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E-Business
E-Business
E-Business, the practice of performing and coordinatingbusiness processes such as designing products, obtainingsupplies, manufacturing, selling, fulfilling orders, andproviding services through the extensive use of computerand communication technologies and computerized data
Work SystemsA system in which human participants use information and
technology resources to perform business processes toproduce products and/or services for internal or externalcustomers.
Information SystemA work system whose business process is devoted to
capturing, transmitting, storing, retrieving, manipulatingand displaying information, thereby supporting other worksystems
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System
A group of interactive components that operate together
to accomplish a common objective.
Subsystem
It is a component within a system, even though it can bealso be considered a system its it own.
Terms related to System
Purpose / Objective
Boundary Environment
Input
Output
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E-Business
Business Process
A related group of steps or activities in which people
use information and other resources to create value
for internal and external customers
Subprocesses
Are parts of a process that are processes in their own
right because they consist of well-defined steps
related in time and place, have a beginning and end,
and have inputs and outputs.
Value Add
It is the amount of value which a process creates for its
internal or external customer.
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Functional Areas of Business
Processes that cross functional areas. Creating a new product, coordinating business plan
Processes related to a specific functional area
Manufacturing, Identifying customers, and paying taxes etc
Activities and sub-processes occurring
Communication, analyzing data, planning daily work etc The Value Chain
The set of processes a firm uses to create value for its customers.
Supply ChainIt is the transactions, coordination, and movement of goods
between the firms supplier and the firm.
Customer ExperienceIt includes every aspect of the customers involvement with the
firms product, i.e. determining requirements, acquiring theproduct, its usage, maintaining it, and its retirement.
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The Trend Toward E-Business
Above Concept Include the Value Chain, supply chain and customerexperience help demonstrate that the trend toward e-business
involves much more that having only a cool website.
E-CommerceUsing Internet and other communication technology for marketing, selling
and serving products. It includes :
Informing a customer of a products existence.
Providing in-depth information about the requirements Performing the purchase transaction
Delivering the product electronically or coordination to make delivery.
Providing customer service electronically
Types of E-Commerce B2C
B2B
B2G
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E-Commerce
E-Commerce Categories / Models
E-Retailers
Clicks and bricks
Financial Services
E-Auction
E-Marketplace
Content Aggregator
Content Provider.
Web Hosting, Internet Service providers
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Phases in Building and MaintainingSystems Initiation
Defining the need to change an existing worksystem and it is a part of planning as well
Development Process of acquiring and configuring hardware,
software, and other resources needed to perform
both IT-related and other functions Implementation
Process of making a new work system operational inthe organization. It include Planning, user training,conversion and follow-up
Operation and Maintenance All the efforts and activities to let the work in working
condition and even to enhance or debugging theexisting system.
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Information Technology as driving forcefor innovation Greater Miniaturization, Speed and portability
ICs, Laptops, PDAs etc Greater Connectivity
Emails, Faxes, EDI etc
Continuing convergence of computing and
communications Through Computers, Telephone, Telegraph, TV
broadcast, Radio broadcast
Greater use of digitized information andmultimedia When a data is equivalent or approximately
equivalent set of numbers.
Better Software techniques and interfaceswith people
Ob l h l i I f i
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Obstacles when applying InformationTechnology in the real World Un-realistic Expectations and Techno-hype
Difficulty Building and Modifying IT-BasedSystems
Difficulty in integrating IT-Based Systems Organization inertia and Problems of Change
The tendency to continue doing things in the sameway, and therefore to resist change If change adds it will subtract as well May raise more problems than it solves
Goods may times also bring bad as well. May have unforeseeable effects.
Genuine Difficulty anticipating what willhappen