day from a mobile device, 65% of them more
than once
> 55% made purchases online over the past semester
> Numbers would be higher if debit payment was widely
accepted
> Quebec users trust their banks, not 3rd party websites!
> 4-5 million active users
> 70% French / 30% English
> Montreal is a bilingual market: 60% French, 40% English
> Any other city or region besides Montreal = 90% + FrenchINTERACTIVE STRATEGY– NVISOLUTIONS.COM
QUEBEC FRENCH AUDIENCE
> Quebec Search landscape is more experienced than France:
~ 8% searches are 1 keyword vs ~30% in France
~45% searches are 2 keywords vs ~22% in France
~35% searches are 3 keywords vs ~29% in France
~12% searches are 4+ keywords
~12% users are not satisfied by the search results
displayedData is gathered and normalized from multiple sources, including: ComScore Networks, NETendances study, personal experiences with hundreds of clients statistics, specific publications in Quebec, including a recent one from Skooiz « Comment les québécois cherchent-ils sur le web 2008 – 2009 », and great discussions with peers on the French markets in Quebec and France.
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
GOOGLE IN QUEBEC
> Educated guess monthly searches: ~80-82% with 600-650 million searches
Major Strengths Major Weaknesses
Quebec and France sites are well divided
More likely to get spammed
Easiest to setup / most traffic
Content network quality is below average
Best ratio between time spent / ROI
Confusion of Google.ca and Google.com in English
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
BING.CA IN QUEBEC
> Our estimate on monthly searches: ~8-12% with 80-100 million searches
Major Strengths Major Weaknesses
Traffic quality Relevance is sometimes inaccurate
Not a lot of advertisers (lower CPC!)
Finally a decent branded name for Canada
Time consuming platform and not a lot of traffic
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
QC.YAHOO.COM
> Our estimate on monthly searches: ~3-5% with 30-40 million searches
STRENGTHS WEAKNESSES
Best traffic quality / ROI Small (for some verticals?) French content network
Great Quebec French portal
Generates lower traffic volume than Google/Bing
Great Canadian account managers network
Weaker in Quebec than in the rest of Canada (FR vs EN)
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
QUEBEC MARKET DISTRIBUTION
> Several Major Quebec properties and verticals owned by a few actors:
PowerCorp, Transcontinental, Quebecor
> Top 3 actors strategy is mainly based on vertical acquisitions
> Because of their size, the turnaround is much slower, they have a
hard time to be agile
> This leaves multiple opportunities to create many verticals (and maybe get acquired by any of those 3 leaders later!)
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SEO // ROI CURVE
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
NVI
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SEO // CORE 3 PRINCIPLES
INDEXATION
> Opting for a technological solution respecting SEO best practices> Site architecture mapped in accordance with semantic verticals> Archiving system that conserves the proper integration of site content.
RELEVANCE
> Optimization of keywords into silos> Internal linking strategy to equitably and intelligently distribute SEO page ranking value
POPULARITY
> Quantity / Quality / Age / Regularity of links obtained> The semantic aspect of incoming links obtained (anchor text)> Diversification of entry points for links towards your site
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SEO INDEXABILITY // SITE REVIEW
ANALYZING EXISTING PROGRESS
> Discuss existing situation> Define key actions that need to be reviewed
EXHAUSTIVE SITE REVIEW
> Analyze upcoming website from a user and search engine perspective> Deliver a report and a plan of action on all issues> Needs cooperation from the client & the agency for implementation
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SEO RELEVANCY // KEYWORD RESEARCH
EXPLORATION OF TARGET MARKETS
> Create an initial keyword list (based on industry, competitors, etc.) > Use keyword generator tools to add depth to the list
DETERMINATION OF THE SEARCH POTENTIAL
> Test of the volume / relevance of listed keywords> Analysis and filtering of results
KEYWORD OPTIMIZATION
> Competitiveness test on search requests> Mapping of keywords to the appropriate pages / content (SEO Tree)> Support for the implementation of the SEO Tree with the internal team
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SEO POPULARITY // LINKBUILDING
KEYWORD SELECTION
> Identify which keywords have less competition but a decent volume > Ensure those keywords can yield conversions
TACTICS SELECTION
> Select different sources and tactics to attract links> Identify which tactics work best for each industry
SUSTAINABILITY
> Find ways to generate more links every month with the same time spent> Calculate ROI / hour worked / keyword targeted
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PPC // ROI CURVE
NVI
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PPC // USEFULNESS
USE
> Measuring tool for keyword competition> Test for relevance / volume of search requests> Targeted traffic for specific terms
ADVANTAGES
> Immediate results> Useful for visibility / profitability on a site not yet ranking organically (site launch, event-driven, etc.)
DISADVANTAGES
> Increased costs since 2004> Increase in fraud on competitive terms> No equity is being built (similar to display advertising)
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SEO VS PPC SHOWDOWN
> SEO is better to grow audience, PPC is smarter to push events
> SEO has a shady reputation while PPC is Google’s main revenue driver
> SEO conversion is better than PPC (Clickfraud? Trust?)
> SEO requires team commitment while PPC can almost be a 1 man show
> SEO & PPC used together will improve Clickthrough & conversion rates
> SEO can easily be much cheaper than PPC
> SEO is long term, PPC is short term or event-driven
> SEO doesn’t force you to pay for your own brand name but PPC lets you buy your competitors brand name
CONFOOSION #1: GOOGLE.COM International vs US
> Since early 2008, Google.com international ≠ Google.com US > Canada is considered international> If you want to rank on Google.com US, act American (has
setbacks)> Top5 that matters: Backlink profile, hosting, physical
addresses listed on site, text about the country, Google local listing> Add the query &gl=us to see Google.com US results> Use the query &pws=0 to anonymize your results
CONFOOSION #2: SPEND IS OPPOSITE OF CURRENT DEMAND
> Current availability of clicks on Search Engines- 82–88% in organic (when in recession, it gets higher)- 12–18% in paid (when in recession, it gets higher)
> Current spend of major clients on Search Engines- 10-12% in organic- 88-90% in paid
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PROFILE: KIJIJI.CA
SEOmoz et NVI were mandated to analyze the Kijiji.ca free classified ads website (which turned into a partly paid one), a property of eBay.
Kijiji.ca is Canada’s leader for free classified ad service, with a network stretching from Vancouver to Rimouski.
Kijiji.ca, in a major recasting of their site, hoped primarily to improve their usability and organic search engine optimization.
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PROFILE: KIJIJI.CA
OUR ROLE
NVI was chosen to support Kijiji.ca in identifying potential profit points to leverage, as well as functional and structural problems on their existing site. All this with the ultimate goal of increasing conversion rates and visibility in the search engines.
RESULTS
eBay launched the new version of the Kijiji.ca portal, now better positioned in search engines and offering a rich user experience, with a monetized paid version.
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PROFILE: MONSTER.CA
Monster.ca is one of the leading employment sites in Canada, part of Monster Worldwide, the largest group in the online job search industry.
Monster.ca’s objectives were to strengthen their leading position and identify key factors to increase their ROI on 3 principal channels: PPC, media placement (banners), and SEO.
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PROFILE: MONSTER.CA
OUR ROLE
NVI was mandated to analyze the 55 sub-domains and verticals on Monster.ca with the goal of improving visibility in the search engines and increasing the ROI of their SEO and PPC campaigns. We provided a complete site analysis from an SEO standpoint and bilingual keyword research, then established a link building strategy. We also developed a B2C blog to promote the content on their site.
RESULTS
Monster.ca ranked, after NVI’s efforts, in the Top 5 in Canada on their 25 most important B2B and B2C keywords : ex :“Job”, “Hiring”, “Hire”, “Recruit”, “Post Job” and improved their ROI on their Banners/PPC spend.
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PROFILE: CANPAGES.CA
How do you take on a giant? When Canpages entered the world of print and online directories in Canada, that’s exactly what they aspired to do. Already making great headway with their 70+ printed books, they wanted to go hard at the web, conscious of an evolving market.
Canpages knows that we’ve entered the Information Age, and that running an online business directory requires adaptation to be effective.
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
PROFILE: CANPAGES.CA
OUR ROLE
NVI worked with Canpages towards an extensive technical re-tooling of their site, with successive levels of cosmetic and strategic upgrades. Then followed a heavy marketing push, building brand exposure and traffic, while perfecting the effectiveness of their search function.
RESULTS
Canpages visibility has leapt forward, already eclipsing some of the competition and pushing to go beyond. Despite being relatively new on the scene, they’ve established themselves as a force in the online directory world, poised and driven to take an industry lead for innovation and effectiveness. In 12 months, their unique visitors traffic jumped from 30k UVs to than 3.0 million UVs, a 100x fold increase!
INTRODUCTION TO SOCIAL MEDIA
SOCIAL MEDIA> The use and sharing of content in a web 2.0 environment.
SOCIAL MEDIA MARKETING> Moderation and catalyzing of social media. > An increasingly necessary adaptation.
In 2005, only one out of the top ten sites on the web was a social site (MySpace). In 2009, that number rose to 5(YouTube, MySpace, Facebook, hi5, Orkut).
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
WEB 1.0
READING
> Users read what they are given
WEBMASTER & AUDIENCE
> Webmasters define the experience
SELECTIVE REPRESENTATION
> One-way message communication
MANAGEABLE CHANNELS
> A business’ market
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
WEB 2.0
READING, WRITING, SHARING
> Users create, comment, share
COMMUNITY
> Users largely define the experience
TRANSPARENCY
> Two-way public discussion
LACK OF CONTROL
> A user’s market
SOCIAL MEDIA STATISTICS
GOOGLE 1 000 000 000 000 pages indexed (1 trillion)
WIKIPEDIA 75 000 contributors, 2,7M EN articles, 700M UV / year
YOUTUBE Hundreds of millions videos seen / day, hundreds of thousands uploaded, every minute = 20hours
BLOGOSPHERE 150M blogs, 346M readers, 900 000 posts/day, 55% drink 2 or more coffee, 77% users read blog
TWITTER 1 200 000 000 tweets / month, 63% male, 40M tweets / day
FACEBOOK 400M active users, average user spends 55minutes a day!
DIGG 250M UV / year, 125 000 dugg stories by MrBabyMan
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SOCIAL MEDIA USERS
DIFFERENT PARTICIPATION LEVELS
> Creators, Critics, Collectors, Joiners, Spectators
EDUCATED
> 87% of Digg users have gone to college
SUCCESSFUL
> Digg users’ average household income: $85,000
ACTIVE
> Americans spent a total of 558 million hours watching online video in July 2008> Facebook active user base doubles every 6 months
OF ANY GIVEN AGE
> 2nd most active group on the Web are the 65+ (after 15-24)> Average age of users on social media sites is ~35 years old (wow!)
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
THE EVOLUTION OF THE WEB
GREATER USER FAMILIARITY
> User competency, participative potential
GREATER MAINSTREAM WEB SATURATION
> The Internet’s cultural integration
TECHNOLOGY
> Improved computers, increased bandwidth
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
ECONOMIC ADVANTAGES
VOLUNTEER-MADE CONTENT
> Editors and copywriters can encourage user contribution (crowdsourcing)> The more content, the better is it for users + Search Engines (Google)
FEEDBACK
> Obtain valuable user opinions and improve your offering> Give better customer service
GREATER EXPOSURE
> Plugged into channels for viral spreading> Advertising revenue and brand value
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SOCIAL MEDIA INITIATIVES
SOCIAL CONTENT PROMOTION
> Digg, Reddit, Stumble Upon, Mixx
COMMUNITY MANAGEMENT
> Facebook, MySpace, YouTube
ONLINE PR
> Branding to underground crowd
WIDGET STRATEGY
> To export content & gather relevant traffic & links
BRAND MONITORING
> To ensure you listen to what the world is telling you
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SOCIAL CONTENT PROMOTION // PLATFORMS
Digg.com
> Onsite voting> All or none> Tough to succeed> Can get “buried”> Large traffic spike> Success = home page
StumbleUpon.com
> Toolbar voting> Proportional results> Not as tough to succeed> Can get down-thumbed> Lower total, more gradual spike> Success = recommendation surge
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
Worth a look- Propeller.comAOL.com showcase
- Reddit.comIntelligent, savvy crowd
- Mixx.comDo-follow links
- Buzz.yahoo.comYahoo.com showcase
SOCIAL CONTENT PROMOTION // PROCESS
Communities gather, share and synthesize “news” content.Best content rewarded with greater exposure.
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SOCIAL CONTENT PROMOTION // STRATEGY
ACCOUNT CREATION, DEVELOPMENT, AND MAINTENANCE
> Continuous integration within the social community
PLATFORM CREATION
> Development of social friendly setting (topic, social buttons)
CONTENT CREATION
> Crafting a fun, informative, relevant piece
VOTE SOLICITATION
> Users determine their own level of involvement in the creation process
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SOCIAL CONTENT PROMOTION - LINKS
> Generally peak between 1-3 months after the push> Content determines success, but also backlinks> Time of day hitting the home page
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
Levels of Success
Total Y! Site Explorer Links
Total Y! Minus Social Sites (-site:
command)
Total Minus Social Sites & Repeated
Domain links
Minimum Success
100 – 300 15 – 50 1 – 5
Good Success
500 – 1,000 50 – 100 6 – 19
Strong Success
1,000 - 10,000 100 – 200 20 – 50+
Of course, whichever totals you want to work with are up to you…
SOCIAL CONTENT PROMOTION - TRAFFIC
> Digg traffic spike much sharper than SU> You can try multiple pushes with the same content on SU> Time of day hitting the home page
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
Levels of Success
Digg Spike Total Visits StumbleUpon Spike Total Visits
Minimum Success 500 - 3,000 100 – 1,000
Good Success 3,000 – 50,000 1,000 - 15,000
Strong Success 50,000 - 200,000+ 15,000 - 75,000+
After the spike, traffic tends to level off slightly above the pre-push mark.
COMMUNITY INVOLVEMENT
ESTABLISHING USER IDENTITY
> Full indexable Profiles> Identify its psychographic elements
TRIGGER USER INVOLVEMENT
> Options to comment, tag, share> Rewards and perks related to the level of involvement
COMMUNITY MANAGEMENT
> Discussion & moderation> Event coordination> Feedback on existing features or modules> Updating business profile / group creation> Adding friends, promoting membership> Incentivized spread of focused PR message> Contests, updates, get-togethers, and other relevant information> Integration with other social strategies (blogs, forums, twitter)
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
ONLINE PR (THROUGH BLOGGERS)
TRANSPARENCY
> Keeping your ambitions hidden is wrong – you will be exposed sooner or later> Opt for sincerity – go straight to the goal
INTEREST
> Offer something exclusive and with real value (for bloggers and their readers)> Your creativity and openness will always be rewarded
SPICY SAUCE
> Create controversy and incite participation> Don’t be afraid to meet and discuss with your detractors
PROCESS
> Brainstorming and conceptualization of the online PR campaign> Contact bloggers to seed and viralize your PR concepts> Participate strongly and positively through the campaign
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
BRAND MONITORING
MONITORING TOOLS
> Google Alerts, Omgili, Trackur, etc.
PROACTIVE POSITIVE BRANDING
> Generating discussion/buzz> Twitter
NEGATIVE BRANDING
> Listening, assessing, and responding to brand criticism
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
WIDGET STRATEGY
DEVELOPMENT
> Creation of branded, useful tools
PROMOTION ON RELEVANT SITES
> Offering widgets and building relationships online
EXAMPLE
> blogue.clubmed.ca
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
SOCIAL MEDIA SUCCESS METRICS
TRAFFIC
> Visits, unique visitors and views
BACKLINK GENERATION
> Search engine traffic
BRANDING
> Brand discussion and growth
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
MEMBERS
> Community expansion
COMMENTS & TAGS
> On social sites and actual content
CONVERSIONS
> Direct and indirect
SOCIAL MEDIA EXAMPLES
DONE AT NVI
> Molson Dry | APP> Canal D | Légendes urbaines (requin blanc)> Club Med | Mom’s blogs contest + content widget> Moulin à Images
OTHER SOCIAL MEDIA CAMPAIGNS
> Failed | Edelman with Wal-Mart> Success | Will it Blend> Success | Dove
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
TIME LEFT? LIVE REVIEW?
> EMAIL [email protected]
> NVI SITE NVISOLUTIONS.COM
> NVI BLOG (EN) NVISOLUTIONS.COM/BLOG
> NVI BLOG (FR) GO-REFERENCEMENT.ORG
Find us on twitter @NVI or on facebook
INTERACTIVE STRATEGY – NVISOLUTIONS.COM
Recommended