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KHARKOV NATIONAL UNIVERSITY
OF RADIO ELECTRONICS(61166, Kharkov, Ukraine, 14, Lenin Ave, Social Informatics
Department,Tel. (057) 702-15-91, E-mail: [email protected],
[email protected])YOUTHS SCIENTIFIC CONFERENCE ON
COMPETITIVE INTELLIGENCE ANDKNOWLEDGE MANAGEMENT
Theme: INFORMATION TECHNOLOGYSUPPORT FOR KNOWLEDGEMANAGEMENT IN SOCIAL SERVICES
SYSTEMS INNOVATION
mailto:[email protected]:[email protected]8/4/2019 Competitive Intelligence and Knowledge Management Conference Presentation
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INTRODUCTION
One of the main roles of InformationTechnology (IT) in Knowledge
Management (KM) programs is to
accelerate the speed of knowledgecollection and dissemination, creation,storage and transfer. KM tools which are
the results of IT intend to help the processes
of collecting and organizing the knowledgeof groups or individuals in order to makethis knowledge available in a shared base.
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Introduction cont.
The innovation of social services systemsis the most knowledge-intensive
organizational processes. Consideringsocial services systems as any
organizations/ institutions, their improvedperformance/productivity is accompanied
by the good use of KM tool and KMsolutions which are the results of people,
knowledge and Technology.
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OVERVIEW AND DEFINITION OF MAIN
KEY WORDS IN THIS PRESENTATION;
1. KNOWLEDGE
Knowledge can be simply defined asThat what we know and what happens
at the moment in time when informationbecomes valuable to the organization,group or individual seeking it.
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ORKnowledge can also be definedas An integration of experience,
values, ideas, information,contextual sequence of data,
insight, indicators, developmentinformation, decision making
criteria that provides a framework
for evaluating and incorporatingnew experiences and information
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3. KNOWLEDGE MANAGEMENT (KM):
Is the process of managing that what weknow by identifying, creating, gathering,
organizing, analyzing, representing,distributing, and enable adoption ofinsightsand experiences; for which such insights and
experiences comprise knowledge, eitherembodied in individuals or embedded in
organizationalprocesses or practice.
http://en.wikipedia.org/wiki/Insighthttp://en.wikipedia.org/wiki/Experiencehttp://en.wikipedia.org/wiki/Knowledgehttp://en.wikipedia.org/wiki/Business_processhttp://en.wikipedia.org/wiki/Business_processhttp://en.wikipedia.org/wiki/Knowledgehttp://en.wikipedia.org/wiki/Experiencehttp://en.wikipedia.org/wiki/Insight8/4/2019 Competitive Intelligence and Knowledge Management Conference Presentation
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4. SOCIAL SERVICESSYSTEMS:
These are regarded as systems thatprovides services such asEducation, Health care,
consultancies services, Financialservices, security systems,
Communication and informationexchange, softwaredevelopers/engineers, hardware
designers, Problem-Solving
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HOW IT SUPPORT FOR KM PROVIDESBEST PRACTICES and hence resultinginto SSSI:
v By Providing an access to the mostrelevant knowledge available (only to
the defined partners) so as to provide anability to capture solutions in one
database that could be shared between
levels of knowledge workers (sayengineers AND technicians who areworking on some projects), . . .
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Cont..
v capturing and share the knowledge ofone of the key partners, . . .Providing
the field technicians with a self-helpapplication and prevent the high-endengineers from answering technical
problems that were already identifiedand documented. Consider the figure
below.
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Figure 1- IT support for KM in SSSI overview
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SOCIAL SERVICES INNOVATION
vSocial Innovation means solving global issuesby attaining continuously organizational
transformation. Whereby IT has greatpotential to induce this innovation through a
good use of KM tools such asIntranet-basedsystems, Electronic document management
(EDM), Groupware, Workflow, Artificialintelligence-based systems, Business
intelligence (BI), Knowledge map systems,Innovation support tools, Competitive
intelligence tools and Knowledge portals.
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Characteristics Of KnowledgeManagement System (KMS)
Major characteristics which highlightKM process effective and efficient in
term of organization and its
development are:
The KM process should address the
business problem and support fordecision making and problemsolving providing flexibility and
innovation.
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,DEPENDANCE
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CONCLUSIONInnovation of social services systems as
the most knowledge-intensiveorganizational processes, Organizations
have to realize that a large number of
problems are attributed to un-captured andun-shared product and process knowledge,as well as the need to know who knowswhat in the organization, the need for
distance collaboration, the need to capturethe knowledge and lessons learned and bestpractices and identification of appropriate
Technology e.g. Software tools to be used!