CEO Forum Rome 2003 6/7th November
Contents
• Background• History, surveys 1996, 2000 and 2001• Results Norway• Historical trend• Results Finland• Comparison results Norway and Finland• Calculator – calculation of effect• Future plans
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CEO Forum Rome 2003 6/7th November
Background - 1
• Based on several studies in Norway and Sweden by Cap Gemini Ernst & Young
• Assumption that waste of time will be reduced with the spread of wysiwig and increased use of computers
• Intended to provide an indication of the extent of computer problems among the parts of the Norwegian population that work with computers every day
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CEO Forum Rome 2003 6/7th November
Background - 2
• ECDL Norway actively promoting the results of this study
• Important to shift focus from HW and network connections to the actual use of computers
• Government statistics always on HW• Challenged Erkki Liikanen in Oslo
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CEO Forum Rome 2003 6/7th November
Surveys 1996, 2000 and 2001
• Important to document trends• Small change in method• Important to use the same questions to get
comparative results
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CEO Forum Rome 2003 6/7th November
Time lost
• Average time spent on their own and others IT problem is – 136 hours per person pr year
(2 hrs 51 min every week)
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CEO Forum Rome 2003 6/7th November
90%
88%
79%
45%
33%
30%
19%
Word Processing
Email/Calendar
Internet
Internal Systems
Project Mgmt
Admin/Personnel
Others
0% 20% 40% 60% 80% 100%Tall i % av base 800
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When using a PC, which of the following applications do you work with?
CEO Forum Rome 2003 6/7th November
How much time do you spend on…
38min
22min
22min
17min
16min
14min
13min
12min
11min
6min
171min
Helping others
Waiting for feedback from support
Access to Internal systems
Other problems
Access to databases
Internet Access
Email Access and problems
Access to WP, SS etc
Virus problems
Total
0min 50min 100min 150min 200min
Average 2001
Printing Problems
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CEO Forum Rome 2003 6/7th November
What are you helping others with…..
52%
18%
14%
13%
13%
12%
1%
1%
25%
WP / SS / others
Internal systems
Email Access and problems
Printing problems
Internet Access
0% 10% 20% 30% 40% 50% 60%
Tall i % av base 800
Access to databases
Virus problems
Waiting for feedback from support
Other problems
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CEO Forum Rome 2003 6/7th November
Where can you get help?
83%
73%
44%
35%
30%
4%
1%
Internal support.
Colleagues
Outside helpdesk.
Support from SW supplier
.Support from HW supplier
Other
No alternative
0% 20% 40% 60% 80% 100%
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Wasted time x 2!
CEO Forum Rome 2003 6/7th November
The role of ECDL
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Project Manager for the ICT cost study Øyvind Gladsø says- ECDL is a tool for reducing cost - ECDL should be a requirement for the PC-user- Needs to be mandatory for all users, including managers
CEO Forum Rome 2003 6/7th November
Historical trend • Average time spent on
their own and others IT problem is – 136 hours per person pr
year (2 hrs 51 min every week)
– Year 2000: 119 hrs– Year 1996: 125 hours
110
115
120
125
130
135
140
1996 2000 2001
Average waste oftime
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Background of the study
• Study consists of 502 respondents.
• The research was accomplished by CGE&Y’s and Finnish Information Processing Association's assignment.
• Survey was carried out during May-June 2003 by TNS Gallup.
• Target group was in companies that employs more than 50 persons.
• The study executed nation-wide by using telephone interviews.
Survey’serror marginal
is +- 4,5 %
TAUSTAA
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According to external study´s, using computers is extensive in Finnish business life.
Uses computer more than 1/4 of working hours
51
0 20 40 60 80 100
2000
Uses computer more than 1/4 of working hours
51
0 20 40 60 80 100
2000
Uses computer at work
53
57
65
0 20 40 60 80 100
1996
1999
2002
Uses computer at work
53
57
65
0 20 40 60 80 100
1996
1999
2002
Source: European Third European Survey on working conditions 1996, 2000, Statistics Finland, Tietoyhteiskunnan kehkeytyminen, 2003/3
TAUSTAA
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Summary
• In today’s work organisation, using a computer is a prerequisite to successfully carrying out one´s work.
– Problems strongly contribute to the dissatisfaction of employees– Training for using software has been given only partially
• The efficiency of Finnish companies is compromised due to problems with information technology
– Dysfunctional information technology causes interruptions in business processes. • Eight (8) per cent of the total working time of a Finnish employee is spent on
problems caused by information technology– Helping one another and problems with Business applications take up a
considerable part of the working time. • Finnish medium and large-sized enterprises (more than 50 employees) lose
nearly 30,500 man-years annually due to problems with information technology
• The cost to the national economy of problems caused by information technology is over € 2,700 million.
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Share of problems in working hours (% of total
working hours)
8 %
92 %
Time used for problems Working time
Share of problems in working hours (% of total
working hours)
8 %
92 %
Time used for problems Working time
KESKEISET TULOKSET - YKSILÖN NÄKÖKULMA
8 % of the total working time of a Finnish employee is spent on problems caused by information technology
Source: CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003
On what is time spent and how much time (mi´nutes per week)
294
814
161616
2734
52
0 10 20 30 40 50 60
Helping others in problem situationsCompany-specific applicationsProblems related to hardware fuctionalityOffice applicationsNetwork connection problemsPheripheralsWaiting, e.g., maintainanceProblems with other softwareInformation security problemsOther problems
On what is time spent and how much time (mi´nutes per week)
294
814
161616
2734
52
0 10 20 30 40 50 60
Helping others in problem situationsCompany-specific applicationsProblems related to hardware fuctionalityOffice applicationsNetwork connection problemsPheripheralsWaiting, e.g., maintainanceProblems with other softwareInformation security problemsOther problems
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Assumptions for calculation
IT-problems causes annually the lost of nearly 30 500 man-years to Finnish medium and large-size enterprises (more than 50 employees)
• In 2001 there were 2 841 companies in Finland that had over 50 employees (Statistics Finland)
• These companies employed all together 745 145 people (Statistics Finland)
• 51 % of employees spent more than a quarter (1/4) of their working hours for using computers (Third European survey on working conditions 2000). In medium and large-size enterprises this equals 280 024 persons.
• 8 % of employees working hours is spent to IT-problems. This equals 30 402 man-years.
Man-years lost due to computer problems
380024
30402
0
100000
200000
300000
400000
Active computer usersin medium and large-
size enterprises(number of people)
Tietokoneongelmientakia menetetyt
henkilötyövuodet
Man-years lost due to computer problems
380024
30402
0
100000
200000
300000
400000
Active computer usersin medium and large-
size enterprises(number of people)
Tietokoneongelmientakia menetetyt
henkilötyövuodet
Source: StatFin: Yritykset henkilöstön suuruusluokittain 2001, Yritystiedot vuodelta 2001, CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003
KESKEISET TULOKSET - YRITYKSEN NÄKÖKULMA
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Assumptions for calculation
IT-related problems amount to cost item of nearly 2,7 Euros for the national economy
• 51 % of the employees spent more than ¼ of their working time with computers (Third European survey on Working Conditions 2000)
• 8 % of users above work is spent to IT-problems.
Source: : Statistics Finland, Kansantalouden tilinpito 2001, CGE&Y, Problems with Using Information Technology at Finnish Workplaces, 2003
KESKEISET TULOKSET - KANSANTALOUDEN NÄKÖKULMA
4 % 2,73
Total salary expenses in national economy were 66 922
million € in 2001.
Share of problem-related expenses in total salary expenses (% and € billion)
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CEO Forum Rome 2003 6/7th November
Comparison Norway Finland -1 Subject Norway Finland
PC use 46% use PC at work 51% use PC more than 1/4
Spend more than ¼ of working hours using PCs
88% 51%
Waste of time due to IT problems
171 minutes pr week
164 minutes
Time spent helping others 38 minutes 52 minutes
National cost 4,400 million Euros 2,700 million Euros(30 500 man years wasted by companies more than 50 employees)
Do you believe training could increase your job efficiency
26% 20% says yes
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CEO Forum Rome 2003 6/7th November
Calculator • Easy, very illustrative way to show the use of ECDL• Based on Cap-study numbers you can calculate
the savings for an organisation by using ECDL the first year…
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CEO Forum Rome 2003 6/7th November
Future plans
• New study in Norway December 2003• UK, Ireland plan to join• We would like more countries to join….• Norwegian study on PC use at home done by
Ministry of trade and industry– 67 % have a PC at home – 7 % does not use it– 44 % have had serious problems with the PC the
last six months, 22% last month– 50% say they have similar problems at work
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CEO Forum Rome 2003 6/7th November
Contact Details
Bernt Nilsen
ECDL Norway, Datakortet a.s, P.O. Box 233
N-9915 Kirkenes
Ph: +47 (0) 78 97 35 00
Fax: +47 (0) 78 97 35 01
Email: [email protected]