"Human Resources isn't a thing we do. It's the thing that runs ourbusiness."
Human ResourcesCourses
Professional Development Training has a specialised division of HumanResources experts that will tailor the delivery of any of the courses to be specificto your situation and learning needs
Human Resources Courses
Coaching and MentoringTraining
Motivating Employees Course Workplace Diversity Training
Foundation Skills for New HROfficers
Implementing MentoringPrograms
Mentoring Training
Business Succession Planning Leveraging the Generation Gap Knowledge Management (KM)
Measuring Results fromTraining
Employee Engagement Performance Management andAppraisals
Recruitment and SelectionTraining Course
Employee Onboarding Access 2010 Introduction
Business Ethics TrainingCourse
Giving Constructive FeedbackTraining
Behavioural Interview TechniquesTraining Course
Hiring Strategies Training Job Search, Application andInterview Skills
Delivering Constructive CriticismTraining
Human Resources Training Courses from PDTraining Represent Best of Breed in the Industry
Professional Development Training has a specialised division of Human Resources experts thatwill tailor the delivery of any of the courses to be specific to your situation and learning needs. Our extensive curriculum in Human Resources, outstanding depth of trainers across the countryand diverse range of industry experience means that pd training is the best choice for HumanResources courses. pd training will exceed your expectations and help you achieve the results you are seeking.
Through our Coaching and Mentoring training course, new Mentors will learn effective strategies that build trust, rapportand break down the obstacles for growth in their staff.Join a coaching and mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney,Parramatta, Melbourne, Canberra, Adelaide or Perth.
Coaching and Mentoring Training Course Outline
Foreword:In today’s environment of changing technology and evolving organisations, coaching can create a strong competitiveadvantage. It provides continuous learning and develops people to meet current and future needs. Business mentoringand coaching is an investment that you make in developing your key resource people for the long-term benefit of theorganisation.About 6 out of 10 (59%) organisations currently offer coaching or other developmental counselling to their managers andexecutives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capitalconsulting firm. Another 20% of organisations said they plan to offer such coaching within the next year.Productivity happens when managers can develop strong relationships with their employees. Executive coaching buildsthe capability of managers to help their employees with the intangible elements of human relationships. This Coachingand Mentoring Training program will help you turn performance management into a collaborative process that benefitseveryone.
Outcomes:In this course participants will:
Understand the G.R.O.W. model and apply itLearn to set appropriate, effective goals using the S.M.A.R.T. techniqueLearn how to recognise the current state or reality of an employee's situationlearn to identify coaching and mentoring options for your employees, creating a preliminary plan with action stepsLearn how to develop a complete plan, including motivational opportunities to drive accomplishmentUnderstand the importance of building & fostering trust with employeesMaster the art of giving effective feedback while maintaining trustRecognise & overcome common obstacles that are holding employees backKnow when it is the right time to stop coaching an employeeLearn to continue to transition an employee to other opportunities for continued growth
Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring
What is Coaching?What is Mentoring?Introducing the GROW Model
Coaching and Mentoring Training Course - Lesson 2Setting Goals
Goals in the Context of GROWIdentifying Appropriate Goal AreasSetting SMART Goals
Coaching and Mentoring Training Course - Lesson 3Understanding the Reality
Getting a Picture of Where you areIdentifying ObstaclesExploring the Past
Coaching and Mentoring Training Course - Lesson 4Developing Options
Identifying PathsChoosing your Final ApproachStructuring a Plan
Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up
Creating the Final PlanIdentifying the First StepGetting Motivated
Coaching and Mentoring Training Course - Lesson 6The Importance of Trust
What is Trust?Trust and CoachingBuilding Trust
Coaching and Mentoring Training Course - Lesson 7Providing Feedback
The Feedback SandwichProviding Constructive CriticismEncouraging Growth and Development
Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks
Common ObstaclesRe-Evaluating GoalsFocusing on Progress
Coaching and Mentoring Training Course - Lesson 9Reaching the End
How to know when you've Achieved SuccessTransitioning the CoacheeWrapping it all up
Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching
The Basic DifferencesBlending the Two ModelsAdapting the GROW Model for MentoringFocusing on the Relationship
"Motivation is the art of getting people to do what you want them to do because they want to do it." --Dwight D.EisenhowerEmployees who feel they are valued and recognized for the work they do are more motivated, responsible, andproductive. This Employee Motivation course from pd training will teach the skills necessary for motivating a workforce,resulting in successful and more productive employees.This fun, high-energy training course is available in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide andPerth.
Motivating Employees Course Course Outline
Foreword:Employee Motivation is becoming ever more important in the workplace and everyone agrees that a motivated workforceis far more likely to be a successful workforce. The happier and more professional an employee is, the better the resultsthey will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best,but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is thatwhere the job is too easy, employees become complacent.There is therefore a challenge for all employers and management in delivering the right balance between a confident,motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasureof a comfortable working environment and the fear of failure, although in honesty it is more complicated than thatequation suggests. Regardless of how it is characterised, it is important to get the right balance in order to ensure thatyou have a motivated workforce. This Employee Motivation course is designed to show participants the way to get thebest out of a confident, motivated set of employees, and to show them how to motivate that group.
Outcomes:Explain motivationApply effective methods of staff motivationInterpret and discuss the psychological theories behind employee motivationDevelop plans for more effective team motivation including making allowances for different personality typesSet clear & defined goals as part of the motivation processIdentify specific challenges of workplace motivation & learn how to address them
Motivating Employees Training Course - Lesson 1A Psychological Approach
Herzberg's Theory of MotivationMaslow's Hierarchy of NeedsThe Two Models of Motivation
Motivating Employees Training Course - Lesson 2Object-Oriented Theory
The CarrotThe WhipThe Plant
Motivating Employees Training Course - Lesson 3Using Reinforcement Theory
A History of Reinforcement TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace
Motivating Employees Training Course - Lesson 4Using Expectancy Theory
A History of Expectancy TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace
Motivating Employees Training Course - Lesson 5Personality's Role in Motivation
Identifying your Personality TypeIdentifying others' Personality TypeMotivators by Personality Type
Motivating Employees Training Course - Lesson 6Setting Goals
Goals and MotivationSetting SMART GoalsEvaluating and Adapting
Motivating Employees Training Course - Lesson 7A Personal Toolbox
Building your own Motivational PlanEncouraging Growth and DevelopmentGetting Others to see the Glass Half-Full
Motivating Employees Training Course - Lesson 8Motivation on the Job
The Key FactorsCreating a Motivational OrganisationCreating a Motivational Job
Motivating Employees Training Course - Lesson 9Addressing Specific Morale Issues
Dealing with Individual Morale ProblemsAddressing Team MoraleWhat to do when the Whole Company is De-Motivated
Motivating Employees Training Course - Lesson 10Keeping Yourself Motivated
Identifying Personal MotivatorsMaximising your MotivatorsEvaluating and Adapting
In the new global economy, it is more important than ever to understand how culture affects communication andperception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideasinto the workplace.These fun, high-energy training courses are available in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth.
Workplace Diversity Training Course Outline
Foreword:As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need tounderstand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasinglyimportant.
Outcomes:Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectivesGain effective strategies for removing barriers to diversity in the workplaceImprove their listening & learn effective questioning techniques to communicate more effectively in a diversepopulationLearn the importance of non-verbal communication, both one's own and that of othersMaster ways of encouraging diversity in the workplace while discouraging and preventing discriminationLearn how to respond to personal complaints & develop a support system to manage this resolution process in yourorganisationGain a professional approach to record, analyse and resolve situations involving diversityLearn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them fromrepeating
Workplace Diversity Training Course - Lesson 1Understanding Diversity
What is Diversity?Related Terms and ConceptsA Brief HistoryA Legal Overview
Workplace Diversity Training Course - Lesson 2Understanding Stereotypes
Stereotypes vs. BiasesIdentifying Your BaggageUnderstanding what this Means
Workplace Diversity Training Course - Lesson 3Breaking Down the Barriers
Changing your Personal ApproachEncouraging Workplace ChangesEncouraging Social Changes
Workplace Diversity Training Course - Lesson 4Verbal Communication Skills
Listening and Hearing: They aren't the same thingAsking QuestionsCommunicating with Power
Workplace Diversity Training Course - Lesson 5Non-Verbal Communication Skills
Body LanguageThe Signals you Send to OthersIt's not WHAT you say, It's HOW you say it
Workplace Diversity Training Course - Lesson 6Being Proactive
Encouraging Diversity in the WorkplacePreventing DiscriminationWays to Discourage Discrimination
Workplace Diversity Training Course - Lesson 7Coping with Discrimination
Identifying if you have been Discriminated againstMethods of ReprisalChoosing a Course of Action
Workplace Diversity Training Course - Lesson 8Dealing with Diversity Complaints as a Person
What to do if you're Involved in a ComplaintUnderstanding your RoleCreating a Support System
Workplace Diversity Training Course - Lesson 9Dealing with Diversity Complaints as a Manager
Recording the ComplaintIdentifying Appropriate ActionsChoosing a Path
Workplace Diversity Training Course - Lesson 10Dealing with Diversity Complaints as an Organisation
Receiving a ComplaintChoosing a ResponseLearning from the Complaint
This Human Resources course from pd training is designed for HR Officers and new managers. It develops a set ofpractical techniques for core HR functions including interviewing, orientation, safety, harassment, discrimination,violence, discipline and termination.This practical, hands-on course is for people who want to develop practical human resource skills as line managers,administrators or human resource officers.This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth
Foundation Skills for New HR Officers Course Outline
Foreword:An organisation’s staff is now seen as its most valuable asset, and human resources skills are vital to organisationalsuccess. This HR course covers the complete lifecycle of HR responsibilites including recruitment, staff retention,employee annual review and feedback, workplace health and safety, employee discipline and staff termination.Whether you are a new HR Officer, or you are responsible as a manager for HR functions this course will help youunderstand how much of that role is really about people, as well as aspects of legislation, policy, and procedures.
Outcomes:Explore the range of Human Resource activities and responsibilitiesDefine human resource terms & subject matterEffectively recruit, interview & retain employeesFollow up with a new employee in a structured mannerBecome an advocate for employee health and safetyProvide accurate, actionable feedback to employeesAct appropriately in situations requiring discipline & terminationEvaluate strengths & opportunities for human resources in the workplaceIdentify three areas for further human resources development as part of a personal action plan
Foundation Skills for New HR Officers Training Course -Lesson 1Getting Started
IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives
Foundation Skills for New HR Officers Training Course -Lesson 2Human Resources Today
What is Human Resources Today?Key Factors Influencing Human Resources TodayGrowth in Human Resources
Foundation Skills for New HR Officers Training Course -Lesson 3Recruiting and Interviewing
The Job Selection ProcessGet Good at InterviewingInterviewing FairlyThe Best Way to Interview
Foundation Skills for New HR Officers Training Course -Lesson 4Retention and Orientation
Getting Off on the Right TrackCreating an Engaging ProgramUsing an Orientation List
Foundation Skills for New HR Officers Training Course -Lesson 5Following up with New Employees
Checking inFollowing upDesigning the Follow-up Schedule
Foundation Skills for New HR Officers Training Course -Lesson 6Workplace Health and Safety
Understanding your role and ResponsibilitiesUnderstanding Local and Industry Specific RulesTraining for Managers
Foundation Skills for New HR Officers Training Course -Lesson 7Workplace Bullying, Harassment, and Violence
DefinitionsCosts to the OrganizationThe Manager’s RoleAn Employer’s Responsibility
Foundation Skills for New HR Officers Training Course -Lesson 8Workplace Wellness
Wellness BehaviorsWellness TrendsThe Case for Wellness
Foundation Skills for New HR Officers Training Course -Lesson 9Providing Feedback to Employees
Feedback ModelThe Feedback SandwichEncouraging Growth and Development
Foundation Skills for New HR Officers Training Course -Lesson 10Disciplining Employees
The General Discipline ProcessThe Progressive Discipline ProcessHaving Discipline MeetingsFollowing Up
Foundation Skills for New HR Officers Training Course -Lesson 11Terminating Employees
Documenting EventsMaking the DecisionCommunicating the Decision
Foundation Skills for New HR Officers Training Course -Lesson 12Wrapping Up
Documenting Events
Mentoring provides a cost effective work based strategy to build the potential of employees and foster professionalrelationships where parties can share their professional and personal skills and experiences; and grow and develop inthe process.This intensive workshop provides participants with the essential skills and competencies needed to run a successfulorganisational mentoring program.This engaging training course is available now throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth.
Implementing Mentoring Programs Course Outline
Foreword:Mentoring is rapidly becoming recognised worldwide as a highly effective people development process. Managers areoften time poor and see employee interaction as a distraction. Although the introduction of formal mentoring programs inthe workplace is relatively new, the process of more experienced colleagues offering support, advice and assistance toyounger and less experienced group members has a long history.This course will help you capture the benefits of these informal support networks and outline what is needed and todesign, implement and adapt a successful mentoring program.This course is based on the work of Kathy Lacy, in her book "Making Mentoring Happen: A simple and effective guide toimplementing a successful mentoring program".
Outcomes:Discuss the developments in mentoringUnderstand the roles Mentors & Mentees play and the benefits of mentoringLearn how mentoring works & what the potential pitfalls areUnderstand mentoring in the workplace & describe the role of the facilitator implementing the programDesign a formal mentoring program
Implementing Mentoring Programs Training Course -Lesson 1Developments in Mentoring
Formal Mentoring ProgramsOrganisational NeedsEmployee NeedsSome Useful DefinitionsProfessional SupportersRole of the MentorRole of the MenteeBenefits of Mentoring Programs
Implementing Mentoring Programs Training Course -Lesson 2How Mentoring Works
Types of MentoringMentoring FunctionsProgram CharacteristicsA Formal Mentoring Program in a NutshellPotential Pitfalls
Implementing Mentoring Programs Training Course -Lesson 3Mentoring in the workplace
Perceptions of LearnersDeveloping Strong Mentor RelationshipsRole of the Facilitator in the RelationshipFactors that Influence the Decline of the RelationshipBehaviours that Help the Relationship to Mature
Implementing Mentoring Programs Training Course -Lesson 4Mentoring in the workplace
Perceptions of LearnersDeveloping Strong Mentor RelationshipsRole of the Facilitator in the RelationshipFactors that Influence the Decline of the Relationship
Implementing Mentoring Programs Training Course -Lesson 5Workplace Activities
OrientationMid-CycleRelationship Closure
Implementing Mentoring Programs Training Course -Lesson 6Additional Program Material
ChecklistsSample DocumentsProformasOther Tools
This training course for mentors ensures that any mentorship program is successful and rewarding by teaching thementor specific behaviours for fostering a mentoring relationship.This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,Canberra and Perth.
Mentoring Training Course Outline
Foreword:Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to thestatus quo are long gone.Today's mentors understand that they have as much to gain from building close working relationships and sharing theirexperience with others as they have to give. Whether you are entering an informal arrangement or a formal trainingprogram, learn how to make mentoring more meaningful for everyone.
Outcomes:Describe mentoring & its application in today's workplacePractice mentoring in the development of other peopleCreate, maintain & transition a mentoring relationshipMaster specific behaviours to maximise the impact of a mentoring relationshipDetermine which behaviours to stay away from in a mentoring relationshipApply mentoring to improve the workplace
Mentoring Training Course - Lesson 1What is Mentoring & Why it Matters
What Mentors doThe enabling MentorMentoring todayWhat does mentoring look like?The power of relationships in our livesMentors care beyond the workA mentor goes above and beyondPart summary
Mentoring Training Course - Lesson 2Creating a Mentoring Relationship
Stages of developmentWhere to beginThe Mentoring MatchDetermining Mentee expectationsDeveloping a partnershipGuiding principlesCreating a Mentor/Mentee AgreementTwo-Way Mentoring / Reverse MentoringPart summary
Mentoring Training Course - Lesson 3Maintaining a Mentoring Relationship
Adopting a change attitudeManaging changeCoping mechanismsMirroringValidationIt's rarely black or whiteProgressive adaptationPart summary
Mentoring Training Course - Lesson 4Navigating the Mentoring Relationship
Effective mentoring toolsShifting contextActive listeningNaming feelingsListening for motivationConstructive confrontationInformation that has positive impactGiving permissionBeing genuinely curiousPart summary
Mentoring Training Course - Lesson 5Fine Tuning & Transitioning the Mentoring Relationship
Fine Tuning and transitioningPotential pitfall one: giving criticismPotential pitfall two: giving advicePotential Pitfall three: trying to rescueTransitioning the relationshipPart summary
Mentoring Training Course - Lesson 6Conclusion
Course reviewPlanning engagement with the menteesPost course assessment if required
This succession planning training course provides participants with the framework for a carefully crafted succession plan.Succession planning training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta,Melbourne, Canberra, Adelaide and Perth.
Business Succession Planning Course Outline
Foreword:The loss of valuable leadership can cripple a company. Business succession planning is essentially preparingsuccessors to take on vital leadership roles when the need arises.Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in acorporation, business succession planning is essential to the long-term survival of a company. This course will teach youthe difference between succession planning and mere replacement planning and how to prepare people to take on theresponsibilities of leadership so that the company thrives in the transition.
Outcomes:In this course participants will:
Learn the importance of succession planningUnderstand the process of succession planningRecognise the importance of mentoring as a component of your planLearn to set goals using a SWOT analysisDraft a plan, assign responsibilities and establish monitoring systemsUnderstand the importance of change managementLearn to anticipate obstaclesKnow how to re-evaluate goals and focus on progressRecognise when success has been achieved
Business Succession Planning Training Course - Lesson1Succession Planning Vs. Replacement Planning
What is Business Succession Planning?What is Replacement Planning?Differences between Succession and ReplacementDeciding what you need
Business Succession Planning Training Course - Lesson 2Preparing for the Planning Process
Should you establish a committee?How to gather operational data
Business Succession Planning Training Course - Lesson3Initiating Process
Develop a Mission StatementDevelop a Vision StatementChoosing to be a mentor
Business Succession Planning Training Course - Lesson 4The SWOT Analysis
Identifying StrengthsIdentifying WeaknessesIdentifying OpportunitiesIdentifying Threats
Business Succession Planning Training Course - Lesson5Developing the Succession Plan
Prioritize what the succession plan will addressSet goals and objectivesDevelop a strategy for achieving goalsDraft the plan
Business Succession Planning Training Course - Lesson 6Executing the Plan
Assign responsibility and authorityEstablish a monitoring systemIdentifying pathsChoosing your final approach
Business Succession Planning Training Course - Lesson7Gaining Support
Gathering dataAddressing concerns and issuesEvaluating and adapting
Business Succession Planning Training Course - Lesson 8Managing the Change
Developing a change management planDeveloping a communication planImplementing the plansProviding constructive criticismEncouraging growth and development
Business Succession Planning Training Course - Lesson9Overcoming Roadblocks
Common obstaclesRe-Evaluating goalsFocusing on progress
Business Succession Planning Training Course - Lesson10Reaching the End
How to know when you’ve achieved successTransitioningWrapping it all up
As more and more generations remain in the workforce for longer periods of time, it becomes necessary fororganisations to embrace and adapt to generational differences.This Generation Gap course from pdtraining, teaches organisations how to increase harmony, what the differences ingenerations are, how to resolve conflict and much more.This engaging course is available now throughout Australia including, Brisbane, Sydney, Melbourne, Adelaide, Canberraand Perth.
Leveraging the Generation Gap Course Outline
Foreword:The workplace can present challenges to management in terms of handling the different generations present. As olderworkers delay retiring and younger workers are entering the workforce, the work environment has become a patchworkof varying perspectives and experiences, all valuable to say the least.While having various cultures in one workplace can present communication problems and conflicts, the benefits of such avariety in the workplace outweigh it. Both the young and older worker have many ideas to offer, which can help theorganization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become abetter manager or co-worker.This 'Generations Gap Training Course' will help you understand the various generations present at work and understandwhat motivates each of them and how to work together.
Outcomes:Learn the history behind generation gapsLearn about the different generations (traditionalists, baby boomers, Generation Xers & Generation Yers)Understand the differences between each generationFind common ground among the different generationsMaster conflict management between generationsLeverage the strengths of each generation in the workplace
Leveraging the Generation Gap Training Course - Lesson1Context
What Generations Exist In The WorkplaceWhat Defines A GenerationWhat This Means In Our Workplace
Leveraging the Generation Gap Training Course - Lesson 2Traditionalist
Their BackgroundTheir CharactersTheir Working Style
Leveraging the Generation Gap Training Course - Lesson3Baby Boomers
Their BackgroundTheir CharactersTheir Working Style
Leveraging the Generation Gap Training Course - Lesson 4Generation X's
Their BackgroundTheir CharactersTheir Working Style
Leveraging the Generation Gap Training Course - Lesson5Generation Y's (millennial)
Their BackgroundTheir CharactersTheir Working Style
Leveraging the Generation Gap Training Course - Lesson 6Background
AttitudeWorking StyleLife Experience
Leveraging the Generation Gap Training Course - Lesson7Finding Common Ground
Adopting A Communication StyleCreating An Affinity GroupSharing Knowledge
Leveraging the Generation Gap Training Course - Lesson 8Conflict Management (1)
Younger Bosses Managing Older WorkersAvoid Turnovers With A Retention PlanBreaking Down The Stereotypes
Leveraging the Generation Gap Training Course - Lesson9Conflict Management (2)
Embrace The Hot ZoneTreat Each Other As A PeerCreate A Succession Plan
Leveraging the Generation Gap Training Course - Lesson10The Power of 4
Benefits Of Generation GapsHow To Learn From Each OtherEmbracing The Unfamiliar
Islands of information within an organisation, or information that resides within each individual employee, can be difficultto find when needed and places organisations at a distinct disadvantage with their competitors.This Knowledge Management course from pd training teaches the creation of a system that captures knowledgepurposefully for incorporating into business strategies, policies, and practices at all levels of the company.This course is available now throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide,Canberra and Perth.
Knowledge Management (KM) Course Outline
Foreword:Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategyto implement. The Internet distributes knowledge at split-second rates. Laptops, tablets and smart phones bringknowledge to our fingertips. As the old adage says, “knowledge is power.”Organisations have a wealth of knowledge accessible through the people they touch internally, like employees, andexternally, like customers. Organisations that allow knowledge to go unmanaged may be giving their competitors theupper hand in the market. The organisation that is able to capture, store, and retrieve knowledge effectively is thencapable of learning as an organisation. A learning organisation is one where employees are empowered to change anddevelop new methods, thoughts, and strategies that will advance the mission of their organisation.Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating intobusiness strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiatea knowledge management program at work. When it comes to knowledge management, any organisation is able toimplement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested,stored, and dispensed as needed.
Outcomes:Describe the concepts behind knowledge managementExamine the Do's and Don'ts of successful knowledge managementInterpret the knowledge management lifecycleIdentify the knowledge management paradigmLearn about the knowledge management modelsBuild a rationale for KM in a companyDevelop a KM implementation in a company
Knowledge Management Training Course - Lesson 1Understanding Knowledge Management
What is knowledgeWhat is knowledge managementA brief historyApplications in the workplace
Knowledge Management Training Course - Lesson 2Do's and Don’ts
Data, information, and knowledgeThe tacit mode
Knowledge Management Training Course - Lesson 3The Knowledge Management Life Cycle
Understanding episodesAcquisitionKnowledgeIntegration
Knowledge Management Training Course - Lesson 4The New Knowledge Management Paradigm
Paradigms of the pastThe new paradigmImplications and applicationsThe knowledge management end game
Knowledge Management Training Course - Lesson 5Knowledge Management Models
The Nonaka and Takeuchi Model (SECI)Wiig ModelKakabadse ModelBoisot Model
Knowledge Management Training Course - Lesson 6Building a Knowledge Management Rationale
Why rationale is necessaryBuilding a business caseFinding success storiesThe commodisation/customisation model
Knowledge Management Training Course - Lesson 7Customising Knowledge Management Definitions
Components of a knowledge managementdefinitionCustomising the componentsCreating a KMBOK
Knowledge Management Training Course - Lesson 8Implementing Knowledge Management in YourOrganisation
Gathering supportIdentifying opportunities for revenue streamsKey knowledge management techniquesA map for successThe no-budget scenario
Knowledge Management Training Course - Lesson 9Tips for Success
About the chief knowledge officerKnowledge management skill checklistThe knowledge management imperativeThe hype curveBarriers and helpers to success
Knowledge Management Training Course - Lesson 10Advance Topics
The knowledge management maturity modelAbsorptive capacityRustinessProcess model types
Measuring a Return on Investment for training dollars can be a daunting and frustrating task and if done incorrectly, ornot at all, can lead to a decreased training budget and unhappy employees.This Measuring Training ROI course from pdtraining makes it easier to not only measure the tangible benefits of training,but also the intangible, and to successfully present the results that training brings to middle and upper management,garnering more training dollars and happier employees.This high-energy, dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne,Adelaide, Canberra and Perth.
Measuring Results from Training Course Outline
Foreword:Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefitsand attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangiblebenefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.In this course, we will learn about the different ways to evaluate training progress, and how to use those results todemonstrate the results that training brings.
Outcomes:Understand Kolb's learning styles & learning cycleLearn about Kirkpatrick's levels of evaluationBecome familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets & interviewsLearn when to use each type of evaluation toolBe able to perform a needs assessmentLearn how to write learning objectives & link them to an evaluationLearn to write an evaluation planGain insight into identifying costs, benefits & ROI on trainingDevelop a business case for training
Measuring Results from Training - Training Course -Lesson 1Getting Started
Icebreaker: Find the LeaderHousekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesAction Plans and Evaluations
Measuring Results from Training - Training Course -Lesson 2Kolb’s Learning Styles
The Four-Stage ProcessAccommodatorsDivergersConvergersAssimilators
Measuring Results from Training - Training Course -Lesson 3Kirkpatrick’s Levels of Evaluation
OverviewLevel One: ReactionsLevel Two: LearningLevel Three: BehaviourLevel Four: Results
Measuring Results from Training - Training Course -Lesson 4Types of Measurement Tools
Goal SettingSelf-EvaluationsPeer EvaluationsSupervisor EvaluationsHigh-Level Evaluations
Measuring Results from Training - Training Course -Lesson 5Focusing the Training
Performing a Needs AssessmentCreating Learning ObjectivesDrilling Down Into Content
Measuring Results from Training - Training Course -Lesson 6Creating an Evaluation Plan
What Will We Evaluate?When Will the Evaluation be completed?How Will We Evaluate It?Who Will Perform the Evaluation?
Measuring Results from Training - Training Course -Lesson 7Assessing Learning before Training
Workplace ObservationObjectives AssessmentPre-Assignments and Pre-Tests
Measuring Results from Training - Training Course -Lesson 8Assessing Learning during Training
Reviewing Learning ObjectivesPerforming Hip-Pocket AssessmentsQuizzes and TestsSkill Assessments
Measuring Results from Training - Training Course -Lesson 9Assessing Learning after Training
Evaluation TimelinesLearning JournalGoal SettingAdditional Methods of Evaluation
Measuring Results from Training - Training Course -Lesson 10The Long Term View
Creating a Long Term Evaluation PlanMethods of EvaluationDocumenting Lessons Learned
Measuring Results from Training - Training Course –Lesson 11Calculating the Return on Investment (ROI)
A Basic ROI FormulaIdentifying and Measuring Tangible BenefitsIdentifying and Measuring Intangible BenefitsCalculating Total CostsMaking a Business Case
Measuring Results from Training - Training Course -Lesson 12Wrapping Up
Words from the WiseParking LotAction Plans and Evaluations
Successful managers know they have to engage their workforce. Engaged employees are emotionally andintellectually committed to the success of the organisation. They go the extra distance; are more productive; havelower stress levels; enjoy greater work satisfaction and stay longer with the organisation.Employee engagement from pdtraining teaches practical tools for managers to keep a team focused and productivewhile connecting with them on an emotional level.This engaging course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth.
Employee Engagement Course Outline
Foreword:Having an engaged workforce is critical to organisational success. A distracted workforce is less than effective.Employees who do not pay attention to their work can waste valuable time and make careless mistakes.So how do you improve employee engagement and create people who are 'connected and committed' to the business?This course will develop employee engagement as a useful skill that allows managers to connect with their employees onan emotional level and motivate them to focus on their work and how to reach their personal and company goals. Itexamines why employee engagement is important and valuable, how to foster and measure employee engagement andlink it to key organisational goals and outcomes.
Outcomes:Wake up! Disengagement is costing your company millionsIdentify the different types of attentionCreate strategies for SMART goalsImplement proactive methods to create engagementProcrastination: Eat that frog!Manage time and productivityDevelop strategies for an engaged workforceIdentify the different personality types & how they fit into a plan for employee motivation
Employee Engagement Training Course - Lesson 1Getting Started
Workshop ObjectivesPre-Assignment Review
Employee Engagement Training Course - Lesson 2Introduction to Employee Engagement
What Is Employee Engagement?Stop Thinking and Pay Attention!What Is Mushin?What is Xin Yi (Heart Minded)?
Employee Engagement Training Course - Lesson 3Types of Attention
Focused AttentionSustained AttentionSelective AttentionAlternating AttentionAttention CEOAttentional Blink
Employee Engagement Training Course - Lesson 4Strategies for Goal Setting
Listening to Your EmotionsPrioritisingRe-Gating
Employee Engagement Training Course - Lesson 5Meditation
BetaAlphaThetaDeltaGamma
Employee Engagement Training Course - Lesson 6Training Your Attention
MushinMeditationFocus ExecuteVisualisationCase Study
Employee Engagement Training Course - Lesson 7Attention Zones Model
Reactive ZoneProactive ZoneDistracted ZoneWasteful ZoneCase Study
Employee Engagement Training Course - Lesson 8SMART Goals
The Three P’sThe SMART WayPrioritisingEvaluating and Adapting
Employee Engagement Training Course - Lesson 9Keeping Yourself Focused
The One Minute RuleThe Five Minute RuleWhat to Do When You Feel Overwhelmed
Employee Engagement Training Course - Lesson 10Procrastination
Why We ProcrastinateNine Ways to Overcome ProcrastinationEat That Frog
Employee Engagement Training Course – Lesson 11Prioritising Your Time
The 80/20 RuleThe Urgent / Important MatrixBeing AssertiveCreating a Productivity JournalThe Glass Jar: Rocks, Pebbles, Sand and Water
Employee Engagement Training Course - Lesson 12Wrapping Up
Words from the Wise
Performance Management is not a companyÆs way of employing ômicro-managingö techniques that stunt theprofessional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness ofan organisation. Whether at the organisational, departmental or employee level, the goal of performance management isto make sure all business goals are being met in a satisfactory manner.This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra and Perth.
Performance Management and Appraisals Course Outline
Foreword:Performance Management is not a companyÆs way of employing ômicro-managingö techniques that stunt theprofessional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness ofan organisation. Whether at the organisational, departmental or employee level, the goal of performance management isto make sure all business goals are being met in a satisfactory manner.
Outcomes:Define performance managementExamine how performance management works & the tools used to make it workAnalyse the three phases of performance managementAssess the effectiveness of each phaseImplement effective goal setting & how to use goal setting as an integral part of performance managementPractice giving feedback on performance managementInterpret Kolb's Learning Cycle & discuss how to engage adults differently based on their position in the LearningCycleGain insight into the impact of effective motivation in the workplaceDevelop a performance journal & a performance plan
Performance Management and Appraisals Training Course- Lesson 1Getting Started
Workshop Objectives
Performance Management and Appraisals Training Course- Lesson 2The Basics (I)
What is Performance Management?How Does Performance Management Work?ToolsCase Study
Performance Management and Appraisals Training Course- Lesson 3The Basics (II)
Three Phase ProcessAssessmentsPerformance ReviewsCase Study
Performance Management and Appraisals Training Course- Lesson 4Goal Setting
SMART Goal SettingSpecific GoalsMeasurable GoalsAttainable GoalsRealistic GoalsTimely GoalsMonitoring ResultsCase Study
Performance Management and Appraisals Training Course- Lesson 5Establishing Performance Goals
Strategic PlanningJob AnalysisSetting GoalsMotivationCase Study
Performance Management and Appraisals Training Course- Lesson 6360 Degree Feedback
What is 360 Degree Feedback?Vs. Traditional Performance ReviewsThe ComponentsCase Study
Performance Management and Appraisals Training Course- Lesson 7Competency Assessments
Competency Assessment DefinedImplementationFinal DestinationCase Study
Performance Management and Appraisals Training Course- Lesson 8Kolb's Learning Cycle
ExperienceObservationConceptualisationExperimentationCase Study
Performance Management and Appraisals Training Course- Lesson 9Motivation
Key FactorsThe Motivation OrganisationIdentifying Personal MotivatorsEvaluating and AdaptingCase Study
Performance Management and Appraisals Training Course- Lesson 10The Performance Journal
Record Goals and AccomplishmentsLinking with Your Employees or ManagersImplementing a Performance CoachKeeping TrackCase Study
Performance Management and Appraisals Training Course- Lesson 11Creating a Performance Plan
GoalsDesired ResultsPrioritisationMeasureEvaluationCase Study
Performance Management and Appraisals Training Course- Lesson 12Wrapping Up
Words from the WiseYour Notebook
Employees are a vital part in determining the success of a business.Finding the best employees for each position requires strong recruitment strategies because top talent is hard to find.This Recruitment and Selection course from pdtraining will help find the most qualified candidates, ensuring a successfuland smoother running business.These engaging, practical training courses are delivered throughout Australia, including Brisbane, Sydney, Parramatta,Melbourne, Adelaide, Canberra and Perth.
Recruitment and Selection Training Course Course Outline
Foreword:Your employees are a vital part of determining the success of your business. Finding the best employees for eachposition requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill thepositions that you have open. Recruiting the most qualified candidates will ensure that your employees keep yourcompany running smoothly.
Outcomes:Master the recruitment processRecognise the G.R.O.W. model & how to set goalsLearn how to prepare for the interview & question processIdentify & avoid bias when making an offerDiscover new ways of retaining talent & measuring growth
Recruitment and Selection Training Course - Lesson 1Getting Started
Workshop Objectives
Recruitment and Selection Training Course - Lesson 2Introduction to Recruitment
What is Recruitment?Challenges and TrendsSourcing CandidatesRequirementsCase Study
Recruitment and Selection Training Course - Lesson 3The Selection Process
Job Analysis and DescriptionsThe ApproachThe Recruitment InterviewTestingCase Study
Recruitment and Selection Training Course - Lesson 4Goal Setting
Using the G.R.O.W. ModelIdentifying Goal AreasSetting SMART GoalsUsing a Productivity JournalCase Study
Recruitment and Selection Training Course - Lesson 5The Interview
Phone InterviewsTraditional InterviewsSituational InterviewsStress InterviewsCase Study
Recruitment and Selection Training Course - Lesson 6Types of Interview Questions
Direct QuestionsNon-Direct QuestionsHypothetical or Situational QuestionsBehavioural Descriptive QuestionsCase Study
Recruitment and Selection Training Course - Lesson 7Avoiding Bias in Your Selection
Expectancy EffectPrimacy EffectObtaining Bias InformationStereotypingCase Study
Recruitment and Selection Training Course - Lesson 8The Background Check
PreparationData CollectionIllegal QuestionsBeing Thorough without Being PushyCase Study
Recruitment and Selection Training Course - Lesson 9Making Your Offer
Outlining the OfferNegotiation TechniquesDealing with Difficult IssuesSealing the DealCase Study
Recruitment and Selection Training Course - Lesson 10Orientation and Retention
Getting off on the Right TrackYour Orientation ProgramThe ChecklistFollowing UpCase Study
Recruitment and Selection Training Course - Lesson 11Measuring the Results
Cost BreakdownEmployee QualityRecruiter EffectivenessFine TuningCase Study
Recruitment and Selection Training Course - Lesson 12Wrapping Up
Word from the Wise
Onboarding is the process of helping new employees adjust to social and performance aspects of their new jobs quicklyand smoothly. It helps new employees adjust to their jobs by establishing better relationships to increase satisfaction;clarifying expectations and objectives to improve performance, as well as providing support to help reduce unwantedturnover.Used in conjunction with Human Resource Management best practices, effective onbarding will result in a faster jobreadiness, improved communication and a more productive and engaged workforce.This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne,Adelaide, Canberra and Perth.
Employee Onboarding Course Outline
Foreword:Research and conventional wisdom both suggest that employees get about 90 days to prove themselves in a new job.Every organisation has its own version of the complex process new employees go through to learn skills, knowledge,attitudes and behaviours required to function effectively. The bottom line is, the faster the new employees feel welcomeand prepared for their jobs, the faster they will be able to successfully contribute to the firm’s strategic and operationalplans.
Outcomes:Define onboardingKnow the benefits & purpose of onboardingPrepare for a successful onboarding programIdentify ways to engage & follow up with employeesSet operational expectationsDiscover the importance of resiliency & flexibility
Employee Onboarding Training Course - Lesson 1Getting Started
Workshop Objectives
Employee Onboarding Training Course - Lesson 2Purpose of Onboarding
Start-up CostAnxietyEmployee TurnoverRealistic ExpectationsCase Study
Employee Onboarding Training Course - Lesson 3Introduction
What is Onboarding?The Importance of OnboardingMaking Employees Feel WelcomeFirst Day ChecklistCase Study
Employee Onboarding Training Course - Lesson 4Onboarding Preparation
ProfessionalismClarityDesignating a MentorTrainingCase Study
Employee Onboarding Training Course - Lesson 5Onboarding Checklist
Pre-ArrivalArrivalFirst WeekFirst MonthCase Study
Employee Onboarding Training Course - Lesson 6Creating an Engaging Program
Getting Off on the Right TrackRole of Human ResourcesRole of ManagersCharacteristicsCase Study
Employee Onboarding Training Course - Lesson 7Following Up with New Employees
Initial Check InFollowing UpSetting SchedulesMentor's ResponsibilityCase Study
Employee Onboarding Training Course - Lesson 8Setting Expectations
Defining RequirementsIdentifying Opportunities for Improvement and GrowthSetting Verbal ExpectationsPutting It in WritingCase Study
Employee Onboarding Training Course - Lesson 9Resiliency and Flexibility
What is Resiliency?Why Is It Important?Five StepsWhat is Flexibility?Why Is It Important?Five StepsCase Study
Employee Onboarding Training Course - Lesson 10Assigning Work
General PrinciplesThe Dictatorial ApproachThe Apple Picking ApproachThe Collaborative ApproachCase Study
Employee Onboarding Training Course - Lesson 11Providing Feedback
Characteristics of Good FeedbackFeedback Delivery ToolsInformal FeedbackFormal FeedbackCase Study
Employee Onboarding Training Course - Lesson 12Wrapping Up
Words from the Wise
This course introduces the power of the popular Microsoft Access 2010. We'll introduce the concept of relationships,tables & joins, and how that opens up a world of possibilities with data.This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,Canberra and Perth.
Access 2010 Introduction Course Outline
Foreword:This Access 2010 Introduction training course running in Sydney, Brisbane, Adelaide, Canberra, Melbourne and Perth, israted 5.0/5.0 in overall quality by ProCert Labs, covers the basic functions and features of Access 2010.After an introduction to database concepts and the Access environment and Help systems, participants will learn how todesign and create databases. Then they will work with tables, fields, and records; sort and filter data; and set fieldproperties and data entry rules. Participants will then learn to create queries, forms, and reports.This course will help participants prepare for the Microsoft Office Specialist exam for Access 2010 (exam 77-885). Forcomprehensive certification training, participants should complete the Introduction, Intermediate, and Advanced coursesfor Access 2010.
Outcomes:Identify database componentsStart and examine AccessOpen a databaseExamine the database window, including using HelpPlan and create a databaseExamine a table in Datasheet & Design viewsAdd a field to a table and set the primary keySort & filter recordsSet field propertiesCreate queries using the Query Wizard & Design viewSort & filter query resultsUse comparison operators & calculations in queriesCreate & modify formsCreate reportsGroup & summarise data in a reportPrint a report
Access 2010 Introduction Training Course - Lesson 1Getting Started
Database conceptsExploring the Access environmentGetting help
Access 2010 Introduction Training Course - Lesson 2Databases and tables
Planning and designing databasesExploring tablesCreating tables
Access 2010 Introduction Training Course - Lesson 3Fields and records
Changing the design of a tableFinding and editing recordsOrganising records
Access 2010 Introduction Training Course - Lesson 4Data entry rules
Setting field propertiesWorking with input masksSetting validation rules
Access 2010 Introduction Training Course - Lesson 5Basic queries
Creating and using queriesModifying query results and queriesPerforming operations in queries
Access 2010 Introduction Training Course - Lesson 6Using forms
Creating formsUsing Design viewSorting and filtering records
Access 2010 Introduction Training Course - Lesson 7Working with reports
Creating reportsModifying and printing reports
The business ethics training course will teach participants a clear understanding of what business ethics is, whileproviding them with enough knowledge and practical tools to implement an ethics program at their workplace. This engaging business ethics training course is available now in Brisbane, Sydney, Parramatta, Melbourne, Adelaide,Canberra and Perth.
Business Ethics Training Course Course Outline
Foreword:Every day key decisions are made about how resources are are used and consumed in the enterprise. The ethicalimperative is to ensure that resources are used in the most appropriate way within the context of the organisation and thebroader context of the organisation in the community.Ethics should maintain a positive effect on the employees surroundings, creating an atmosphere of decision making thatfosters help and not harm. This course will pose a series of questions that will form the basis of a practical ethicalframework.
Outcomes:In this course participants will:
Understand what 'business ethics' isLearn how to make ethical decisionsReceive practical tools to implement ethics in the workplaceUnderstand employee rights to enable and create privacy, harassment & technology policiesUnderstand your business & social responsibilitiesLearn how to balance personal and organisation ethicsLearn when to "blow the whistle"Be able to identify unethical behaviours
Business Ethics Training Course - Lesson 1Getting Started
Workshop ObjectivesAction Plans and Evaluation FormsModule Two: What is Ethics?What Is Business Ethics?10 Benefits of Managing EthicsCase Study
Business Ethics Training Course - Lesson 2Implementing Ethics in the Workplace
BenefitsGuidelines for Managing Ethics in the WorkplaceRoles and Responsibilities
Business Ethics Training Course - Lesson 3Employer/Employee Rights
Privacy PoliciesHarassment IssuesTechnology
Business Ethics Training Course - Lesson 4Business & Social Responsibilities
Identifying Types of ResponsibilitiesCase StudyHandling Conflicting Social and Business ResponsibilitiesCase Study
Business Ethics Training Course - Lesson 5Ethical Decisions
The BasicsBalancing Personal and Organisational EthicsCommon DilemmasMaking Ethical DecisionsOvercoming Obstacles
Business Ethics Training Course - Lesson 6Whistle Blowing
Criteria and RiskThe ProcessWhen You Should “Blow the Whistle”
Business Ethics Training Course - Lesson 7Managerial Ethics
Ethical ManagementIdentifying the CharacteristicsEnsuring Ethical Behaviour
Business Ethics Training Course - Lesson 8Unethical Behaviour
Recognise & IdentifyPreventingAddressingInterventions
Business Ethics Training Course - Lesson 9Ethics in Business (I)
Organisation BasicsAddressing the NeedsEthical Principles
Business Ethics Training Course - Lesson 10Ethics in Business (II)
Ethical SafeguardsDeveloping a Code of EthicsPerforming an Internal Ethics AuditUpholding the Ethics Program
Providing constructive feedback helps to manage human resources and improve performance. It reduces/eliminateserrors that negatively impact an organisation. This training course in giving constructive feedback provides participantswith valuable knowledge and skills to help them easily and productively provide constructive feedback.This highly valuable and effective training course is now available throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth.
Giving Constructive Feedback Training Course Outline
Foreword:This Giving Constructive Feedback Training Course helps participants develop skills in providing structured feedback foreffective and lasting improvements. During this training course, participants receive training in using communicationstrategies, providing feedback in real situations, applying a framework for formal and informal feedback, and more.The extensive course helps develop essential skills in delivering constructive feedback that positively impacts anindividual and the company.
Outcomes:After completing this course, participants will have learned to:
Explain why feedback is essentialUse non-verbal messagesInterpret the speech and actions of peopleApply a framework for providing formal or informal feedbackUse descriptive language in delivering feedbackDescribe six characteristics of effective feedbackProbe effectivelyStay neutral and rationalBe descriptive for easy understandingListen, accept and changeProvide feedback in real situationsUnderstand feedback definitions and terminologySpeak clearlyUse communication strategiesUnderstand the characteristics of effective feedbackReceive feedback graciouslyTest the waters through role playing
Giving Constructive Feedback Training Course - Lesson 1Getting Started
IcebreakerPre-Assignment ReviewWorkshop Objectives
Giving Constructive Feedback Training Course - Lesson 5Characteristics of Effective Feedback
Six CharacteristicsFormal Feedback FrameworkInformal Feedback FrameworkState Your Case
Giving Constructive Feedback Training Course - Lesson 2Definitions
Food for ThoughtWhen Feedback is Needed
Giving Constructive Feedback Training Course - Lesson 6Receiving Feedback Graciously
Receiving Feedback Graciously
Giving Constructive Feedback Training Course - Lesson 3Speaking Clearly
Being DescriptiveStaying Neutral
Giving Constructive Feedback Training Course - Lesson 7Testing the Waters
Scenario OneScenario TwoScenario Three
Giving Constructive Feedback Training Course - Lesson 4Communication Strategies
Basic SkillsProbingNon-Verbal MessagesInterpretation Exercise
Giving Constructive Feedback Training Course - Lesson 8Wrapping Up
Words from the Wise
Actively seeking out qualified candidates is the best way to ensure that you find talent. Effective recruitment is essentialto improve the quality of the workforce and cut costs on frequent hires. Effective Recruitment: Behavioural InterviewTechniques Training Course is a short and to-the-point course that helps participants to use tools and techniques torecruit successfully every time.This training course is designed for both new and experienced recruiters and HR generalists. Find a course near youthroughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.
Behavioural Interview Techniques Training Course Course Outline
Foreword:Hiring new staff is an expensive and resource-intensive exercise. So hiring the right employee that has the right attitude,skills and cultural fit is essential. During this training course in Effective Recruitment: Behavioural Interview Techniques,participants develop better preparation techniques, learn interview strategies and develop better ways of selecting talentthat will have longer tenure.
Outcomes:After completing this course, participants will:
Learn about current trends in recruitment and selectionGain some tips on sourcing great candidatesRecognise pros and cons of different types of interviewsIdentify, categorise and plan the strategic use of different styles of questioningLearn some techniques to avoid biasDevelop strategies for measuring effectiveness, results and continuous improvement
Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 1Getting Started
IcebreakerPre-Assignment ReviewWorkshop Objectives
Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 4Types of Interview Questions
Direct QuestionsNon-Direct QuestionsHypothetical or Situational QuestionsBehavioural Descriptive QuestionsCase Study
Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 2Introduction to Recruitment
What is Recruitment?Challenges and TrendsSourcing CandidatesRequirementsCase Study
Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 5Avoiding Bias in Your Selection
Expectancy EffectPrimacy EffectObtaining Bias InformationStereotypingCase Study
Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 3The Interview
Phone InterviewsTraditional InterviewsSituational InterviewsStress InterviewsCase Study
Effective Recruitment:Behavioural Interview Techniques Training Course -Lesson 6Measuring the Results
Cost BreakdownEmployee QualityRecruiter EffectivenessFine TuningCase Study
Successful companies hire the right person for the right job. They use specific hiring strategies to help them identify andrecruit the right person. This comprehensive training course in hiring strategies helps participants to develop and use thecorrect hiring strategy to maximise productivity and reduce costs.This dynamic and practical training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth,Adelaide, Canberra and Parramatta.
Hiring Strategies Training Course Outline
Foreword:Hiring and training employees is expensive if organisations frequently hire employees unsuitable for their jobs. Duringthis training course in hiring strategies, participants learn to develop the skills, attitude, and understanding to hire the rightpeople for the right job.This Hiring Strategies Training Course includes skill development in developing a hiring strategy, steps and techniques touse in an interview, finding potential candidates for a position, and welcoming new hires.
Outcomes:Development of the right hiring strategies saves an organisation time and money when frequently recruiting. This trainingcourse helps organisations to develop skills and understanding in developing excellent hiring strategies.After completing this course, participants will have learned to:
Know the positionAnalyse a jobAnalyse a taskDevelop a suitable hiring strategyIdentify top performersBe preparedMark salary rangeAdvertise where it mattersDevelop corporate citizenshipConsider competitionConsider cover letters appropriatelyGrade resumesConduct an Internet searchUse a panelInterview more than onceUnderstand the selection process
Hiring Strategies Training Course - Lesson 1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
Hiring Strategies Training Course - Lesson 7The Interview (II)
Tell Me About My CompanyDistractionsInterview More Than OnceWrap UpCase Study
Hiring Strategies Training Course - Lesson 2Defining and Knowing the Position
Know the PositionNeeds AnalysisJob AnalysisTask AnalysisCase Study
Hiring Strategies Training Course - Lesson 8Selection Process (I)
TestingLook for Passion and EnthusiasmBackground ChecksTrust Your InstinctsCase Study
Hiring Strategies Training Course - Lesson 3Hiring Strategy
Company InformationSalary RangeTop PerformersBe PreparedCase Study
Hiring Strategies Training Course - Lesson 9Selection Process (II)
Education Level VsExperienceHave a ConsensusKeep Non-Hires on FileChecking ReferencesCase Study
Hiring Strategies Training Course - Lesson 4Lure in Great Candidates
Advertise Where Candidates VisitDevelop Corporate CitizenshipTreat Your Candidates WellLook at the CompetitionCase Study
Hiring Strategies Training Course - Lesson 10Making an Offer
Do it QuicklyEmployment DetailsNotify Rejected CandidatesBe CreativeCase Study
Hiring Strategies Training Course - Lesson 5Filtering Applicants to Interview
Put Lots of Weight on Cover LettersGrading ResumesInternet SearchInitial Phone InterviewCase Study
Hiring Strategies Training Course - Lesson 11Onboarding
Training and OrientationMentoring30-60-90 Day ReviewsMake Them Feel WelcomeCase Study
Hiring Strategies Training Course - Lesson 6The Interview (I)
Introduce EveryoneUse a PanelMatch the Interview to the JobTypes of QuestionsCase Study
Hiring Strategies Training Course - Lesson 12Wrapping Up
Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations
Searching for a job can be difficult if the right methods are not used for the search. This comprehensive training course helps you to developan accurate plan and implement it correctly to identify the right job for you and get it.This dynamic and practical training course is now available Australia wide including Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perthand Parramatta.
Job Search, Application and Interview Skills Course Outline
Foreword:Job Search Skills Training Course provides participants with the knowledge and the skills to find the right job and to succeed in getting it.During the course, participants learn to define their objectives and goals, use SMART goals, develop a plan of action, design an effectiveresume, create an attractive cover letter, and more. The training course also equips you with the skills to handle and succeed at interviews.
Outcomes:After completing this program, you will have the necessary knowledge and skills to search for the perfect job for you.After completing this course, participants will have learned to:
Assess their skillsBuild a resource systemSet SMART goalsUnderstand basic resume formatsCreate an attractive packageUnderstand brandingAdd extra touchesCreate and customize a templateCreate a portfolioUse networking skillsUnderstand the importance of organizingLook at the hidden job marketUse networking to find the right jobsUnderstand the various types of interviewsDevelop skills to give perfect interviews
Job Search, Application and Interview Skills - Lesson 1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
Job Search, Application and Interview Skills - Lesson 7Networking Skills
What is Networking?Getting a Conversation StartedBut I'm So Nervous!Wrapping Up and Moving On
Job Search, Application and Interview Skills - Lesson 2Ready, Set, Go!
Indentifying Your Values and PurposeAssessing Your SkillsSetting SMART GoalsBuilding a Resource Systema 30-Day Plan
Job Search, Application and Interview Skills - Lesson 8Skills for Success
Being OrganizedBecoming a Punctual PersonI Can Do This!Important Etiquette Points
Job Search, Application and Interview Skills - Lesson 3Building Your Resume
Basic Resume FormatsDealing with Awkward PointsChecklist for Success
Job Search, Application and Interview Skills - Lesson 9Where to Look?
The Obvious PlacesThe Hidden Job MarketAbout Cold CallingThe Power of Networking
Job Search, Application and Interview Skills - Lesson 4Polishing Your Resume
Creating an Attractive PackageAbout BrandingSome Extra TouchesChecklist for Success
Job Search, Application and Interview Skills - Lesson 10Understanding the Interview
Types of InterviewsWhat to ExpectAbout Behavioral QuestionsAbout Knowledge Questions
Job Search, Application and Interview Skills - Lesson 5Writing a Cover Letter
Types of Cover LettersCreating a TemplateCustomising the TemplateChecklist for Success
Job Search, Application and Interview Skills - Lesson 11Interview Skills
Dressing for SuccessAnswering QuestionsAsking QuestionsFollowing Up
Job Search, Application and Interview Skills - Lesson 6Creating a Portfolio
When Do I Need a Portfolio?Types of PortfoliosEssential ElementsChecklist for Success
Job Search, Application and Interview Skills - Lesson 12Wrapping Up
Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations
Providing criticism, even when positive, is one of the most challenging tasks. This training course in deliveringconstructive criticism provides participants with valuable knowledge and skills to help them easily and productivelyprovide criticism.This dynamic and practical training course is now available throughout Australia, including Brisbane, Sydney, Melbourne,Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Delivering Constructive Criticism Training Course Outline
Foreword:Constructive Criticism must be provided correctly to maximise its impact and benefits. During this training course indelivering constructive criticism, participants receive training in choosing the right place, time and occasion for givingcriticism, setting goals, prepare and plan a healthy criticism, and understanding the role of emotions and reactions indelivering constructive criticism.
Outcomes:Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviours andconflicts that negatively impact an organisation. When an employee commits an action that requires feedback or criticismit needs to be handled appropriately and skillfully.This extensive training course helps participants develop essential skills in delivering constructive criticism that positivelyimpacts an individual and the company.After completing this course, participants will have learned to:
Determine the right place to give feedbackConsider informal feedbackGather facts on the issueCreate an action planPractice toneControl and create an impactCriticise in private, praise in publicCreate a safe environment for providing criticismMonitor body languageDevelop understanding and active listeningBe collaborativeSet goalsCheck emotions and outburstsDiffuse negative emotions including angerUnderstand what not to doMeasure results
Delivering Constructive Criticism Training Course - Lesson1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
Delivering Constructive Criticism Training Course - Lesson7Setting Goals
SMART GoalsThe Three P'sAsk for Their InputBe as Specific as PossibleCase Study
Delivering Constructive Criticism Training Course - Lesson2When Should Feedback Occur?
Repeated Events or BehaviourBreaches in Company PolicyWhen Informal Feedback Has Not WorkedImmediately After the OccurrenceCase Study
Delivering Constructive Criticism Training Course - Lesson8Diffusing Anger or Negative Emotions
Choose the Correct WordsStay on TopicEmpathiseTry to Avoid 'You Messages'Case Study
Delivering Constructive Criticism Training Course - Lesson3Preparing and Planning
Gather Facts on the IssuePractice Your ToneCreate an Action PlanKeep Written RecordsCase Study
Delivering Constructive Criticism Training Course - Lesson9What Not to Do
Attacking or BlamingNot Giving Them a Chance to SpeakTalking DownBecoming EmotionalCase Study
Delivering Constructive Criticism Training Course - Lesson4Choosing a Time and Place
Check the Ego at the DoorCriticise in Private, Praise in PublicIt Has to Be Face to FaceCreate a Safe AtmosphereCase Study
Delivering Constructive Criticism Training Course - Lesson10After the Session (I)
Set a Follow-Up MeetingMake Yourself AvailableBe Very Specific with the InstructionsProvide Support and ResourcesCase Study
Delivering Constructive Criticism Training Course - Lesson5During the Session (I)
The Feedback SandwichMonitor Body LanguageCheck for UnderstandingPractice Active ListeningCase Study
Delivering Constructive Criticism Training Course - Lesson11After the Session (II)
Focus on the FutureMeasuring ResultsWas the Action Plan Followed?If Improvement is Not Seen, Then What?Case Study
Delivering Constructive Criticism Training Course - Lesson6During the Session (II)
Set GoalsBe CollaborativeAsk for a Self-AssessmentAlways Keep Emotions in CheckCase Study
Delivering Constructive Criticism Training Course - Lesson12Wrapping Up
Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations