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A single well designed case study can provide amajor challenge to a theory & provide a source ofnew hypotheses & constructs simultaneously.
-DONALD R COOPER & PAMELA SCINDLER
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What is a case ?A case is written account of real or simulated
managerial problems, dilemmas & situations callingfor solutions.
Analysis of cases is an exercise in criticalunderstanding of concepts & causes of problems &events.
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The Logic Likely to retain & use concepts learned through a
guided discovery.
learning best occurs when we teach ourselves throughour own struggle especially when we are limited by
facts, time, & personal differences.
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Types of case studies
Theoretical cases Meant for clarifying theoretical concepts of a
discipline, such as management, marketing, H.R.,
comm. E.g. conflicts.
Factual cases Based on facts ,present critical manag. Issues
with full details of facts & figures ,thereanalysis require a systematic approach.
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Case selection and structure of the
case studyAn average, or typical, case is often not the richest in
information.
A case may be selected as a key case, chosen because ofthe inherent interest of the case or the circumstancessurrounding it.
Based on critical management issues faced bycorporate,
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cont. Material of a case can be used for different purposes-
case can illustrate the principles of effective comm., & itcan be used also to demonstrate techniques in sales &
marketing,
There r no right or wrong answers to the ques. raisedby a case study-
You should be logically correct.
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Reading a case properly Four basic steps
1) Previewing2) Skimming
3) Reading
4) Scanning /reviewing
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Process Of Analyzing A Case First step-
study the case
Basic check list while Ist reading
Where?Who?
What?
When ?
How ?Why ?
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Cont.
Second step-
identify the problem
Third step-
formulate the problem in precise words.
Fourth step- identify causes of the problem
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Cont. Fifth step-
suggest alternative solutions
Sixth step-
evaluate/compare each solution
Seventh step-
work out a plan of implementation
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Writing a case analysis
-the structure Main parts of the written analysis-
1) Title of the case
2) Statement of the problem3) The case4) Scope of the analysis5) Alternative solutions & their evaluation
6) Create sub-sec. for each sol. SeparatelyAns/sol. 1. : merits
Demerits/limit.Cont.
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Writing a case analysis
-the structure contd.
Ans/sol. 2. : merits
Demerits/limits
6) The best solution
7) Conclusion8) Executive summary mention the following-
I. The problem
II. The possible solutions
III. The best solutions
IV. Recommended plan of action
V. Benefits to the company
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Case analysis approachesi. System approach
ii. Behavioral approachiii. Decision approach
iv. Strategy approach
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Requirements for A Case Analysis1) Thorough knowledge of the concerned subject
2) Ability to be analytical What does this signify or mean?
Why is this important or significant?
Why does it happen?
How can we relate diff. things to each other?
Can we explain the whole thing in terms of ourobservations?
3) Ability to do critical thinking
4) Ability to evaluate
5) Ability to infer
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DosAccept the fact that much of the material is useless to
your investigation.
Realize that there is not a only single style. Recommendation should clearly support your analysis.
Recognize the difference b/w facts & inferences orsuppositions.
Take stand in your analysis & support it. Recognize that a good written product really is
produced in the rewriting.
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Donts Expect a right conclusion to be available following the
study of a case .
Tell the instructor that you need more informationbefore arriving at a decision.
Expect cases to cover a single discipline or to lendthemselves to a solution by a given theory or concept.
Expect your instructor to give you clear inst. on whathe /she expects from yours analysis.
Be so short-sighted that u decide on a conclusion earlyin the analysis & become locked into that conclusion.
Feel that u have to solve all the problems in the case.
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A prof. at a major university tells his students onthe Ist assigned analysis,
I CAN,T TELL YOU WHAT AN EXCELLENTANALYSIS WILL LOOK LIKE , BUT I WILL
KNOW WHEN I SEE IT
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