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Coaching for LeadersEveryday Coaching
Conversations
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Agenda Defining Coaching The Benefits of Coaching The Coaching Process Creating a Foundation of Trust The Coach’s Role The IGROW Coaching Model
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What is COACHING?
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Coaching is about helping another person reach higher performance by creating a
dialogue that leads to awareness and action.
Loehr and Emerson, 2008
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Formal vs. Informal Coaching
Informal Coaching Part of the leader’s role and can be applied to all
employees. Everyday interactions can create rich ‘coaching
moments’. In the moment, based on a need identified by
either the coach or employee. Often task, skill or behavioural in focus. Shorter conversations.
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Formal Vs. Informal Coaching
Formal Coaching Agreed upon by both parties. Clear expectations of behaviours and practices. An ongoing and structured process - includes
regularly scheduled coaching meetings. Can focus on many different goals and growth
opportunities. Often uses data (assessments/performance
reviews) to measure progress.
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Benefits Greater Learning; improved skills and improved
performance. Greater engagement Greater creativity and innovation Higher retention, increased job satisfaction More collaboration Greater delegation Less stress Greater accountability
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The Coaching Process
Establish a Foundation of
Trust
The Coaching Conversation
Forward Action and
Accountability
Build and maintain trust throughout the relationship
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“Relationship remains the beginning point of coaching and its foundation...The basic
ingredients for the relationship are mutual trust, respect, and freedom of expression... For coaching to work, the relationship must
be genuine.”
James Flaherty
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Trust is built when we: Achieve results
Follow-through on commitments, live up to expectations, demonstrate skills.
Demonstrate integrity: Walk the talk: actions and statements are aligned. Behave consistently across situations. Information we share reflects what we know.
Show concern for the well-being of others: Understand the impact of one’s actions on others. Show a sincere desire to promote the well being of others. Show confidence in the abilities of others. Recognize contributions.
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The Coaching Process
Establish a Foundation of
Trust
The Coaching Conversation
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The Coaching Conversation
The purpose of the coaching conversation is to: Develop a clear picture of where the individual
needs/wants to be. Establish a clear understanding of where the
individual is now. Develop a plan for closing the gap.
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The coach is not the problem solver. In sports, I had to learn how to teach less, so that more could be learned. The same holds true for a coach in
business.Timothy W. Gallwey
The Coach’s Role
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The 5 Roles of a Coach Guide Investigator Teacher Contractor Partner
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I-GROW Coaching Model• What’s up?• Identify the current issue.Issue• What do you want?• Define what the individual wants to achieve.Goal• What’s happening now?• Explore the current situation.Reality• What could you do?• Identify options for moving forward.Options• What will you do?• Gain commit to specific actions.Way Forward
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Forward Action and Accountability
Check-in regularly.
Keep track of goals and timelines.
Provide feedback.
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Commitments to Action