Download pptx - Chatty Cathys & Quiet Keiths: Bridging the Communication Gap

The Verity Experience Speaker SeriesOctober 23, 2012

Beth Buelow, ACC, CPCThe Introvert Entrepreneur

Chatty Cathys & Quiet Keiths:

Bridging the Communication Gap

www.TheIntrovertEntrepreneur.com

What’s Your IQ*?(use #2 pencils only, please)

* Introvert Quotient

What’s Your IQ*?


1. This psychologist coined the term “introvert” in the 1920s:

a) Ivan Pavlov

b) Sigmund Freud

c) B.F. Skinner

d) Carl Jung

e) None of the above

What’s Your IQ*?


1. This psychologist coined the term “introvert” in the 1920s:

a) Ivan Pavlov

b) Sigmund Freud

c) B.F. Skinner

d) Carl Jung

e) None of the above

What’s Your IQ*?


2. The general US population is roughly

a) 25% innie, 75% outtie

b) 10% innie, 90% outtie

c) 60% innie, 40% outtie

d) 50% innie, 50% outtie

What’s Your IQ*?


2. The general US population is roughly

a) 25% innie, 75% outtie

b) 10% innie, 90% outtie

c) 60% innie, 40% outtie

d) 50% innie, 50% outtie

What’s Your IQ*?


3. Introverts are:

a) Shy

b) Antisocial

c) Party Poopers

d) Energized by solitude

e) Serial killers in waiting

f) All of the above

g) None of the above

What’s Your IQ*?


3. Introverts are:

a) Shy

b) Antisocial

c) Party Poopers

d) Energized by solitude

e) Serial killers in waiting

f) All of the above

g) None of the above

How would you describe yourself?

Introverted or Extroverted?


Introvert ≠

Shy


A Few Disclaimers…


Closing the Communication Gap:

Stuff to Understand


Introverts do best with

space and quiet to gather and process their thoughts; extroverts enjoy

stimulating group work.

1


In general, introverts like to

listen, extroverts like to

talk.

2


In most situations, introverts

process internally, and extroverts externally.

3


Know that extroverts prefer

face-to-face, verbal communication, while introverts tend to prefer

written communication.

4

Extroverts tend to be

outwardly expressive

and easier to read; Introverts appear to be more

measured and reserved. www.TheIntrovertEntrepreneur.com

5


Closing the Communication Gap:

Stuff to Do


Set clear expectations and measures of success. (PS: and be thoughtful about PDA)

1


Give everyone (esp. innies) permission to share ideas that are

imperfect and

incomplete.

2


Keep meetings

on topic and on time.

3


Silence is golden.

4



Trust your process.

5

Resources

Thank You!

Beth Buelow, ACC, CPCProfessional Speaker, Certified Coach,

Author

TheIntrovertEntrepreneur.com