Company Presentation
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Profile
Strategy
Portfolio
Delivery Models
Ecosystem
Experiences
System Integrator and Professional Services provider Highly skilled technical Group with more than 90 engineers certified in the
fields of data, voice, storage and security Focused on innovation, training and certification Coverage of many territories with directly employed people 24x7 NOC with full ITIL-based processes and procedures Customer training department CISCO Certified Silver Partner Certified by Ministero delle Comunicazioni as “Installatore Certificato di
Primo Grado” UNI EN ISO 9001:2008 Certified
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Located in Milan and globally accessible through the Company VPN Based on multiple technology in order to cover a broad range of cases Used mainly for POC, troubleshooting and testing activities More than 500 k€ in equipments value
One of the key success factors for the quality of the Services delivered by Alascom is the huge investment in personnel training and certifications.
The policies of Alascom Services in regards to personnel are the following.
Use internal personnel for almost all of the Services delivered
Continuous training
Invest in certifications as a key quality indicator of the training process
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France Austria Germany Switzerland Balkan Arab Countries North, West, Central Africa South America
Partners: CA, CT, BT
Pescara
Bologna
Cagliari
Torino
Milano
Udine
Napoli
Roma
Siena
Trani
Catania
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National market increasing using flexibility and high quality against
rigidity and complexity
International market significant improvement in emerging and
growing market: Middle East, Central Africa, East Europe, through
strong local partnership and increasing vendors relationship
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Networking Wireless Integration and Convergence Security Infrastructures and NAC solutions Video Surveillance and IPTV Mobility and Unified Communication RFID and tracing solutions Mobile payment and NFC technology Health solutions Contact Center and CTI Data Center & Cloud Computing OSS & BSS
Consulting and Professional Services
Design and Implementation
Operation and Maintenance
Remote Services
Managed Services
Red Badge Services
Training Services
Business Process Transformation
System Integration
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System Integration
Feasibility StudiesProject ManagementProvision of EquipmentImplementation
Site SurveysAssessmentsVulnerability TestsField Engineering
Network MonitoringHelp Desk ServicesRemote Management
MaintenanceOn-Site OutsourcingIMAC Services
ConsultanciesCost-Value AnalysisTraining
Cabling Systems InstallationSystem Control Network InstallationData Center
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Design of Network Maintenance Ticket Management
Installation ManagementNetwork Operation
Center & Helpdesk
SLA ManagementFirst Level Technical SupportTechnical OutsourcingCarrier Management & Troubleshooting
System Engineer & Experts
Solution & Detail DesignRemote Support
Survey & AuditInstallation & Configuration
Documentation & Reports
Remote DiagnosticPhone Support to the Field EngineersSecond Level Support for Help DeskFault Replication
Field Service Engineers (FSE)
SLA Response On Site Maintenance Failure Diagnostic Failure Recovery Reverse Logistics Customer sign off
Territories Coverage Installation On Site
Project Execution Site Surveys
Integration ServicesSupport Services
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Partnerships per TechnologyRouter: Cisco, Juniper Switch (L2, L3): Cisco, Enterasys, Hp, Brocade, MoxaDslam: Alcatel, Cisco Security: Cisco, Juniper, Checkpoint, StonesoftWIFI: Cisco, Meru Networks, Alvarion, ArubaVOIP: Cisco, Avaya, ShoretelBalancer: F5, Cisco, Brocade, RiverbedIPTV: CiscoAppl. BW control: AllotMobility: Shoretel, Cisco, Comdasys Transport Networks: Cisco, Ericsson, Nokia SiemensVideo surveillance: SightLogix, Ganz, Vicon, Acti, JVC, Panasonic, Mobotix
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Communication Service Providers NGN and Core Networks
Banking Contact Center & Managed
Services
Chemical & Petroleum IPTV & Data Center
Travel &Transportation Converged Communication
Hospitality Networking and NFC Technology
Health Mobility and RFID Technology14
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