City Delivery Overview
OPERATIONS PROGRAMS SUPPORT
City Delivery Overview
City Delivery Programs
CDPOM (City Delivery Pivoting Opportunity Model)
CDV (City Delivery Variance)
DOIS (Delivery Operations Information System)
MSP (Managed Service Points)
COR (Carrier Optimal Routing)
Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment
City Delivery Overview
CDPOMCity Delivery Pivoting Office Model
CDVCity Delivery Variance
Sherri Cole, NashvilleBob Deluca, Nashville
City Delivery Overview
City Delivery Overview
CDPOM - What does it provide?
Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment
Provides Future Weekly Projected # Routes
Uses SPLY Volume Trends as a Base Line Applies % of Anticipated Volume Declines to the SPLY Volumes Provides Anticipated Savings in Equivalent Routes
Provides Historical Performance Compares Earned Workload Vs Actual Workload Compares Savings Opportunity & Savings Achieved Provides a % of Performance Achieved
Provides Performance Trends in Graph Form Volume Graphs Actual and Earned Workload Graphs Overtime / Sick Leave / LWOP Graphs
City Delivery Overview
Provides Updates on
Week Available & Data Sources
Select Week or Select Range of
Weeks
Mouseovers will Provide Helpful
Information
City Delivery Overview
Mouseovers appear while floating over
each field
City Delivery Overview
Everything in CDPOM is in Equivalent Routes
What is an Equivalent Route?
Total Weekly Hours ÷ 8 Hours ÷ Day in the Workweek
DOIS Base Equivalent Rtes Example:
Unit has 24 Full Routes & 1 Auxiliary Rte (4 Hrs) or 24.5 Equivalent Routes
City Delivery Overview
-O
pp
ortu
nity
=
Base
Earn
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City Delivery Overview
-P
erform
ance
=
Base
Actu
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City Delivery Overview
÷
% A
chieved=
Op
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Perfo
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GOAL IS 100%
City Delivery Overview
Select Different Criteria for Graphs
ProjectedHistorical
City Delivery Overview
CDV - What does it provide?
Provides Earned Performance Vs Actual Performance
Provides Earned Workload in Route Equivalents Provides Unit Ranking Based on Earned Vs Actual Performance Goal is to Less than Zero (Negative # of Equivalent Routes)
CDV Definitions/Data Sources FTER (Full Time Equivalent Routes) Work Hours ÷ 8 Hours ÷ # Days in the Week eFlash DOIS Base Information WebCOINs
City Delivery Overview
Select Area, District, Delivery
Unit
Select Canned Reports
or Ad Hoc for Manually
Selecting Weeks
City Delivery OverviewR
anked
by
Click on Column Header to Sort Ascending or Descending
City Delivery Overview
Opportunity Is the Difference Between Earned and Actual FTER
(Full Time Equivalent Routes)
The Goal is to be Less than Zero
City Delivery Overview
2 Routes Over Earne
d Office
¼ Route
s Under Earne
d Street
1¾ Total Routes Over Earne
dOr
16 Hrs/DayOr
2 Hrs/DayOr
14 Hrs/Day
City Delivery Overview
INDIVIDUAL UNIT INFORMATION
Click on the “?” for Formulas
City Delivery Overview
CDV FORMULAS – Print Out
City Delivery Overview
DOIS – Critical Items
Maintain Data Integrity
Volume inputs should be accurate & closely monitored Clock Rings from TACS should be accurate & closely monitored Upkeep of Base Information Maintenance
Utilize the Available Report to Monitor Performance Monitor Daily Performance Reports for Variances Monitor MSP Daily Performance Reports for Variances Unit Managers Monitor Unit Feedback for Supervisor Quality Usage
Maintain Annual/Periodic Required Maintenance Conduct Annual 3999s on Every Route Create Annual Pivot Plans After New 3999s Create New Pivot Plans After Changes to Route Base Data
City Delivery Overview
DOIS –Maintain Data Integrity
Volume
Volume Input into DOIS directly feeds to eFlash Volume Input provides Projected Office Time Projections are critical to monitoring performance
Clock Rings Clock Rings will become Route Historical Data Historical Data will be used to conduct future minor adjustments Clock Rings are critical to monitoring performance
Maintaining Base Information Maintenance Ensure Route Base Schedule is accurate Route Base Schedule Impacts Workload Status & MSP Reports Ensure Pivot Plans are up to date Pivot Plans impact projected workload & MSP Reports
City Delivery Overview
DOIS – Utilize DOIS Reports
DOIS Critical Daily Reports
Workload Status Report
Clockring Discrepancy Report
Rte/Daily Carrier Performance
MSP Performance Reports
Unit Feedback Report
City Delivery Overview
DOIS – Utilize DOIS Reports
Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment
Workload Status Report Provides Supervisor with Leave/Return Times Provides a breakdown of assigned workload Office/Street
City Delivery Overview
DOIS – Utilize DOIS Reports
Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment
Clockring Discrepancy Report Helps with Missing Transfer Hours for Pivots Helps identify carriers incorrectly clocking to routes Helps to identify missing route numbers in TACS
City Delivery Overview
DOIS – Utilize DOIS Reports
Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment
Rte/Daily Carrier Performance Compare Projected Times to Actual Times Helps to ensure all transfer hours are in TACS
City Delivery Overview
DOIS – Utilize DOIS Reports
Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment
MSP Performance Reports MSP Overview – Monitor On-Time Delivery MSP Route Report – Monitor Diff in Sched/Actual Times
MSP OVERVIEW REPORT
MSP ROUTE REPORT
City Delivery Overview
DOIS – Utilize DOIS Reports Unit Feedback Report
Shows If & When Supervisors pull Critical Reports Summarizes Performance Indicators
City Delivery Overview
DOIS – Annual/Periodic Maintenance
Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment
Conduct Annual 3999s on Every Route
Helps to identify safety issues
Helps to identify need for minor adjustments
Helps supervisor to be familiar with territory
Vital Form of Street Management
City Delivery Overview
DOIS – Annual/Periodic Maintenance
Create Annual Pivot Plans
After a New 3999 has been completed * This will update MSP with current load/travel times
After changes to routes AMS data * This will update pivot plan with line of travel/growth
After changes to Route Base Information* This will update MSP Base Schedule Scan Times
City Delivery Overview
DOIS Exception Reports
MSP Exceptions
3999/Pivot Plan Exceptions
Sherri Cole, NashvilleBob Deluca, Nashville
City Delivery Overview
Creating a New Pivot Plan will Correct Most of these Issues
City Delivery Overview
Hot Case After or Same as Depart to Route Time
Check for Load Vehicle Time in Most Recent 3999
City Delivery Overview
Depart to Route After or Same as First Delivery time
Check for Travel To Route Time in Most Recent 3999
City Delivery Overview
Street Scan Same as Next Street Scan
If this is a lunch location – Check Pivot Plan for Inserted Lunch
If not a lunch location – Delete one of the two & select another MSP Point
City Delivery Overview
Street Scan After Next Street Scan (Negative Scheduled Intervals)
Correct the Route Base Scheduled Leave Time & Create a NEW Pivot Plan
City Delivery Overview
Scheduled Scan Time of 00:00 or 24:00 (Post-Route Adjustment Issue)
Correct the Route Base Scheduled Leave Time & Create a NEW Pivot Plan
City Delivery Overview
Hot Case Time not same as Scheduled Leave Time
Ensure the Route Base Sched Leave Time is Correct & Create a NEW Pivot Plan
These MUST Match
City Delivery Overview
3999 Exp
ired
Pivo
t Plan
Exp
ired
City Delivery Overview
Delivery Helper
Sherri Cole, NashvilleBob Deluca, Nashville
City Delivery Overview
Check for System Outages
Broadcast Messages
Links to Other Webpages &
Helpful Job Aids
City Delivery Overview
CORCarrier Optimal Routing
Sherri Cole, NashvilleBob Deluca, NashvilleSherrie Gibson, Chattanooga
City Delivery Overview
COR – Carrier Optimal Routing
WHAT IS COR?It is a mapping program that has the
capability to realign/square off routes in a way that eliminates
unnecessary travel
City Delivery Overview
COR – Carrier Optimal Routing
All Minor and Formal Inspections Must be via COR
Operations Programs Support MUST be notified:271G – Special InspectionsMinor Adjustments – Must notify MPOO Formal Inspections – Notification to OPS by MPOO
Units will conduct adjustments in same manner as DOISA District Representative will process in COR
District is currently conducting Street Validation of ZipsAll DOIS Zips will be validatedValidation will be done by DistrictGoal is to have all zones done by end of FY
City Delivery Overview
QUESTIONS
Sherri Cole, CSA, Nashville: (615) 872-5614
Bob Deluca, CSA, Nashville: (615) 872-5712
Sherrie Gibson, CSA, Chattanooga: (423) 499-8266