PowerPoint Presentation
Citizen Relationship Management
Providing Superior Service to your Citizens
1Applications for Local Government
Citizen Web Portal Citizen Requests
FMS II2Citizen PortalPet Parents are able to:Apply for or renew
a new Pet LicenseAttach supporting documentation that needs to
accompany the application (proof of rabies vaccination, spay\neuter
certificate)Ask questions using the built-in message center (all
communication is automatically logged in CRM)Pay for a Pet
License
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Back Office Review & ProcessingStaff are able to:Communicate
with citizens using the built-in message centerReview all
applications that are submitted via the Citizen PortalReceive
payment (if not paid through the portal)Automate the renewal
process based on expiration date of license
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ReportingInquiries/ViewsAdvanced Find Allows a user to quickly
search the entire database by typing in a keyword. FTG will return
the results that match the search.SQL Server Reporting
ServicesDashboard
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Better Citizen Service Improved Efficiency Greater
Productivity
Contact us to learn more: 1-800-237-0028
www.FastTrackGov.com
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