8/3/2019 Case Study: World’s Largest Fast Food Chain
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World’s biggest fast-food retailer
THE CHALLENGE
CASE STUDY
SOLUTIONS DELIVERED
The customer is the world’s biggest fast-food
retailer with more than 33,000 restaurants
serving more than 64 million people in 119
countries each day. More than 80 percent of its
restaurants worldwide are owned and operated
by independent local men and women.
In 1974 the retailer opened its rst location in
the UK - in southeast London. Today, there are
almost 1,200 restaurants in the UK in a variety of
locations such as traditional high streets;
shopping centres; retail parks; roadside
locations; leisure centres; railway and airport
terminals and motorway service areas.
ISG technology provided a full end-to-end service
for the successful implementation of this project
including logistics, on-site services and remote
reporting.
ISG technology took shipments of all IT hardware
for the project to a centralised location, where a
Hot Stage process was initiated, whereby all IT
hardware was built, congured and veried
before being shipped out to regional branches, to
then be taken to designated sites by ISG
technology’s engineering teams.
ISG technology’s engineers installed structured
cabling and outlets for the new equipment, wall
brackets for the equipment to be mounted on,
congured IT equipment on site, upgraded
existing equipment and thoroughly tested and
demonstrated working units to the designated
restaurant sta member before gaining their
sign-o on the install.
By utilising their Project Support Services team
in Bulgaria, ISG technology’s engineers were able
to report in real-time on the progress of each
install as well as uploading photographs from
the completed job site to the dedicated
SharePoint site, which the customer was able to
access in real-time.
As part of their ongoing commitment to
education, the retailer wanted to provide each of
their restaurants throughout the UK with a
second computer or laptop to be used by the
restaurant sta for training purposes. The
installations were due to take place in a
ve-month window from May 2011 to October
2011, and needed to be completed before
customer’s Annual General Meeting at the
beginning of October 2011.
Alongside the installation of the new equipment,
this fast-food chain also required the existing
computer in each location to be health checked
and re-imaged to the newly installed machine
standard.
As they has a variety of restaurant formats, a
number of sites were visited out of hours in order
to minimise impact to both the restaurant
sta and customers.
ISG technology’s team was responsible for the
creation of the schedule of install works, which
had to be done whilst overcoming certain
restrictions, such as choosing a laptop or All in
One computer, in hours or out of hours, unknown
restaurant format or cable routes over multiple
oors.
ISG technology’s team was also required to
provide photographic evidence and real-timereporting on the status of the installations.