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Collaborative Knowledge Management / eLearning 2.0:
The Wiki Way
July 30, 2008, 2PM – 3PM EST
Contact::Krishna PolineniProduct ManagerSerebrum CorporationPhone: 1.877.WebSphere x201Email: [email protected]: www.serebrum.com
Social CollaborationPortal 2.0
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Presenters
• Thomas Agresta, MD– Associate Professor and Director of Medical
Informatics Family Medicine Co-Investigator for Safety.Net Collaborative, UCHC
• Sushil Vegad– Chief Architect, Serebrum Corp
• Krishna Polineni– Product Manager - Axon, Serebrum Corp
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Agenda
Part I: Social Collaboration
• Introduction • Evolution of Social
Collaboration• Impact on KM and
eLearning
Part II: Axon • Features
Part III: Use Cases• Case Study
– Safety.Net Collaborative
• Proposal Toolkit• Help Manual
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Serebrum Profile
• Develop Custom Applications– eBusiness and eGovernment Focus– Enterprise Modernization (Legacy Web)
• Portals, Content Management, Collaboration– Web 2.0: High Usability (Ajax), Search
• Axon Enterprise Collaboration Portal– Wiki approach to enterprise collaboration– EASE OF USE: #1 Priority– 100% Ajax, Java EE– On Premise or On Demand
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NSF SBIR 2006.2 Research GrantProject BrainStormTM – Collaborative Customer Requirements Elicitation for Distributed Software Teams
Investors
DoD Navy SBIR 2006.1 Research GrantA Security Framework for WikisTopic: Cross-Domain Collaboration PortalExplore use in military intelligence capture and sharing
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Collaboration complexity• Team Collaboration
– Projects are getting larger – Requirements! Estimates! Issues!– Teams are distributed – across time zones– Current solutions do not empower users!– Email / IM / Blogs: Information Overload!!!– Knowledge capture becomes difficult
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Knowledge Management
eLea
rnin
g
Budgeting & Forecasting
Porta
ls
Supply Chain C
ollaboratio
n
Application Lifecycle
Managem
ent
Collab
orat
ion
CMS
Wiki
Social CollaborationPortal 2.0
The Solution: Empower the User!
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Evolution Timeline
2005+Enterprise Wiki
Adoption
1989Microsoft
Office
• Create, Email• Edit, Email
IndividualRead-Write
2000Wiki
• Create, Publish• Edit, Publish
GroupRead-Write
1995Netscape
• Create, Publish• No End User Edit
Individual Write-Group Read
The FutureRead-Write:• Diagrams• Spreadsheets• Slides• Issue Trackers• Project Schedules• Databases• Reports
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Stages of Evolution
Wikipedia.org(MediaWiki)
Stage 1:Proof of Concept
Open Source Derivatives• Confluence
• PBWiki• MindTouch etc.
Stage 2:Basic Business Wikis
MicrosoftSharePoint
Stage 3:Wiki-embedded
Collaboration Systems
Serebrum Axon Collaboration
Portal
Stage 4:Wiki-centric
Collaboration Systems
Designed for the way you
work
You need to fit the way it
works
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Enterprise Usage Scenarios
Functional Area Potential Uses
Across the Enterprise
• Knowledge Management• Project Management and Control
Software Engineering, Consulting
• Requirements Management• Project Management and Control• Collaborative Authoring and Publishing
Finance • Budgeting and Forecasting• Sarbanes-Oxley Compliance
Sales & Marketing • Campaign Development• Collateral Management
Human Resources • Policies and Benefits
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What’s eLearning 2.0?
Source: Dr. Tony Karrer, TechEmpower
eLearning 1.0 eLearning 1.5 eLearning 2.0
Components Courseware, LMS Reference, LCMS, Groups
Wiki, Social Networking, Bookmarking
Ownership Top-down, one-way Top-down, some collaboration
Bottom-up, user-driven, peer learning
Development Long, Expensive Rapid, Expensive Immediate, Rapid RoI
Duration 1-2 hours 15-60 mins Continuous
Timing Time off from work In between work During work
Delivery At one time In many pieces As needed
Access LMS Email, Intranet Intranet, Search, RSS
Creator Third Party Subject Matter Expert End Users
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Content Delivery Model
CMSor
LMS
Internet Wik
i
Way
• User Generated Content• Self-Service Publishing• Reuse, Repurpose• Integrated into Work Time
Content Providers
Publish-Subscribe Model
• Third-Party Content Creation• Third-Party Publishing• Limited Repurposing• Scheduled Training Time
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Number of participants in poll = 69Participants are KM experts present at the webinar held by Serebrum on July 30, 2008Source: Serebrum Corporation
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KM / eLearning: Effectiveness Quadrant
Collaborative User Input
Eas
e of
Use
lowhigh
Use
r A
dopt
ion
hig
h
Wikis
LMS
CMS
Effectiveness
VirtualClassrooms
MS Office
Groupware
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Global Menu
Workspace(Function Sets)
Display AreaTopics
(Artifacts)
Search
Editable Content
Document Management System
Layout
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Tree Menu(Create, Cut, Copy, Paste, Delete, Rename)
Topic Tree
Topic Tree
Display Area
Edit
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WYSIWYG Editor
Editor ToolbarEditor
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View Topic Version 1
Rollback to Version 1
Version Control and RollbackHistory
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Link to Schedule
Interlink Topics
Intra Link
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Switch to topic ‘Schedule’
Interlink Topics
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Document Management System (DMS)Click Attach
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Select Copy
Copy Paste Documents
Select Paste
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WebDAV: Desktop Integration
Document Repository on Windows File System
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Enter search keyword
Search Results
Search
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Search Results linking to Topic
Search Window is minimized
Search
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AxonDocument Assember
xHTML
DOC / TXT
HTML
Editor
Export
RTF
xHTML
eHelp(JavaHelp, HTMLHelp)
Axon Publishing Model
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Drop Topics
Export Publish Select Export
DocumentFormats
Drag Topics
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Publish to PDF
Topic Hierarchy
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Change Order Documents
Workflow Window
Approved
ApprovalPending
Rejected
Approval Workflow
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Manage Users
Manage Groups
Move to Admin Console
Role Based Access Control (RBAC)
Manage Roles
Manage Spaces
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UCHC Case Study
• University of Connecticut Health Center CT Public Academic Health Center
TRIPP Center (Translating Research Into Practice and Policy)
• Safety.NetCollaborative of seven Community Health Centers in Connecticut and UCHC TRIPP CenterHealth Information Technology Implementation PlanningGrant by Connecticut Health Foundation
Thomas Agresta M.D. Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative
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Background
• Large number of distributed teams– Convened for first time– Organization leaders, business members, technical
staff, research staff– Steering CMT, Technical, Business, Organizational
Development, Research– different assignments, different information needs
• Common Goal – Develop a single Plan for Health Information Technology Implementation– Different levels of current knowledge and HIT
adoption (Some have EMR’s some use only paper)
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Challenges
• Facilitate Knowledge Management and Planning– Educate, align, inform team members– Distributed multiple teams– Internal communication challenges between team
members– Access system from multiple locations
• Ease of Use– Easy to use graphical interfaces for non-technical
(health care) users• Team Collaboration
– Project team needs to create and share information• Secure Framework
– Secure Data, Role Based Access Control
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Solution
• Axon: Web based collaboration platform– Connects Safety.Net team members at
distributed facilities– Ease of use and intuitive interface reduced
ramp up time for end users– Ability to author and share content across
distributed teams using web browser– Ability to allow some documents to be shared
by all and some only within a given team– Ability to securely share documents online
Social CollaborationPortal 2.0
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Proposal Toolkit
• Collaborative Editing w/ Version Control
• Repository of Artifacts• Images, Project Schedules, Architecture
Diagrams, Documents• Desktop Integration
• Assemble Artifacts to Generate Proposal
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Proposal Space
Proposal Space
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Collaborative Editing
WYSIWYG Editor
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Group Artifacts
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Assemble/Reuse ArtifactsSelect Export
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Help Manual
• Create Manual– Embed Images, Tables, Flash Files
• Content Reuse– Rearrange artifacts for publishing– Publish to the Web (xHTML)– Publish to eHelp Formats
• Embed in Third Party Application
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Topic Tree
Table
Image
Help Manual
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Flash File
Embed Flash Files
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Help Formats
Click ExportReuse Artifacts
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XHTML Help
Publish to Web: HTML
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HTML Help
Embed in Application: HTMLHelp
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Number of participants in poll = 66Participants are KM experts present at the webinar held by Serebrum on July 30, 2008Source: Serebrum Corporation
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Next Steps
• One-on-One Demos
• Determine Needs
• Onsite Trials
• Q&A
Contact:
Krishna Polineni
1.877.WebSphere x201www.serebrum.com/axon
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