Comarch solutions for Mobile Communication Service Providers
2 Copyright Comarch 2009
Introducing Comarch
• Founded in 1993, public company since 1999• Stable ownership, organic growth with sustainable annual profit• Global software vendor for the telecommunications industry• Strong BSS and OSS player - top rated by Gartner
• 3 500 employees in EU and US
• Customers: T-Mobile, Telefónica O2, E-Plus Group, KPN Group, Claro (Grupo America Movil), Bouygues Telecom, Auchan Telecom
• Mother company of SoftM in Germany
• Innovations: NGOSS ontology (MOST), fiber optics performance management (MANGO), Misused Detection System (MDS), NGIPTV, Open IMS, self-optimizing OSS.
Comarch solutions for Mobile Communication Service Providers
3 Copyright Comarch 2009
Comarch programs for mobile market
Global Solutions Architectures
Planning and proofing
Specialized Managed ServicesOSS transformation
BSS managed services
BSS portfolio (Convergent Billing, CRM, SelfService)OSS portfolio (NG Network Management, Service Assurance)OSS/BSS preconfigured package 4 MVNE/O and challengers
Integrated solution delivery and maintenance
Professional services, Infrastructure servicesBusiness Process Outsourcing, Data Center,
Turn key Solutions, Mobile software
Responsibility,Innovation
COTS,Integration
Readiness,Resources
Domain knowledge,Experience
Comarch solutions for Mobile Communication Service Providers
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Comarch BSS Suite Products
• Converged interconnect, interpartner, wholesale platform
• Advanced revenue sharing• Real-time business controlling• Rule-based real-time charging• White labeling billing features,
MVNE gateway• B2B gateway and resource
management• Accounting, payments, taxation
• CRM for communications• Self-care platform for
individuals, enterprises, partners
• VAS and Mobile TV distribution platform
Comarch solutions for Mobile Communication Service Providers
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Comarch BSS competitive advantages
• Home-grown BSS suite We can deliver the whole suite better, faster, more securely than a mega-large company artificially composed from mergers and acquisitions
• Unified Data Model and Product CatalogShort time-to-market, simple system management and configuration. All BSS products are based on the unified data model for reference data and product catalog
• We are experts in procesing of huge amounts of dataThe core of our competences is connected with mass and real-time rule-based data processing which includes service agnostic and multi-industry rating, charging and billing.
• Customizable Business Processes We don’t limit workflows and business processes as they are configured on the development or implementation process. Business processes and workflows can be reconfigured.
Comarch solutions for Mobile Communication Service Providers
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Multi-layer Network
& Service Inventory
with Processes
“Traditional” OSS
Network
Management
Comprehensive
Network Integration
Comarch OSS Suite Products
Comarch solutions for Mobile Communication Service Providers
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Comarch NG OSS commercial off-the-shelf products (COTS)
ITIL basedprocessoriented
operations
Up-to-datenetwork &
serviceinventory
Flexibleservice
modeling
Networkplanningactvities
Legacy andNGN network
integration
Service statemonitoring and
impact event analisys
Real-timeService QualityManagement
Network eventsand performance
datamanagement
Open, advancedand flexible
enrichment &correlation rules
Know Howdatabase for
automated repaircapabilities
Networkconfigurationcapabilities
Servicecatalogue
Comarch solutions for Mobile Communication Service Providers
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Comarch OSS competitive advantages
• Fully own developed product Modular approach for fine defined problemsOut of the box pre-integrated for larger areaTailored solution for well defined problems
• Comprising the vertical eTOM areas of fulfillment, assurance, operations support & readiness within one solution with full knowledge sharing
• Product oriented approach, but customer driven – easily customizable with reasonable minor OPEX impact
• Open for external integrations but at the same time delivered with skilled professional services for integrations and implementation
• Automation and pro-activeness in operations based on Comarch OSS for better network & service quality
Comarch solutions for Mobile Communication Service Providers
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Beyond eTOM, there is Mobility Developing Consumer Mobile Applications and Services
Boosting Enterprise Service Platforms toward mobility
Porting existing applications and solutions to mobile terminals
Customizing and building operator variants
Trainings and consullting in mobile SW development
Cutting-edge mobile products
Ready-made boxed solutions for communities
Ser
vice
sP
rod
uct
s
Comarch solutions for Mobile Communication Service Providers
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Implementations of innovative business and technology architectures – case studies
• Case 1: Comarch NG BSS for NGN unified communication
• Case 2: Use of Comarch NG BSS to implement CaaS for SMEs
• Case 3: OSS transformation to NG OSS
• Case 4: Application of Comarch NG OSS for a multi-country core network modeling and service inventory
• Case 5: OPEX optimization with Comarch NG OSS Service Monitoring solution
Comarch solutions for Mobile Communication Service Providers
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Case 1: Comarch NG BSS for NGN unified communication
• Business model of newly-established operator– Low cost converged communications for enterprises– NGN network and VAS: femtocell technology, virtual PBX-es, IP VPNs– Simple communication services inside corporate campuses– National roaming outside the campus– Integration gateway between network elements, services, and national
roamer delivered by Comarch
• Scope of the Comarch CaaS solution– System development in pace with the business needs– Uninterrupted operation of the system– Fast access to information and master data– Correctness of the entered data– Interworking with SDP platform at the network level
Comarch solutions for Mobile Communication Service Providers
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Case 2: Use of Comarch NG BSS to implement CaaS for SMEs
• Goals of the project– Implementation of end to end revenue management, CRM, and
corporate care– Migrating complicated relations and individual tariff plans to central
repository– Enabling open BSS platform for resellers and representatives– Enabling self-care dashboard for self service and traffic, as well as
service statistics
• Comarch delivers business-driven CaaS– Customer satisfaction factor constitutes a part of the service contract– Business-driven managed services (customers are SMEs and large
enterprises) dedicated SLAs, B2B gateway, tariffs, processes– BPO with stringent SLA requirements– End to end system and processes monitoring and capacity planning– Risk sharing and pay-as-you-grow business model
Comarch solutions for Mobile Communication Service Providers
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Case 3: OSS transformation to NG OSS
• Project objectives and results– Shorten time-to-market for network changes and
technology enablers - as a result the efficiency of new network service configuration, rollout and tests increased by 50%
– Significant decrease of internal IT and R&D costs– Decrease of the number of BSS/OSS systems (Planning, Inventory,
Configuration Management) – Reduction of vendors and technology partners
• One for transport network• One for network services management: setup, maintenance, updates
• Comarch solution– Managed services based on Comarch NGSM – Configuration management– Unification of planning tools and planning policy– Business processes outsourcing (BPO for OSS processes)– Reporting and optimizing (network intelligence)
Comarch solutions for Mobile Communication Service Providers
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Case 4: NG OSS for multi-country service inventory
• Goals of the project– OSS transformation towards umbrella and service inventory – Country-specific solutions and priorities – Global service inventory (cross-country services)– Inventory of services, and paths, and interactions– Reconciliation of repository and network plans with real network data
• Comarch delivers– Process-driven Inventory, – Service inventory, – Service and network modeling tools,– Planning tools
Comarch solutions for Mobile Communication Service Providers
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Case 5: OPEX optimization with Comarch NG OSS Service Monitoring
• Transformation instead of upgrade– Replacement of obsolete element monitoring systems
and migration to unified NG service assurance– Global end 2 end service monitoring (multi-country) – Dynamic calculation of service impacts and service driven priorities – Process automation of fault management– OPEX cuts due to centralization – economy of scale
• Comarch delivers– Comarch NG Service Assurance solution– Advanced correlation engine for NGN and 2G/3G interworking– Service Quality Management and Service impact analysis– ITIL process library– Professional services