Business Enablement and Strategy Team
For more information, please go to our website:Cisco.com/go/customerloyalty
Customer ProgramsCisco Customer Loyalty
Rewards Customers by giving them loyalty points, based on their purchase of Cisco Products and Services
Customer Benefits - Cisco Customer Loyalty
Sponsored by the Sales Organization and Learning@Cisco. Increase Customers Loyalty through Education and Rewards.
Setup can be tailored to fit their specific needs.
Encouraged to educate employees on Cisco products.Use loyalty points for Learning Credits,
Rewarded for their loyalty to Cisco. Redeem points for educational offerings from Learning@Ciscoand our Learning Partners for their loyalty to Cisco.
Increased the number of Cisco Certified team members.85%* of CCL members report increased optimized use of Cisco products, and reduced frustration.
Provided an easy to use points scheme.1 loyalty point equivalent to $1 USA. Loyalty points can convert to Learning Credits in bundles.
Provided tools and systems to help them get the most out of their loyalty points.
* Cisco Customer Loyalty member survey 07/2014 - present
Redeem Loyalty Points for Learning Credits
Learning Credits Rewards 100 Loyalty pts. = 1 LC
Cisco Learning Credits can be redeemed for*:
• Cisco Training Services offerings• Authorized training from a Cisco Learning Partner• Cisco certification training and labs• Vouchers and voucher bundles for certification exam fees• Cisco Learning Network Store products• Cisco Live events and Cisco Connect Toronto• Cisco Lancope training• *Subject to change
Loyalty Points Rewards 1Loyalty pt. ~ $ 1 USD
Customer Portal Cisco Customer Loyalty
Secure portal accessible
on Web
Mobile access for CLC
redemptions
Monthly notification emails
Points Balance Statements, Redemption
transactions can be viewed
Customers check latest balances of reward points
through a designated Team Captain login