Central Monitoring of SAP NetWeaver Process
Integration 7.3 with SAP Solution Manager 7.1
Active Global Support
February 2011
© 2011 SAP AG. All rights reserved. 2
Agenda
1. Motivation
2. Technical Monitoring in SAP Solution Manager
3. Central PI Monitoring
4. Use Cases & Demo
5. Outlook
6. Summary
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PI Monitoring with SAP Solution Manager1. Requirements & Motivation
Growing PI landscape complexity and distribution leads to
growing requirements towards a central monitoring approach
Reduce the time
For regular system health checks
For hand-over procedures
From incident detection to root cause
Relieve productive systems from individual monitoring
activities by a central collection of monitoring data
Reduce the TCO by simplification of the operations processes
e.g. providing one central entry point combining monitors for
PI overall status with drill-down options up to host level
Enable tight integration with:
System Monitoring and Root Cause Analysis
Alerting Infrastructure
Notification- / Incident Management
2. Technical Monitoring in
SAP Solution Manager
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Technical OperationsMission Statement
Technical Operations in SAP
Solution Manager
• Represents all capabilities for central
monitoring, alerting, analysis and
administration of SAP solutions
• Allows customers to reduce TCO by
predefined content and centralized
management tools for all aspects of
operations in SAP Solution Manager
• Provides integrated analytics out-of-
the-box or individually adaptable by
customers
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Technical Operations in SAP Solution Manager 7.1Part of Application Lifecycle Management
Template Management Comparison & Adjustment for Template
Roll-in changes from projects
Change Control Management Enhanced Quality Gate Management for various activities
Enhanced process flexibility for Change Request Management
Improved mechanism for the change and transport backend
Configuration Validation and Change Analysis
Application Incident Management IT Service Management Processes
Highly configurable web-client user interface
Additional Service document functions
Solution Implementation Enhanced Business Blueprint
Implementing Business Functions
Integration with the service messages Business Process Operations Enhanced BPO Dashboards with Alert Inbox
Cross Database Comparison
Job Control and Schedule Management
Integrated Data Volume Management with
Work Center
Solution Documentation Enhanced Solution Documentation Assistant
Reverse Business Process Documentation and IBIS Content
integration
Upload interface to build an initial Business Blueprint structure
Maintenance Management Enhanced Maintenance Optimizer
System Recommendations
Test Management Enhancement to manage test phases efficiently
Test Automation Framework with 3rd party tools
Test Scope Identification & Optimization with BPCA
Upgrade Management Integration of Upgrade Dependency Analyzer
Enhanced Custom Code Lifecycle Management
Technical Operations New Infrastructure for Technical Monitoring and Alerting
Technical Administration
Technical Analytics
Enhanced Root Cause Analysis
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Technical OperationsWhat is the process behind…
Monitor
Proactive real-time
monitoring
System, DBMS and Host
Monitoring
End-User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode
Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to
problem resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of
critical events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert
consumer
Report
Technical Reporting
EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting
Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting Root Cause Analysis Technical Administration
Incident Management
Prove value to business
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Technical Monitoring & AlertingWhich applications are provided…
Unified Alert Inbox• Central access point for all alert from the different monitoring scenarios
• Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring• Status overview for technical systems, instances, databases and hosts.
• Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring• Measurement of availability and response times from an end-user perspective
• Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring• Central entry point for SAP Process Integration specific monitoring for complete PI domains
• Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring• Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
• Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring• Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
3. Central PI Monitoring
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Central PI Monitoring
Message Flow
Error, Exception or
other monitoring-relevant event
Channel error or stopped
Message in error
(e.g. due to Receiver
determination issue)
PI Component is down
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Central PI MonitoringArchitecture & Scope
PI Domain
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Dual Level Monitoring
Central Tools
• Status Overview
• Unified information
• Aggregated messaging information
• Isolated runtime environment
• Alerting
• Incident Management
Local Monitoring Tools
• Real-time information
• Detailed information including payload access
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SAP NetWeaver PI Monitoring in SAP Solution Manager –PI Domain Overview
Monitoring of multiple
PI Domains
Access to PI Monitoring applications
Overview Monitor
Component Monitor
Channel Monitor
Message Monitor
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Overview Monitor
Integration with system
monitoring on level of
technical systems
Aggregated View as entry
point with most important
status information on
Integration Server, Decentral
Adapter Engines and
connected SAP Business
Systems
Individual view per PI
component
(e.g., Integration Server)
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Overview & System Monitoring
System-, Instance-, and Host -
related metrics on one screen
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Component Monitor
Reworked specific Self-Test
details per PI component
Central view on availability and
self-test status of all PI
components
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Channel Monitor
Central view on availability
of all channels across
different adapter engines
Channel Details and
Short-Log per server
node
Follow-Up actions like
- context sensitive navigation
to further monitors
- start/stop/ping of channels
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Message Error Monitor
Allows for detailed filtering
Error Messages View points out PI
components with messages in error state
Trend graph enables historical view and
trend detection
Drill-down option
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Message Error Monitor
Better root-cause detection
using new status details
Drill-down option
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Message Flow Monitor
PI component-independent
message scenario
representation
Drill-down options and
context sensitive navigation
to local tools
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Alert Inbox
Several personalization
capabilities for content
and look-and-feel
Number of occurrences per
alert type and number of
status changes
Alert type table
with activities
Alert group table
with activities
Status, processor and comments
to track status of alert group
directly in alert inbox
Incident Ticket ID and status
directly in alert inbox
Pre-defined POWL queries
per category and per
monitored object type
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Integration with Incident Management
All known context
information is filled in
automatically
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SAP NetWeaver PI Monitoring in SAP Solution Manager –Integration with Notification Management
All known context
information is filled in
automatically
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Central PI Monitoring in SAP Solution Manager 7.1 Availability
Central PI Monitoring is supported as of
PI Release 7.11, SP06 *
Improvements in Component and Channel
Monitoring for PI Releases as of 7.30
– Self test information of PI Components were significantly
improved
– Short log information for PI Channels were significantly
improved
– Channel Ping is available in Channel Monitor
– Status Details were introduced for Message Status
Central User Defined Search is supported
as of PI Release 7.31
PI Message based Alerting is supported as
of PI release 7.31
* For PI systems with lower releases, we have PI related metrics in Technical Sytsem Monitoring
4. Use Cases & Demo
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Use Cases & Demo
How much time and manual effort would you need to answer these
questions?
What is the overall status of all PI components of the productive PI domain?
Do you have issues in the underlying technical systems?
What is the error trend for your business critical interfaces?
Which have been the most prominent errors that occur this year?
Have these errors occur in the last 7 days?
At what point in time during the day do these errors typically occur?
What is the message backlog today?
Is there a relation between the message backlog and the overall message volume?
Business department calls you and wants to know if and since when messages have been
stuck for their business critical interfaces?
On which PI components have those messages failed?
How many communication channels do have an issue and
which are the relevant local monitors?
On which PI components do you have most error
messages and which interfaces are affected?
How many messages have been received this month
via communication channel "xyz"?
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Demo
5. Outlook for
SAP NetWeaver PI 7.31
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Central User Defined Search in SAP Solution Manager 7.1Search Criteria & Filter Section
Launch the Message
Search for a PI Domain
Select the PI Runtime
Components
Execute Search
Execute SearchMaintain Search
Attribute and Value,
(Value Help or free entries)
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Central User Defined Search in SAP Solution Manager 7.1 Search Results
Runtime Components
on which the suitable
Messages were found
Single Messages
as result of central User
Defined Search
6. Summary
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Central PI Monitoring in SAP Solution Manager 7.1 Summary
“Good morning” page for overall status of one or
multiple SAP NetWeaver PI systems assigned to
one PI domain
Alerting integration for component & channel
availability
Integration with notification and incident
management
Reduced time for
– regular system health checks
– hand-over procedures
– root cause analysis
Central collection of monitoring data to relieve
monitoring related load from productive systems
Thank You!
Contact information:
Active Global Support
SAP AG
© 2011 SAP AG. All rights reserved. 34
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