2020Report to the Community
Challenge and Hope in a Year Like No Other
From the President and CEO From the Chairman of the Board
As I look back on 2020, it truly was “a year like no other.” When coronavirus
cases increased in our region, we joined our communities in a roller-coaster
of challenges, from preparing our staff and facilities to care for COVID
patients and their families to helping our own employees, many of whom
faced personal losses and unexpected financial needs.
I want to say a very heartfelt “thank you” to our communities, who lifted our
spirits through prayers, messages of thanks, donations of food and masks,
and much more. Your kindness and generosity continue to inspire us and
remind us of our ongoing mission to improve the quality of life in our region
through better health.
As healthcare providers, we learned a great deal during 2020. We have
continually improved our patient care processes, learned how to care
more effectively for COVID-19 patients, and at the end of the year, we launched a robust plan
for distributing vaccines to our employees and to our communities. We have implemented new
technology such as our “Helen” chat feature and telehealth services to help patients even if they are
unable to leave their homes.
Despite the challenges and difficulties related to COVID-19, in 2020 we announced several exciting
partnerships, joint ventures and plans for the future:
• Covenant Health was named Dollywood’s strategic partner for healthcare. Similar to Covenant
Health, Dollywood is committed to quality. The theme park welcomes about 3 million visitors each
year, and we are honored to collaborate with Dollywood to enhance guests’ experiences through
support of the park’s safety team and other healthcare initiatives.
• We announced a partnership with Acadia Healthcare to build a new inpatient behavioral hospital
in Knoxville to help meet our region’s ongoing need for mental health services.
• We announced a partnership with Encompass Health to renovate and expand the services of the
Patricia Neal Rehabilitation Center at Fort Sanders Regional Medical Center and to build a new
inpatient rehabilitation hospital on the Fort Sanders West campus in west Knoxville.
• We announced plans for a new outpatient facility in south Knoxville that will include urgent care,
an outpatient diagnostic center, primary care services and physical rehabilitation.
• Morristown-Hamblen Healthcare System announced plans to build a free-standing emergency
department and outpatient diagnostic center that also will include office space for physicians.
In 2021 we will celebrate Covenant Health’s 25th anniversary, and I am looking forward to this
important observance. As I think about our health system’s past and future, I am most grateful for our
employees and their devotion to our patients, families and communities. In the pages of this report
you will get a glimpse of this unwavering devotion during “an unprecedented year.” As always, we are
honored to serve our Tennessee communities and we thank you for trusting us with your care.
Jim VanderSteeg
As chairman of Covenant Health’s Board of Directors, it is my
pleasure to extend greetings on behalf of my fellow Board members.
I have served on the Covenant Health Board since 2010 and
have had the privilege of being the chairman for the last three
years. During this time, I have visited each of our medical centers
throughout East Tennessee to meet the leadership teams,
physicians and support teams. I left each visit deeply impressed by
their passion for excellence in all that they do, and their dedication
to providing the highest quality of care to the over two million
patients Covenant Health serves annually.
The 2020 COVID-19 pandemic was a true test of Covenant Health’s
commitment to serving our communities by providing the highest
quality of care under the most challenging circumstances. Our leadership, physicians,
caregivers and support teams rose to this challenge at great personal risk to ensure that
each of our patients received excellent care.
Our Board is made up of a talented group of community leaders and physicians who
donate their time and expertise in service to Covenant Health. I know I speak for all Board
members when I say that we have a profound dedication to the health system’s not-for-
profit mission: improving the quality of life in our communities through better health.
We serve on the Board because we want to be part of an organization that truly makes a
difference in the lives of people in our region.
The Board has a great deal of pride in Covenant Health – its leaders, employees, physicians
and volunteers, and its Pledge of Excellence in all endeavors. Covenant Health is well
recognized for achievements in quality and patient safety, for the integrity of our business
operations, for our financial strength and for reinvesting in facilities and medical resources
in local communities. These achievements have been recognized by Forbes magazine,
which has named Covenant Health to several of its “Best Employer” lists six times. As Board
members we proudly affirm the health system’s commitment to continued excellence in
patient care and to making Covenant Health the first and best choice. It is truly a privilege to
serve our patients and communities.
James J. Fitzsimmons
Jim VanderSteeg James J. Fitzsimmons
Covenant Health 2020 Report to the Community
2 3
As 2019 drew to a close, Covenant Health hospitals had much to celebrate. Parkwest Medical Center had just
opened its new Dogwood Tower,
adding operating rooms, establishing
a new surgery entrance and patient
discharge area, and expanding the
footprint of the hospital. Fort Sanders
Regional Medical Center was beginning
a year-long celebration of the hospital’s
100th anniversary and had completed
the first phase of a major project: the
opening of an expanded emergency
department, with construction
scheduled to continue on a new
critical care unit in 2020.
Then came coronavirus. Health
system administrators and clinical
leaders began learning about and
preparing for a possible influx of
COVID-19 patients, and began
establishing procedures to assure
that safe care would continue for all
patients.
In March 2020, Covenant Health
and other Tennessee hospitals
temporarily paused some outpatient
services and elective procedures.
Administrators and clinical caregivers
began meeting regularly, developing
A Year Like No Other
innovative ways to meet the
challenges presented by coronavirus.
When outpatient services and
elective procedures resumed, we
had strict screening procedures
and visitation guidelines in place for
our hospitals, nursing homes and
physician practices.
Because of the pause in outpatient
services and procedures, many
employees’ hours were reduced
for a portion of the year. Covenant
Health leaders recognized a need
for emergency assistance and
established a COVID relief fund
of $2 million for employees facing
unexpected financial needs.
By the end of 2020, the volume
of COVID-19 patients across our
organizations was at an all-time high.
COVID-19 created challenges for
employees in all areas of the health
system, especially front-line workers
delivering patient care in high-risk
The gift of hope arrived just before the holidays in the form of COVID-19 vaccines.Covenant Health helps employees take extra precautions such as wearing personal protective equipment (PPE) to deliver safe care.
Fort Sanders Regional’s sterile processing department reprocessed N95 masks for safe reuse.
Our communities contributed more than 10,000 masks for patients and visitors during our “10,000 Masks in 10 Days” campaign.
Employees checked temperatures and asked COVID-19 screening questions of everyone who entered our facilities.
settings. Covenant Health’s board of
directors and executive leadership
team acknowledged these challenges
and expressed gratitude through
COVID relief bonuses and additional
paid time off for employees.
The year ended with hope on
the horizon: the arrival of COVID-19
vaccines. By Dec. 31, front-line
employees and medical staff at our
acute-care facilities had opportunities
to receive the vaccine, with distribution
expanding throughout the system and
into our communities in 2021.
While it was a difficult and
challenging year for healthcare
organizations around the world,
including Covenant Health, it also was
a year rich in learning and abundant
blessings. In 2021, Covenant Health
will celebrate 25 years as a health
system. We look forward to that
celebration, and to continuing our
care for the people of Tennessee.
2020 ANNUAL REPORT TO THE COMMUNITY
4 5
Daunting challenges resulting from the COVID-19 pandemic inspired creative solutions. This year Covenant Health established
several initiatives to make sure our
patients continued to receive safe and
compassionate care.
“Helen” Helps with Medical Appointments, Answers Patients’ Questions
In 2020 Covenant Health launched
“Helen,” a new interactive chat
assistant to help people navigate
COVID-19 medical care without
having to leave home. Helen guides
users through a symptom checker
and advises them on next steps for
care. Helen also connects users with
nurses who can answer specific care
questions and schedule telehealth
appointments with a medical provider.
Users can connect with Helen
at CovenantHealth.com and on all
hospital and medical practice websites
throughout the Covenant Health
system.
Telehealth Grows Rapidly during Pandemic Year
The innovative ability for patients
to “visit” medical providers remotely
via phone or computer expanded
exponentially during 2020, and
telehealth services will continue to
grow in the future.
Telehealth sessions allow the
patient at home to video chat with
a medical provider using a mobile
device or computer. During the virtual
appointment, the provider can assess
the patient, order testing if needed,
and prescribe medications and
treatment.
In addition to telehealth
care, patients can enroll in
MyCovenantHealth, a patient
portal offering secure access to
health information and continuous
communication with providers.
“We’re very excited to offer these
types of digital services,” said Mandy
New Recognition Program for Veteran and Active Military Patients
In November 2020, Covenant
Health initiated a new program to
help identify veterans and active
military members as part of our
hospitals’ admission process.
Clinical social worker
Cindy Winterberger, LMSW,
has coordinated a military
recognition program as part of her
responsibilities at Covenant Hospice,
and was integral in introducing
the military recognition program
throughout Covenant Health.
Winterberger explained, “It creates
a moment for our staff to thank
and honor that person. When a
patient has been identified as
having served, they are offered
a special pin and certificate
thanking them for their service
and sacrifice,” she said.
“The first few weeks of this
initiative proved very meaningful
for our staff who are veterans,”
she added. “I think about all the
lives we are going to impact.
People who need and seek
healthcare may receive a special
moment of thanks, and that
touches my heart. If not for the
brave men and women who have
stood to defend our nation, where
would we be?”
Halford, MD, Covenant Health Senior
Vice President and Chief Medical
Informatics Officer. “In the face
of the coronavirus pandemic, we
worked diligently to create innovative
solutions that allow our patients to
connect with their care team from the
comfort of their homes.”
Innovative Care for Patients and Communities
2020 ANNUAL REPORT TO THE COMMUNITY
In February 2020, Dollywood officials announced Covenant Health as the “official health system partner of Dollywood.” The partnership
focuses on the organizations’ shared
commitments to excellence, strong
and vibrant communities, guest
services and experiences, and to
improving the quality of life in the
region.
As part of the multi-year
agreement, Covenant Health
will work with the award-winning
theme park on projects including
upgrades to the park’s baby care
facilities, nursing centers and the
well-known Calming Room, as well
as sponsorship of Dollywood’s safety
team. Covenant Health also will offer
health-related activities for guests,
including hand sanitizing stations and
health tips signage throughout the
park. The agreement also extends to
Dollywood’s Splash Country
“Our two organizations have much
in common,” said Jim VanderSteeg,
Covenant Health president and CEO.
“Both are known for excellence ... both
are committed to our local region and
have a long legacy of service to our
communities.
“Covenant Health is the Knoxville
area’s largest employer and Dollywood
is the largest employer in Sevier
County. Both are committed to
improving the overall quality of life
in our region through our respective
programs and services.”
Dollywood President Craig Ross, left, and Covenant Health CEO Jim VanderSteeg announce the health system’s new partnership with Dollywood.
Methodist Medical Center volunteer Murrell Hughett was honored for his military services during his hospital stay.
6 7
Throughout 2020, Covenant Health and our member organizations have been blessed by supportive and uplifting
acts of kindness from our communities.
We cannot begin to express our thanks
for your support during this challenging
year. It means a great deal to know
that people throughout our region are
thinking of our health system and our
11,000 employees who are dedicated to
providing excellent care for our patients
every day.
To Our Communities – THANK YOU for Your Support
Our hospitals and clinics have been
the recipients of prayers and letters,
food items, mask donations, thank-
you gifts and financial contributions
to our WeCare employee fund
from nearly 250 businesses and
250 individuals throughout East
Tennessee. We are also grateful to
Covenant Health’s board of directors,
physicians and employees for their
gifts and contributions.
You made – and continue to make –
a difference in our hearts. THANK YOU!
Healthcare workers are always heroes - but especially during 2020.
Harriman Middle School expressed thanks to Roane Medical Center employees.Many businesses and organizations contributed meals, snacks, and “sweet thank-yous” to our employees.
Employees appreciated the many “messages from the heart” that we received.
Employees at Patricia Neal Rehabilitation Center received gift bags and celebrated in socially distanced fashion.
Area churches gifted our employees with meals and snacks for the body and prayers for the soul.
Words of thanks made a difficult new path easier.
Scouts throughout the region sent a thank-you message from the Great Smoky Mountain Council.
2020 ANNUAL REPORT TO THE COMMUNITY
8 9
Covenant Health announced several joint ventures and expansion projects in 2020. These projects
will enhance the health system’s
transition from a network of hospitals
to a comprehensive healthcare
delivery system, bringing the most
needed services to our communities:
• In February 2020, Fort Sanders
Regional Medical Center opened
a new emergency department,
doubling capacity and adding
diagnostic and imaging services to
the ED to create faster and more
efficient services for patients and
staff. The project continued in 2020
with phase 2, the construction of a
new and expanded critical care unit,
which opened in first quarter 2021.
• In July 2020, Encompass Health
Corp. (NYSE: EHC) and Covenant
Health announced a joint venture
to own and operate Covenant
Health’s Patricia Neal Rehabilitation
Center at Fort Sanders Regional
Medical Center. The project
includes modernization of the
Center and conversion to a 22-bed
“hospital-in-hospital” structure.
The joint venture also includes a
new 51-bed, free-standing inpatient
rehabilitation hospital to be built
on the Fort Sanders West campus.
Both facilities will serve patients
recovering from debilitating
illnesses and injuries including
strokes and other neurological
disorders, brain injuries, spinal cord
injuries, amputations and complex
orthopedic conditions.
The two joint venture investments
total more than $50 million, and
both projects are expected to be
completed in 2022.
• In August 2020, Covenant Health
and Acadia Healthcare, Inc.
(NASDAQ-ACHC) formed a joint
venture to address the growing need
for behavioral health services in
Knoxville and surrounding counties.
Construction began in late 2020
on a state-of-the-art 90-bed
psychiatric hospital at the corner
of Old Weisgarber Road and Dowell
Springs Blvd. in West Knoxville.
Slated to open in 2021, the new
hospital will have a total capacity of
138 beds to meet projected future
demand for inpatient services.
Treatment will be provided for
adults, seniors and adolescents
who struggle with acute symptoms
of mental health disorders such as
anxiety, depression, bipolar disorder,
posttraumatic stress disorder (PTSD)
and substance use disorders.
“The shortage of resources for
mental health is a national problem
that we also face here in East
Tennessee,” said Jim VanderSteeg,
Covenant Health president and
CEO. “Covenant Health and Acadia
Healthcare intend to substantially
fill that gap by providing treatment
options for patients and increasing
access to much-needed high
quality care.”
• In fall 2020, Covenant Health
announced plans for a $20
million outpatient facility in
south Knoxville. Construction is
anticipated to begin in the first
quarter of 2021.
The proposed facility has more than
36,000 square feet and will include an
urgent care area with extended hours,
a clinic for primary care and other
medical subspecialties, a diagnostic
center with laboratory and imaging
services, and areas for physical
rehabilitation and education.
Morristown-Hamblen West
XXXX
Expansion and Joint Ventures on the Horizon
2020 ANNUAL REPORT TO THE COMMUNITY
Artist’s rendering of East Tennessee Behavioral Health, Covenant Health’s joint venture with Acadia Healthcare, Inc., to provide additional inpatient behavioral health services for the community.
A new outpatient facility in south Knoxville will include urgent care, physician offices, a diagnostic center and physical rehabilitation services.
Covenant Health and Encompass Health Corp. plan to build a new inpatient rehabilitation hospital at Fort Sanders West.
Knoxville Mayor Indya Kincannon and Knox County Mayor Glenn Jacobs (above, far right) joined Covenant Health representatives as Fort Sanders Regional opened a new emergency department. The hospital also built a new critical care unit featuring larger rooms, innovative technology and patient/family amenities. Morristown-Hamblen West will include a free-standing emergency department,
diagnostic center and physician offices.
“South Knoxville is rapidly becoming
a destination community,” said Jim
VanderSteeg. “This new project will
provide needed health services
in a convenient location that is
easily accessible for people in
South Knoxville and Seymour.” The
facility also will have ready access
to Covenant Health’s network
of services when patients need
medical care.
• At the end of 2020, Covenant Health
announced that member hospital
Morristown-Hamblen Healthcare
System plans to build a $37 million
outpatient facility. The proposed
50,000-square-foot facility will
include a free-standing emergency
department and diagnostic center
as well as physician offices, and will
be known as Morristown-Hamblen
West. Construction will begin in
2021 and the facility is scheduled to
open in 2022.
10 11
Covenant Health has received regional and national accolades for excellence in quality, patient safety and advanced medical care. Among many others, our 2020 recognitions included:
American College of Radiology
Center of Excellence for Breast
Imaging
Cumberland Medical Center
Morristown-Hamblen Healthcare
System
Best Employer, Forbes Magazine
Covenant Health (sixth time)
BEST for Babies designation from
Tennessee Hospital Association and
Tennessee Center for Patient Safety
Morristown-Hamblen Healthcare
System
Cardiology recognitions from the
American Heart Association’s Get
With The Guidelines® program for
excellence in cardiac care
Fort Sanders Regional Medical Center
Methodist Medical Center
Parkwest Medical Center
“Most Wired” designations for
effective use of computer technology
Covenant Health – Acute category
Covenant Medical Group –
Ambulatory category
Best Maternity Hospital, Newsweek
Magazine
Cumberland Medical Center
LeConte Medical Center
Stroke care excellence designations
from The Joint Commission and
the American Heart and Stroke
Association’s Get With The
Guidelines® programs
All acute-care hospitals in Covenant
Health’s Stroke Hospital Network
PHILANTHROPY: goodwill, the love of humankind
No other year has shown us the goodwill of our community like 2020.
Nearly 5,000 individuals, businesses,
foundations and organizations
generously supported Covenant
Health in 2020. Their donations, which
benefit the patients served by our
hospitals and programs, totaled over
$2.6 million. We are truly grateful.
Covenant Health’s Office of
Philanthropy coordinated fundraising
efforts across the health system
through six foundations in 2020:
• Fort Sanders Foundation (serving
the needs of Fort Sanders Regional,
Fort Loudoun, Parkwest, Roane,
and Cumberland medical centers;
Covenant HomeCare/Hospice;
Peninsula, and Patricia Neal
Rehabilitation Center)
• Methodist Medical Center
Foundation
• Morristown-Hamblen Hospital
Foundation
• Thompson Cancer Survival Center
Foundation
• Claiborne Healthcare Foundation
(serving Claiborne Medical Center
and Claiborne County’s health
needs)
• Dr. Robert F. Thomas Foundation
(serving LeConte Medical Center
and Sevier County’s health needs)
The work of these foundations,
guided by volunteer boards of
directors, is made possible by
community support. Almost $5 million
was distributed by our foundations
in 2020 to support Covenant Health
hospitals and programs.
Your generous donations are
benefiting patients and their families
across our region:
• Covenant Homecare clinicians
provide medical care, medication
management and case
management to individuals at a
new onsite treatment facility at
Knox Area Rescue Ministry (KARM),
preventing hundreds of emergency
room visits and hospitalizations.
This program was supported with
$178,000 of your donations in 2020.
• Almost 200 pulmonary
rehabilitation patients without
insurance coverage or ability to pay
received outpatient therapy in 2020
through support from a Will Rogers
Institute grant.
• More than 3,000 patients and
employees facing unexpected
financial crises received
emergency assistance with
housing, transportation, food,
utilities, medical supplies and
funeral expenses. Covenant
Health employees and physicians
contributed over $670,000 to the
annual WeCare employee giving
campaign to support these needs
and other health system programs.
• Almost $60,000 in contributions
provided patients completing
treatment at Peninsula Hospital
with an adequate supply of
medications to maintain health
until insurance could be arranged
for medication maintenance.
• Nurse navigators at Thompson
Cancer Survival Center provided
21,985 patient counseling sessions
to more than 1,300 patients facing
a cancer diagnosis. Donations fund
the important work of the Center’s
navigators, who guide patients
through financial and insurance
processes, medical questions and
procedures, and the challenges
of daily life during their medical
treatment.
Covenant Health is grateful
for the leadership of our
foundations’ volunteer board
members who share their time,
talent, and wisdom to improve
the health of our communities.
Thank you for your service!
Generous donors, led by Clayton Homes, supported the renovation and modernization of Patricia Neal Rehabilitation Center’s independent living apartment, which provides a home-like place for patients and caregivers to practice new skills before leaving the Center.
Covenant Health Delivers Award-Winning Care
2020 ANNUAL REPORT
TO THE COMMUNITY
To see more of the awards and
recognitions received by our member
organizations, visit CovenantHealth.
com/accolades.
Our Pledge of Excellence
The patient always comes first
Excellence in everything I do
We will be the first and best choice for our patients
12 13
10HOSPITALS
9EMERGENCY
DEPARTMENTS
16JOINT VENTURES6
SLEEPCENTERS
2HEALTH AND
REHABILITATIONCENTERS
1FITNESSCENTER
23COUNTIES IN
SERVICE AREA
6CANCER AND
INFUSION CENTERS
10BREAST
CENTERS
3JOINT
CENTERS
12OUTPATIENT
THERAPYCENTERS
6AMBULATORY
SURGERY CENTERS
85PHYSICIANPRACTICES
350EMPLOYEDPROVIDERS
5OUTPATIENTBEHAVIORAL
HEALTHCLINICS
1COMPREHENSIVESTROKE CENTER
1REHABILITATION
HOSPITAL
7ADVANCED
PRIMARYSTROKE
CENTERS
HospitalsClaiborne Medical Center
Cumberland Medical Center
Fort Loudoun Medical Center
Fort Sanders Regional Medical Center
LeConte Medical Center
Methodist Medical Center of Oak Ridge
Morristown-Hamblen Healthcare System
Parkwest Medical Center
Peninsula Hospital
Roane Medical Center
Outpatient and Specialty CareCovenant and Methodist Therapy Centers
Covenant Breast Centers
Covenant HomeCare and Hospice
Covenant Joint Centers
Covenant Sleep Centers
Claiborne Health and Rehabilitation Center
Fort Sanders West Diagnostic Center
LeConte Health and Rehabilitation Center
Morristown Regional Diagnostic Center
Patricia Neal Rehabilitation Center
Peninsula Outpatient Centers
Thompson Cancer Survival Centers
Physician ServicesCovenant Medical Group, Inc.
Covenant Health also partners in joint ventures with
physicians who perform surgeries and provide other
medical services.
Other Programs and ServicesCovenant Staffing Services
Fort Sanders Health and Fitness Center
Fortress Corporation
Nanny’s
Tennessee Wesleyan University
– Fort Sanders Nursing
FoundationsClaiborne Healthcare Foundation
Dr. Robert F. Thomas Foundation
Fort Sanders Foundation
Methodist Medical Center Foundation
Morristown-Hamblen Hospital Foundation
Thompson Cancer Survival Center Foundation
Our board members and administrative leaders serve our communities through strategic planning and successful operation of these Covenant Health member organizations:
About Covenant Health 2020 ANNUAL REPORT TO THE COMMUNITY
14 15
PATIENT CARE SUMMARY 2020
Admissions (excludes nursing home) 69,216
Inpatient Surgeries 14,345
Outpatient Surgeries 32,133
ED Visits 278,950
Outpatient Visits 1,042,502
Physician Office Visits 602,978
FINANCIAL SUMMARY – FY 2020 (IN 000'S) 2020
Total Operating Revenue 1,470,127
Total Assets 2,986,649
Total Liabilities 1,274,916
Net Assets 1,711,733
BY THE NUMBERS
1,500 Physicians affiliated with Covenant Health
50+ Physician specialties
150 Physicians associated with Covenant Medical Group
90 Physician assistants and nurse practitioners
Covenant Health is
proud to have earned an
“A+” rating with stable
outlook from Fitch and
an “A” stable rating from
Standard & Poors (S&P).
The highest among
the region’s healthcare
organizations, these
ratings reflect both
agencies’ confidence
in Covenant Health’s
financial strength.
Covenant Healthby the Numbers
Welcoming New Physicians
Community Contributions
Caring for Those in Need
Charity Care
2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $69,186,000
2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $317,042,000
Uncompensated Care(Care which costs more to provide than reimbursements
from state and national programs cover)
2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $187,326,000
2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $868,644,000
Subsidized Care(Clinical services provided to meet
community needs despite financial loss)
2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$48,498,101
2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $221,098,307
Investing in Our People and Our Communities
Contributions to Community OrganizationsDonations to health-related organizations; community needs and outreach
programs; programs for children, youth and education; economic/community
leadership development; and arts, recreation and quality of life
2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $406,110
2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,701,145
Health Professionals’ Education
2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,388,195
2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $9,870,703
Employees, Salaries and Benefits
Number of employees as of 12/2020: 10,683
2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$725,833,964
2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,340,146,435
Real Property Taxes – All Counties, including Knox County
2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,900,218
2016-2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $19,196,384
Medical Specialties: 10 New Physicians: 31 Counties Served: 7
Cardiology 8 Anderson, Claiborne, Knox, Hamblen
General Surgery 2 Knox, Anderson
Vascular Surgery 1 Knox, Anderson
Hematology/Oncology 4 Blount, Knox, Hamblen
Neurohospitalist 3 Knox
Obstetrics/Gynecology 4 Knox, Cumberland, Anderson
Gyn/Onc 1 Knox
Orthopedic Surgery 1 Knox
Primary Care 5 Anderson, Knox, Roane
Urology 2 Knox, Cumberland
Covenant Health welcomed 31 newly employed physicians in 2020,
expanding the availability of medical services in the
counties we serve.
16 17
Gerald BoydVP, Strategic Business DevelopmentNuclear and Environmental Group
Technical Services DivisionHuntington Ingalls Industries
Oak Ridge
Willard Campbell, M.D.General/Vascular Surgeon, Parkwest Medical Center
Michael Casey, M.D.Orthopedic Surgeon,
Fort Sanders Regional Medical Center
Ronni ChandlerExecutive Director, Project GRAD
Mitch Dickson, M.D.Anesthesiologist, Parkwest Medical
Center
Jay FitzsimmonsPresident, James J & Associates
Vonore
James GibsonChairman of the Board,
Accurus Aerospace Corporation (Retired)Irving, Texas
Edgar GrayStewart Lumber Company (Retired)
Morristown
Amber KrupacsExecutive Vice President and CFO,
Clayton Homes, Inc.Maryville
Timothy MatthewsPresident and CEO, Jewelry Television
Janice McKinleySenior Vice President and Chief Nursing
Officer (Retired)Covenant Health
Dave MillerFirst Tennessee Bank, East Region President
Bill MyersPresident and Managing Member
Wagner, Myers and Sanger, PC (Retired)
Alvin NanceCEO of Development, LHP Development
Linda OgleProperties Owner and
Sevier County Community LeaderSevierville
King PurnellChairman, Knoxville Board
Capstar Bank
Jorge SanabriaOwner/President
Expoquip, Inc.
Cosby StoneChairman, Cosby Harrison Company,
Global Media and Information ServicesCrossville
Carl StormsPresident, Concrete Materials, Inc.
(Retired)Morristown
Joseph E. Sutter Colonel, USAF (Retired)
James Tramontana, M.D.Radiologist,
Chief of Radiology Dept. and President of Group
Methodist Medical Center
Jim VanderSteegPresident and Chief Executive Officer
Mike BelbeckExecutive Vice President, Operations
John GeppiExecutive Vice President and
Chief Financial Officer
Luke JohnsonExecutive Vice President,
Physician Enterprise/Ambulatory Services
Doug CampbellGeneral Counsel
Randy Denton, M.D.Internal Medicine and Pediatric
PhysicianRoane Medical Center
Erik Geibig, M.D.Emergency Medicine
Fort Loudoun Medical Center
Todd Justice, M.D.Cardiologist
Parkway CardiologyMethodist Medical Center
F. Robert McKeown, M.D.OB/GYN
Fort Sanders Women’s SpecialistsFort Sanders Regional Medical
Center
Robert Santee, M.D.Radiologist
LeConte Medical Center
Timothy Wilson, M.D.Plastic Surgeon
Parkwest Medical Center
Covenant Health Executive Leaders Chiefs-of-Staff
2020 Covenant Health Board of Directors
18
www.covenanthealth.com
www.covenantcareers.com
Covenant Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex .
Covenant Health cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo .
Our MissionWe serve the community by improving the quality of life through better health.
Our VisionCovenant Health is committed to being the region’s premier healthcare network by providing patient-centered care that inspires clinical and service excellence, making us the first and best choice for our patients, employees, physicians, employers, volunteers and community.
Our ValuesIn service to God and community, we value: • Integrity
• Quality
• Service
• Caring
• Developing People
• Using Resources Wisely
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