CARE HOME SOFTWAREfor
CATERING
DELEGATE OVERVIEWDELEGATE OVERVIEW
Established 1992 – Switzerland; HQ - Vienna – Austria
Specialising in solutions for Food Service
Focus on Healthcare, Education, B&I & Hospitality
5000 systems in 130 countries
Delivers many millions of meals per day
SYSTEM OVERVIEWSYSTEM OVERVIEW Integrated Food Service Management Software
Web-based access – Internet Explorer
Multi-lingual
Multi-currency
Separate production & training databases
7 SYSTEM MODULES7 SYSTEM MODULES
RESIDENTS
RECIPES
MENUS
ORDERING
PROCUREMENT
PRODUCTION
REPORTING
RESIDENT MODULERESIDENT MODULE
Requirements
nutrition
medication
allergies
religious/cultural requirements
Preferences
likes & dislikes
portion size
texture modification
language
RECIPE MODULERECIPE MODULE Stand-alone or shared recipe database
Central Ingredient database
McCance-Widdowson nutrient catalogue
Ingredient filtering
Special diet recipe groups:
Health eg diabetic, cardiac, allergies
Cultural – eg vegetarian, halal, kosher
Real-time cost modelling
HACCP control
MENU MODULEMENU MODULE Standard plans eg Breakfast/Lunch/Dinner
Standard menus eg:
All Residents
Cardiac
Diabetic
Staff
Custom menus for individual Residents
Real-time “traffic light” reporting:
nutritional balance over menu plan cycle (eg 1 week)
costs within plan limits
ORDERING MODULEORDERING MODULE Meal Ordering
Pre-selected “tick form” keyed into ward PC
Tablet PC (online and offline)
Laptop on trolley (online and offline)
Autopilot
Hands-free ordering based on Resident dietary profile
Dual language Resident menus
PROCUREMENT MODULEPROCUREMENT MODULE Central catalogue of provisions:
o Food items
o Non-food items eg general supplies, cleaning materials...etc
B2B e-procurement (electronic ordering & receiving)
Suggested orders based on menu forecasts & current stocks
Suggested/automatic selection of “best price” supplier
Standard order template facility
HACCP storage & handling data by Item
Supplier quality monitoring eg: past sell-by, damaged tins...
PRODUCTION MODULEPRODUCTION MODULE
Preparation, cooking & serving instructions
Delivery planning & tray cards
Multi-lingual instructions for non-English speakers
Stage photos for consistency
HACCP food handling instructions
Management of re-cycling of chilled/frozen stock
REPORTING MODULEREPORTING MODULE Custom reports for each staff user type
Operational Control Individual Resident analysis of nutrition & medication
Costs
Wastage
Stock Control Consolidated reporting on consumption & forecasting
Consolidated GRN’s into one invoice
Support for heath incident traceability
Resident Satisfaction Rating System
Interface to Resident Administration System
BENEFITS TO THE RESIDENTSBENEFITS TO THE RESIDENTS
Participation in meal choices – social event
More meal choices – reduced “menu fatigue”
Ensures Residents receive selected food
Increased Resident satisfaction
BENEFITS TO THE STAFFBENEFITS TO THE STAFF
Efficient standardised food service workflows
Reduced & simplified paperwork
Fewer complaints of wrong food
Easier to manage dietary changes
BENEFITS TO THE BENEFITS TO THE ORGANISATIONORGANISATION
Improved Resident food safety
Full Nutrition reporting
“Real Time” Resident satisfaction monitoring
Cost savings:
Procurement
Wastage
Time
Marketing image
SYSTEM OPTIONSSYSTEM OPTIONS
Stand-alone Server
Shared Server
Delegate Hosted Service
THANK YOUTHANK YOU
SYSTEM SCHEMATICSYSTEM SCHEMATICTABLET
PC
SERVER
MENUS DELIVERYINSTRUCTIONS
KITCHENINSTRUCTIONS
RESIDENT DATABASE
ACCOUNTING SYSTEM
TILL
DELEGATESOFTWARE