Download ppt - Communication skills for swimming professionals

"Masters of the Aquatic Industry" www.kerreburley.com

Opening the Gateway

Kerre Burley


Opening the Gateway

7 secrets to rapport

• Dare to care

• Purpose of your communication

• Understand people’s model of the world

• Power of questions not probing

• Learn to read your communication

- Off the page, attentive, emotive, soak in

• Subconscious Rapport.

• Power of persuasion re-frames & closes


Practice rapport

Matching

Mirroring

Body Position

Breathing rate

Gestures

Movements

Blinking

Voice Tonality

Voice Cadence

Patterns of Speech

Predicates

Phrases

experiences


Opening the Gateway

• Elevator Speeches - Know your Nutshell information.

• Practise your rapport skills.

•Seek out their model of the world, what’s important to them? Keep it open, conversational and flowing.

Kerre TipRemember & use names, ask questions off every sentence

Guys love sport ie union and fast carsLadies love shopping, families & movie


Elevator exercise

• You have 30 seconds intro & brief chats with one

other person at a time.

• Bell rings every 1 minutes, every minute you must

find another partner

• Stop after 3 minutes , and gets some feedback

• Begin again. Have fun


Opening the Gateway

Serving and satisfying!

Your are the skilled driver of

every conversation.

• Question to customize results ?

• Chunking & Agreement Frames


Opening the Gateway

Questions to customize results


Chunking exercise

• Get into teams of three.

• Person A is standing behind person C, signing the

direction of the story

• Person B is sitting facing person C, telling the story

but being directed by the hand signals of person A.

• Person C is sitting facing person A and has to

guess with their hand signals the way the dialogue is

heading.


Opening the gateway

What did you find out ?

Questions & comments from the floor ?


Re-Opening the gateway

• Make it memorable• Achieve the desire outcomes

• Even when dialogue is over create raving fans.

•So I made a promise,

lets play & check out how much better we are!

New Identity’s – Your have just had your balloon ride, and am having a glass of champagne to celebrate.


Keep the

“Gateway to Excellence” open….“Master of the Aquatic industry” training resource is a online membership

discovering and learning step by step powerful NLP skills and processes relevant to the Aquatic Industry.

Over 26 weekly e-classes to complete in your own time at your own pace. with the time to apply and practice these unique and life changing skills.

Personal mentoring & coaching, with improvements, revision & support via tele-seminares, skype and email access for the duration of the complete membership.

Access to Fabulous interviews & webinars with industry experts from around the world.

“Business Bonuses” alongside your NLP training, we also provide specialist business articles & training.

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