Experience the new generation
of customer interaction
OUR HISTORY
€150
Million
revenue
in 2015
Creation of Call Centre Alliance
in 1994
Publicly traded in Paris Euronext
market in 2000 = LLRP 97.1%
Patrick Dubreil appointed as
Chairman in 2012
Acquisition of Data Base Factory
in 2015
20 years of
growth and
reliability
Constructed over 20 years mainly through
acquisitions, the group CCA International is
now recognized as a leading European expert
in omnichannel customer service.
Growth through acquisition
WHO WE
ARE
The new generation of
customer interaction
CCA International is the leading
European provider in customer
engagement that shakes traditions
with an innovative real-time
customer service approach.
We unify your traditional and digital
channels to meet the new
generation of customers
interactions, on the platform and
devices of their choice, for the only
journey at your customers’ speed.
The only journey at your customers speed
DIGITALTRADITIONAL OMNICHANNELPAN EUROPEAN
49MILLIONS CUSTOMER
INTERACTIONS PER YEAR
AGENTS
+5.7kLANGUAGES
27
11COUNTRIES
OUR LOCATIONS
11COUNTRIES
29SITES
6PAN EUROPEAN
HUBS
6OFFSHORE CENTRES
SOLUTION
S
The only journey at your
customers speed
TRADITIONAL • DIGITAL • PAN EUROPEAN • OMNICHANNEL
FULLY INTEGRATED SOLUTIONS
TRADITIONAL
OFFERING
Acquisition
Cross-sell
RetentionEmail
Upsell
Back Office
DIGITAL
OFFERING
Web Chat
Social
Media
Mobile
Click-to-
video
Click-to-
call
Self-
service
Telesales Customer
Service
Hotline
Technique
Moderation
PAN EUROPEAN
OFFERING
49MILLIONS CUSTOMER
INTERACTIONS PER YEAR
LANGUAGES
27
CUSTOMER SATISFACTION
ACROSS ALL CHANNELS
94%
Fast.
Easy.
Efficient.
Co-sourcing
CUSTOMER CARE
A customer is never forgotten. Before, during, and after a
purchase, CCA International helps develop a strong and
lasting relationship with your customers by providing an
omnichannel solution that’s specifically tailored to the
consumer, strengthening their trust in the brand,
customer engagement, and future revenue generation.
Web ChatSocial
MediaMobile
Click-to-
video
Click-to-
call
Self-
service
Always connected
to your customer
49+27 LANGUAGES
MILLION
CUSTOMER INTERACTIONS PER YEAR
DIGITA
L
We set a digital vision to maximise your
customer experience.
CCA international applies digital technology
to modernise the customer journey and best
engage in real time with your customers
through their favourite channels of
interaction.
Don’t interact. Engage.
Experience the
most real-time
customer service
20+5
SOCIAL MEDIA ACCOUNTS
MANAGED
YEARS
OF DIGITAL EXPERTISE
Crisis
Management
Community
Management
Opportunities
and Issues
Campaign
Monitoring
Event
Monitoring
Data Analysis
Connecting…
Hi, here are some of our references
for our customer solutions…
CCA International
Click this link to see all of them
www.ccainternational.com/clients
Hi, here are some of our references
for our customer solutions…
Click this link to see all of them
www.ccainternational.com/clients
What about DIGITAL?
I’m glad you asked…
CCA International
LONDON
9
PARIS BNLX
Delivering…
SCRM
Social media analytics
Community management
Integrated planning
Content creation
10
Real-time market
feedback
Early warning of emerging issues &
crisis management
PAN EUROPEAN
The Pan European solution of CCA International takes
your customer experience to a global level.
Engage with your customer in the language of their
choice, reach them wherever they are, and centralise
your customer experience for an authentic one.
27PAN EUROPEAN HUBS6
LANGUAGES
The customer
experience
without borders
Web Chat Inbound Outbound Social
MediaAcquisition
PARTNERSHIP
S
CCA International have considerable
experience of taking over an in-house
contact centre operation and delivering
better results. We use our proven
people, processes and technology to
reduce costs, increase efficiency, and
sales to truly add value to your
operation.
Maximising your potential
+500
CUSTOMER INTERACTIONS+5 Million
AGENTS
EMAILS400k+
Co-sourcing Insourcing Outsourcing
MARKETS WE SERVE
Energy
FMCG
Services &
Distribution
E-Commerce
Financial
Services
&
Insurance
Leisure,
Travel
&
Tourism
Telecoms
Press &
Media
Automotive
REFERENCES &
QUALITY
Delivering trust
throughout the journey
CLIENTS • ACCREDITATIONS
AUTOMOTIVE
E-COMMERCE
PRESS
& MEDIA
HEALTH &
COSMETICSOUR CLIENTS
LIST
ENERGY
FMCG
FINANCIAL
SERVICES
& INSURANCE
TELECOMS
LEISURE, TRAVEL
& TOURISM
SERVICES &
DISTRIBUTION
AWARDS & ACCREDITATIONS
CCA International develops programs for customer
relationship management in full compliance with the
highest international professional standards and
requirements.
Certified operational
processes implemented on
all CCA International sites
Security
Quality
Human
Resources
Social
Engagement
Welcome to
a new journey