When you are working at your best, you are like what?
Please draw your answer to this question on a sticky label and write your name alongside it
What would you like to have happen in this workshop?
Judy Rees and Matthew DodwellMay 2009
Judy Rees
• Co-author of Clean Language (Amazon category Number 1 best seller)
• Trainer, facilitator, coach, journalist • Director of Clean Change Company• Former senior manager at Teletext as it
developed web, digital TV, mobile services• MA in Media Technology Management
Matthew Dodwell
• Facilitator and coach using Clean Language and ‘Conscious Embodiment’
• 20 years of working in IT within development and project management
• Technical project manager at O2 implementing E-top-up systems
• Working with Clean Change Company for 2 ½ years
Less is More: Speed Clean
• When you are working at your best, you are like what? (starter question only)
• What kind of X is that X?• Is there anything else about X?
• Use only these questions and the client’s words• Ask several times, in any order• Ask about things they seem to like and enjoy• Have fun!
The power of your attention
As person A talks about something which is important to them, person B:
1. Listens exquisitely2. Is distracted3. Listens exquisitely again
Chimes will mark shifts between these kinds of listening
Questioning for clarity
Some basic Clean Language questions:• What kind of X is that X?• Is there anything else about X?• Where/whereabouts is X?• Is there a relationship between X and Y?• And that’s X like what?
Questioning for motivation
For this activity, you will need two problems which can be stated in a short sentence.
For example:• My desk is untidy and I can’t find anything• I feel unfit and ought to get more exercise
• Activity based on Motivation in a Moment by Marian Way, Wendy Sullivan and Phil Swallow
Questioning for motivationPerson A states one of their problems.Person B responds by giving their very best
advice, beginning with:• If I were you I’d…• What you should do is…
Person A notices what happens to their thinking
Questioning for motivationPerson A states one of their problems.Person B responds by asking:• What would you like to have happen?• What needs to happen for that to happen?• And can that happen?
Person A notices what happens to their thinking
When the reorganisation has settled down and everything is working as you would like, your
projects will be like what?
Clean Language questions• What kind of X is that X?• Is there anything else about X?• Where/whereabouts is X?• Is there a relationship between X and Y?• And that’s X like what?• What would you like to have happen?• What needs to happen for X?• And can X (happen)?• What happens next/just before?
How else can we help you?
• We train, mentor and support IT staff• We work with you to deliver results:
– Influential language (spoken and written)– Presentation skills– Requirements elicitation– Management and leadership skills– Coaching skills
• Initial training can be followed by ongoing coaching and mentoring
Advanced communication skills
This two-day course will equip you to:• Ensure your communication gets results• Deal more effectively with difficult people• Increase customer satisfaction• Negotiate effectively for win-win outcomes• Improve trust and rapport within the team
and beyond it• Develop performance and job satisfaction
So that…
• Key business communication issues can be resolved
• Reduced chance of time-consuming and costly confusion and misunderstandings
• Stakeholders feel listened to & understood• Teams feel well-led and confident• Increased probability of delivering on time,
on budget, and exceeding expectations
Find out more
• Online at www.cleanchange.co.uk• Email [email protected] or
[email protected] • Call +44 (0)20 8400 4832• Write to 18 Byfield Road, Isleworth,
Middlesex TW7 7AF• Clean Language: Revealing Metaphors
and Opening Minds, by Wendy Sullivan and Judy Rees, available on Amazon
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