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The Department of Labour
Department of Labour
Case study on the Department of Labour’s IT/IS Public
Private Partnership
29 July 2004
Masodi Xaba - Deputy Director General:Corporate Services
Deon Haasbroek - Chief Information Officer
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The Department of Labour
Department of Labour
Public Private Partnership
Who we areWhat we do Where we come from Where we are nowWhere we want to beWhat we have achievedChallengesConclusion
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The Department of Labour
Department of Labour
Who we are
Vision
Strive for a labour market - -
Conducive to economic growthRising skillsEquity Employment standardsWorker rights
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The Department of Labour
Department of Labour
Who we are
National departmentHead Office10 Provincial offices+/-180 Labour centres and satellite officesUnemployment Insurance FundCompensation Fund
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The Department of Labour
Department of Labour
What we do
Major business processes - - -
Fund and disbursement managementStatutory revenue and collectionRegistration Inspection and enforcement Management information
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The Department of Labour
Department of Labour
Where we come from
Strategic planning results 1996/97Integrated approach to service deliveryICT to be used as a business enablerChallenge to select appropriate technologiesChallenge to recruit and retain skilled and experienced IT staff
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The Department of Labour
Department of Labour
Where we come from
Drivers of Change
Information … a strategic resourceInformation to be digitised IT to be aligned with business processesIT systems to be integratedAccess to quality IT skills and expertise
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The Department of Labour
Department of Labour
Where we come from
IT environment
3 IT shops130 third party contractorsAd hoc third party consultingFragmented IT systemsDuplication and overlaps No interoperabilityLack of alignment with business processes
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The Department of Labour
Department of Labour
Where we come from
ICT Vision
ICT to serve as a business enablerDigital nervous system
Digital information flow Digital toolsOn-line access
Partnering with the private sector
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The Department of Labour
Department of Labour
Where we come from
IT plan – strategic objectives
Paradigm shift in using info systems as a business enablerImportance of information managementIntegration of IT functionsElectronic One-stop System InfrastructurePartnering with the private sector
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The Department of Labour
Department of Labour
Where we are now
Public Private partnership
DoL entered into an PPP arrangement with Siemens on 1 Dec 2002 for 10 yearsSiemens is to
Design, build and run DoL’s IT systemsProvide strategic IT enabling direction
Intentions
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The Department of Labour
Department of Labour
Where we are now
Rationale for partnering with Siemens
Access to local and international skills and expertiseRisk transferUpfront capital investmentCultural fit
Trust relationshipPartnership – more than an outsourcing vendorStrategic ally
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The Department of Labour
Department of Labour
Where we want to be
Transform the nature of interaction with customersSeamless government
Information systems Multiple service delivery channels
Multiple service delivery channels that would enable citizens to access our services at any time and from any location
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The Department of Labour
Department of Labour
Where we want to be
Multiple service delivery channels
Walk-in centresCustomer call centresField serviceInternetKiosksThird party service providers
PHYSICAL TELEPHONE ELECTRONIC-REMOTEONSITE WALK-IN
One-Stop Service Satellite
One-Stop-ServiceLabour Centre Mobile
Satellite
Public InstitutionPrivate Institution
Information Station
Telephone
Self-directedStaff-assisted
Enterprise
One-Stop Service Call-Centre
ATM / Kiosk System
Internet/WWW-Browser
Head Quarter
Service delivery channels
... and tomorrowLabour Services, Citizens’ Expectations
Benefit for Citizenstoday's
situation
Cradle
Career Planning
Training
EmploymentMaternity/UIF
Benefits Retraining/JobPlacement
PrivateBenefits
Grave
Citizens have a full spectrum of Labour Services, anytime and anywhere
Registrations
Declarations
SETA Subsidy & Funding
Worker's Compensation Equity
Statutory Requirements
Dismissals
Businesses use a single around-the-clock portal for all public services
Benefits
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The Department of Labour
Department of Labour
AffordabilityFixed fee
No unexpected IT costs
Upfront investment by service provider
Savings from quick wins
Alignment of IT with Business processesBusiness requirements
Business architecture
Steering committees
User groups
What we have achieved
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The Department of Labour
Department of Labour
Executive involvementGovernance structures
Risk transferDoL – business riskSiemens – solution design risk
What we have achieved
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The Department of Labour
Department of Labour
Single service providerMore than 100 contracts in the pastSBS took over all IT contracts Single point of contact
ProcessPointers
What we have achieved
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The Department of Labour
Department of Labour
What we have achieved
Relationship ManagementThe partnership goes beyond contract managementIt ventures into the area of human trustIntegrity and accountabilityOpen communicationWorking relationship that is characterised by flexibility, commitment, creativity and innovationTeamwork and empowered team members
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The Department of Labour
Department of Labour
What we have achieved
On-line registrationsUnemployment Insurance Fund
New applications supporting service deliverySiyaya:- registration, declarations,claims managementLesedi:- registration of cases ito the BCEASafika:- claims management - COIDA
Centralised IT call deskService levels for IT operations
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The Department of Labour
Department of Labour
What we have achieved
Virtual private networkFirst state department
Enable modern network technologies
Cost effectiveness
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The Department of Labour
Department of Labour
Challenges
Political Buy-inBusiness Processes Change management Contract Management CapacityCommunication
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The Department of Labour
Department of Labour
Conclusion
The PPP - a policy instrument in support of government’s key performance areasResults we intend achieving
Improved access to DoL’s servicesImproved and reliable response by DoLWithin affordability levels
The PPP has the potential to contribute to a vibrant, safe and skilled labour market - -
Social development Economic development