Communication and Information
ManagementBM006: Utilize information and
technology tools needed to conduct business effectively and efficiently.
BM06.01
Determine appropriate technology tools for business applications.
Hardware/Software
People
Data
Hardware/Software
Networks
Computers
Operating systems
Applications
Networks
File server
Local area network (LAN)
Wide area network (WAN)
Share resources and data
Computers
Personal digital assistant (PDA)
Desktop
Laptop/Notebook
Operating Systems
Microsoft Windows
MacOS
Unix
Linux
ApplicationsApplication software
Database – spreadsheet – word processing – presentation - publishing
BrowserData processingTransaction processingUser-friendlyRoboticsDiagnosticsMoore’s Law
People
Technically oriented jobs Specific jobs Knowledge workers Telecommuting Supervise workers in remote locations
Computer-related health problems
Information Technology Jobs
Specific jobs Chief information officer (CIO) Programmer Network administrator Software trainer Web page designer/Webmaster Computer equipment salesperson Computer repair person
Computer-related Health Problems
Eyestrain
Radiation
Backaches/muscle aches
Importance of ergonomics
Data Sources
Internet
Intranet
Extranet
The Internet’s Impact on Business
E-commerce Purchasing Tracking shipments
Make airline reservationsHandle financial and tax transactionsCustomers have access to more information than ever to improve consumer decision makingManagement has access to more and quicker information to support business decisions.
Intranet(private company network for employees)
Sales people enter data daily
Work any time any place
Managers get information more quickly
Extranet(private company network for suppliers/customers)
Track the company’s daily inventory balanceSuppliers and other outside people have access to selected company records
BM06.02
Analyze the management information systems used in decision-making, prediction
and control.Reasons for Investing in technologyMIS (Management Information System)DSS (Decision-Support Systems)EIS (Executive Information Systems)Data miningInformation security
Reasons for Investing in Technology
To increase revenue from customersTo increase the number of new customersTo reduce costs for each unit of outputTo reduce support costsTo level the competitive playing field
Be innovative Bring products to market rapidly Respond to customer requests
To consider location without being dependent on workforce
MIS (Management Information
System)A computer system that transforms
data into information that managers can useRecords daily transactions, such as purchase orders and salesManagers request reports to help in making decisions
DSS(Decision-Support System)
A system that helps managers consider alternatives in making decisions
Analyze situations using “What if?”
scenarios
EIS(Executive Information System)
A system that collects data from internal and external sources to help managers make decisionsInformation is gathered from MIS and DSSUses information on competitors, state of the economy, and government policies
Data Mining
Searching databases for useful statistical relationships
Need large customer database
Use data mining application software
Find ways to attract and retain customers
Information Security
Keep hackers from stealing, destroying or altering informationAvoid lawsuits by employees, customers, suppliers, and the publicNotify buyers of rights and how personal information will be usedProtect electronic information
Protect Electronic Information
Using passwordsBacking up dataEncryptionUsing firewallsOther systems (fingerprints, voice verification, retina scanning, etc.)