Communication Is…
I can…:1.Explain the need for effective communication2.Explain how the communication process works3.Identify examples of verbal & non-verbal communication.4.Give examples of internal and external interference
Think About It• What makes a sports team successful?
– Consider an individual play.– What strategies have you used while
playing a sport or game?
What is a “process”?
• A continuous series of actions
The Communication Process
SENDER RECEIVER
MESSAGE
CHANNEL
Model DefinitionsTerm Definition Example
Sender Sends the message
Receiver Receives the message; actually does something with it
Message Information communicated verbally or nonverbally between sender and receiver
Channel The means of transmitting the message
Verbal v. Nonverbal
Verbal Message (Word)
• Oral words• Written• Text messages• Electronic Messages
Nonverbal Message (Wordless)• Appearance (clothing)• Voice (tone/volume)• Gestures (arms/legs)• Body movement (posture)• Eye Contact and Facial
Expression (attitudes/feelings)
• Spatial Relations (space between us)
Levels of Information
• Depending on the level of knowledge you have about the person, you can adapt information to fit the receiver (Predictions)– Cultural level
• You know a person is a white female age 15– Sociological level
• You know what groups a person is in, some likes dislikes
– Individual level • You know personal fears, worries, thoughts
Model DefinitionsTerm Definition Example
Encoding Thinking before you speak; deciding what is appropriate to say based on the levels of information you have about the receiver;
Decoding Receiver giving meaning to the message through their own perceptions
Feedback Giving response to the sender (verbal or nonverbal)
The Communication Process
SENDER
RECEIVER
MESSAGEENCODING
I always see Jane hanging out with friends at McDonald’s.
Hi, Jane. Do you want to grab a burger with me at McDonald’s after school?
DECODING
Mary told me that John has a girlfriend. I don’t want to get into that mess.
No thanks, John. I promised to cook dinner for my family, tonight.
FEEDBACK
Interference• Stops a message from getting to its source
successfully• Can happen anywhere on the model/anytime
during the process.• External: In the channel of communication
– Fire alarm– Construction
• Internal: Exists inside the communicators – Day dreams– Prejudices
SENDER
RECEIVER
MESSAGEENCODING
DECODING
I always see Jane hanging out with friends at McDonald’s.
Mary told me that John has a girlfriend. I don’t want to get into that mess.
Hi, Jane. Do you want to grab a burger with me at McDonald’s after school?
No thanks, John. I promised to cook dinner for my family, tonight.
CHANNEL
INTERFERENCE
As Jane gave feedback to John, he got another call.
FEEDBACK
SENDER
RECEIVER
MESSAGE
ENCODING
DECODING
FEEDBACKINTERFERENCE
CHANNEL
Let’s Review the Communication Model…
Can We Communicate?
• Telephone!• What prevented effective communication?• Why is accurate communication important?