Transcript
Page 1: Charlie Talk - Measuring Jira & Confluence Usage

Measuring JIRA & Confluence Usage

Jason Gumpert of PTC

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Jira & Confluence AdoptionPlanning rollout; Measuring progress Jason Gumpert, PTC Global Services

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Our Environment

Hundreds of consulting projects around the worldGreat expertise but highly distributedConsultants working in many languagesConfluence is already a standard tool for structured knowledge managementJira is deployed on dozens of projects but has not yet been standardized.

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Our Challenge

Enforce issue tracking best practicesEncourage knowledge sharingMeasure adoption & usageDeploy new features and methods effectivelyExpand standard project usage profile

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Investigation

Measure user contributions to the wikiMeasure Jira project activityDevelop effective training materialsDevelop effective rollout procedures

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Questions

What do you measure in Confluence and Jira, and how to do you measure it? Recommended plugins, tools?What should you avoid measuring?What do you wish you could measure but don’t know how?

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More questions

What Jira rollout tactics work (or don’t) for you?One project at a timeBig bang migration

Advantages/disadvantages to multi-language knowledge management

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Other ideas

Google AnalyticsApache/Tomcat reporting directly to avoid server load for reportsPlugins

ConfluenceFxCommunity Equity

Confluence Security Schema metrics


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