Measuring JIRA & Confluence Usage
Jason Gumpert of PTC
Jira & Confluence AdoptionPlanning rollout; Measuring progress Jason Gumpert, PTC Global Services
Our Environment
Hundreds of consulting projects around the worldGreat expertise but highly distributedConsultants working in many languagesConfluence is already a standard tool for structured knowledge managementJira is deployed on dozens of projects but has not yet been standardized.
Our Challenge
Enforce issue tracking best practicesEncourage knowledge sharingMeasure adoption & usageDeploy new features and methods effectivelyExpand standard project usage profile
Investigation
Measure user contributions to the wikiMeasure Jira project activityDevelop effective training materialsDevelop effective rollout procedures
Questions
What do you measure in Confluence and Jira, and how to do you measure it? Recommended plugins, tools?What should you avoid measuring?What do you wish you could measure but don’t know how?
More questions
What Jira rollout tactics work (or don’t) for you?One project at a timeBig bang migration
Advantages/disadvantages to multi-language knowledge management
Plugins
ConfluenceArchiving Plugin (https://plugins.atlassian.com/plugin/details/123)Reporting Plugin Confluence Contributors Plugin
Other ideas
Google AnalyticsApache/Tomcat reporting directly to avoid server load for reportsPlugins
ConfluenceFxCommunity Equity
Confluence Security Schema metrics