IfyouhaveregisteredforHNBinternetbankingonline,yourloginuserIDwillbesystemgenerated,andwillcomposeonlyofnumericalvalues.

Thismaybeahassle,therefore,wehaveintroducedamethodtochangeyouruserID.AfteryouruserIDhasbeenaltered,youmayloginusingyournewlysetuserIDandcurrentpassword.

Yourpartnerinprogress

Change your User IDwww.hnb.lk

AguidetoInternetbanking

NavigationtochangeUserchannelID.

Clickonthe‘SecuritySettings’under‘Mypro�ile.’Itwillleadyoutothefollowingpage.

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2Clickon‘UpdatechannelloginID’

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YoucanchangeyouruserloginIDinyourinternetpro�ile,SMSbankingpro�ile,andyourUSSDbankingpro�ile(Ifavailable).EnterpreferredID(Followtherulesasdisplayed)andclickonthegreenarrow.Acon�irmationscreenwillappear.RecheckyourpreferredIDandifcorrect,Clickonthegreenarrow.

ThenextscreenwillrequestyourOTPthroughyour2FA(SMSOTP,Hardwaretoken,orMobileOTP)method,oryourtransactionpasswordtocon�irmthealternationoftheChanneluserID.Aftercon�irmationyouwillreceiveanoti�ication.

Hereonwards,youmustenterthenewlysetUserIDtologintoInternetbankingormobilebanking.

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