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LESSON
10-1GOALS
Explain the characteristics of
successful managers and
how management styles
vary.
Understand the effects of
cultural differences on a
global workforce.
MANAGERS
AND CULTURAL
DIFFERENCES
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Managers in Organizations
Managers are people in charge of
organizations and their resourcesCharacteristics of managers
Technical skills
Interpersonal skills
Conceptual skills
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Styles of managers
Styles of managers
Autocratic management Managers who centralize power and tell employees
what to do
Participative management
Managers who decentralize power and share it withemployees
Free-rein management Managers who avoid the use of power
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M
a
x
i
m
i
ze
M
i
n
i
m
i
ze
Power or Authority to Control Others
Free-rein
Managers
Participative
Managers
Autocratic
Managers
Use of Power or Authority
by Managers
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Influences of Cultural Differences
Peoples behaviors are shaped by their cultural
background. Managers must be aware that
certain culturally based patters of behavior exist
and need to be considered
Participation in making decisions
Hiring preferences Permanence of employment
Labor-management relationships
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LESSON
10-2GOALS
MANAGEMENT
FUNCTIONS
AND
ORGANIZATION
Describe the basic
components of the process
of managing.
Differentiate among
organizational structures
based on function, product,
and geography.
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Process of Managing
Planning and decision making Setting goals to be attained and making choices that lead to the
goals Organizing, staffing, and communicating
Structuring business operations , acquiring employees with thenecessary knowledge, and sharing information
Motivating and leading
Creating the desire to achieve and getting employees to pursuethe goals
Controlling Regulating the business operations to ensure productivity and
efficiency
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Structures of Organization
Organization chart is a drawing that shows thestructure of an organization. There are three
ways. Organization by function: determined by what people
do
Organization by product: related products are grouped
fro form departments Organization by geography: the geographic basis
might be by city, county, state, region, country, orcontinent
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Product
Development
Manager
Manufacturing
ManagerSales Manager
Business Affairs
Manager
VP for ProductionVP for
Customer Service
President
Organization by Function
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Aviation Parts
Division
Microcomputer
Division
Consumer Small
Appliance Division
Vice President
President
Organization by Product
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North American
Operations
Manager
European
Operations
Manager
South American
Operations
Manager
African
Operations
Manager
VP of Northern
Division
VP of Southern
Division
Chief Executive
Officer
Organization by Geography
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LESSON10-3
GOALS
THE CHANGING
PROCESS OF
MANAGEMENT
Discuss factors that affect
the levels of management in
an organization.
Describe the four stagesthrough which a business
passes to reach global
status.
Explain the differences
between management today
and the way it is expected to
be in the future.
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Levels of Management
Span of control
Front-line managers
Middle managers
Senior managers
Chief executive officer (CEO)Lines of authority
Delegation of authority and responsibility
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Middle
ManagersMarketing
Info Mgr.
Promotions
Manager
Sales
Manager
Customer
Service Mgr.
SeniorManagers
VP of
DistributionVP of
Production
VP of
Marketing
VP ofFinance
VP of HR
CEO President
Front-Line
ManagersDept. C
Supervisor
Dept. B
Supervisor
Dept. A
Supervisor
Span of Control
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Evolution of Organizations and
Management
Stage One: Domestic Company
Stage Two: Exporting CompanyStage Three: International Corporation
Stage Four: Global Corporation
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