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Installation Guide Release 12.6

CA Server Automation

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CA Technologies Product References

This document may reference the following CA Technologies products and components or third-party components:

■ CA AppLogic®

■ CA Configuration Automation, formerly CA Application Configuration Manager (CA ACM)

■ CA eHealth®

■ CA Embedded Entitlements Manager (CA EEM)

■ CA IT Asset Manager

■ CA IT Client Manager (CA ITCM)

■ CA Network and Systems Management (CA NSM)

■ CA Network Automation

■ CA Patch Manager

■ CA Process Automation, formerly CA IT Process Automation Manager (CA IT PAM)

■ CA Server Automation

■ CA Service Desk Manager (CA SDM)

■ CA Spectrum® Infrastructure Manager (CA Spectrum)

■ CA SystemEDGE

■ Racemi® DynaCenter®

■ Software Delivery, a component of CA IT Client Manager

Contents 5

Contents

Chapter 1: Introduction 7

About this Guide .......................................................................................................................................................... 7

Related Publications ..................................................................................................................................................... 7

Chapter 2: Prepare to Install Software 9

Plan Your Installation ................................................................................................................................................... 9

Determine Installation Method.................................................................................................................................. 10

Prepare Servers .......................................................................................................................................................... 10

Database Connectivity ............................................................................................................................................... 11

Database Sizing .......................................................................................................................................................... 11

How Product Components Are Installed .................................................................................................................... 13

Typical Installation Worksheet ................................................................................................................................... 14

Custom Installation Worksheet .................................................................................................................................. 15

Chapter 3: Install Software 31

Start the Installation Wizard ...................................................................................................................................... 31

Start a Silent Installation ............................................................................................................................................ 32

Start the User Interfaces and Documentation ........................................................................................................... 33

Change the Default Login Credentials ........................................................................................................................ 33

Component Installation after Initial Installation ........................................................................................................ 33

Uninstall Software ...................................................................................................................................................... 34

Appendix A: Troubleshooting 35

CA DSM Functionality is Not Fully Supported ............................................................................................................ 35

Installation Problems: General ................................................................................................................................... 36

Installation Stops Responding After Remote Desktop Interruption........................................................................... 36

Installation With Rapid Server Imaging Fails .............................................................................................................. 36

Installation Program Continues After Cancellation .................................................................................................... 37

CA Software Delivery is Not Enabled for Installation ................................................................................................. 37

Microsoft SQL Server Error......................................................................................................................................... 37

UNC Path Error When Not Using Built-In Administrator Account .............................................................................. 38

Index 39

Chapter 1: Introduction 7

Chapter 1: Introduction

This section contains the following topics:

About this Guide (see page 7) Related Publications (see page 7)

About this Guide

This guide describes the steps to install the CA Server Automation software.

Related Publications

The following publications provide information about CA Server Automation and are located on your installation media, the CA Bookshelf, and the CA Support Online website:

Administration Guide (DCA_Admin_ENU.pdf)

Describes product architecture, troubleshooting, concepts, and configuration tasks for administrators.

Installation Guide (DCA_Install_ENU.pdf)

Describes installation prerequisites, best practices, and procedures for CA Server Automation.

Reference Guide (DCA_Ref_ENU.pdf)

Provides detailed information about AutoShell, CLI scripting commands, log files, and performance metrics.

Online Help (HTML)

Provides information to help you complete tasks using the CA Server Automation user interface.

Reservation Manager Help (HTML)

Provides information to help users and administrators complete tasks using the Reservation Manager user interface.

Related Publications

8 Installation Guide

Release Notes (DCA_Release_ENU.pdf)

Provides information about new and changed features and product implementation information including operating system support, system requirements, and how to contact Technical Support.

Service Response Monitoring User Guide (VAS_SRMUser_ENU.pdf)

Provides installation and configuration details of SRM.

SystemEDGE Release Notes (SE_Release_ENU.pdf)

Provides information about new and changed features and agent implementation information including operating system support, system requirements, and how to contact Technical Support.

SystemEDGE User Guide (SE_User_ENU.pdf)

Provides end-user information about the SystemEDGE agent.

CA Bookshelf (HTML)

Provides HTML and PDF versions of all guides and search capabilities.

To view PDF files, download and install the Adobe Reader from the Adobe website if it is not already installed on your computer.


Chapter 2: Prepare to Install Software


Plan Your Installation (see page 9) Determine Installation Method (see page 10) Prepare Servers (see page 10) Database Connectivity (see page 11) Database Sizing (see page 11) How Product Components Are Installed (see page 13) Typical Installation Worksheet (see page 14) Custom Installation Worksheet (see page 15)

Plan Your Installation

Planning an implementation of CA Server Automation requires creating strategies for the following:

■ Networks and IP addresses

■ Databases

■ Hosts and virtual machines

■ Image creation and capture for provisioning

■ Policies

■ Job scheduling

■ Reports

■ Users

To plan your implementation, review the following documentation:

■ Release Notes for software and hardware requirements, and prerequisites

■ Administration Guide for configuration and management

■ Other CA product integration requirements

Determine Installation Method


Determine Installation Method

You can install the product software using an installation wizard or command line (silent installation). See the Release Notes for disk space requirements.

Review the following installation methods to determine which one suits your implementation.

Installation Wizard

■ Typical method installs the full set of components that are supported on your system; it skips most configuration options and uses default settings. The Typical method cannot be used to reinstall the product or if a prior version is detected.

■ Custom method lets you install all software components (including integrations to other CA products) or specific components.

■ Typical and Custom methods let you skip components and configure them later. After installation, use the dpmutil command line interface, or the Administration page in the user interface.

■ Both Typical and Custom methods install basic reporting tools for predefined reports.

Silent Installation

■ Requires that you create property files.

■ Starts the installation from a command line.

Prepare Servers

To prepare servers for installation, verify the following items:

■ The servers you select to host the software meet the requirements for supported hardware, operating systems, browsers, and software.

Verification includes servers for installing the CA Server Automation product, integration tools and adapters, and other CA products.

Note: For information about requirements, see the Release Notes.

■ You have a working DNS server.

If you are using DHCP for IP address assignment, configure the DHCP server to update the DNS server dynamically.

■ The Java Quick Test Pro (QTP) plug-in does not reside on the installation server.

■ Antivirus programs on the server are stopped before installation.

■ You have created a backup for all systems and databases using a snapshot, ghost image, or other appropriate mechanism.

Database Connectivity


Database Connectivity

CA Server Automation uses Microsoft SQL Server as its database. To connect to the database, identify the following information:

■ SQL Server hostname (local or remote)

■ SQL Server Instance (named or default)

■ SQL Server TCP/IP Port (used by that instance)

Confirm the following information for SQL Server:

■ Meets the minimum version specifications in the Release Notes

■ Has TCP/IP enabled

■ Has remote connections enabled

■ Has the authentication mode that you plan to use enabled (mixed mode or Windows mode)

■ Uses a static TCP/IP port for the instance that you plan to use (dynamic is not supported)

■ Does not have existing databases named AOM2 or DPM

Confirm the following information for the SQL Server client:

■ Meets the minimum version specifications in the Release Notes

■ Has an entry in the system PATH (otherwise, CA Server Automation does not recognize SQL Server is installed)

■ Has OSQL.EXE and SQLCMD.EXE in one of the system PATH entries

Database Sizing

During installation, you have the option of selecting a database size for CA Server Automation. Selecting an appropriate size based on the number of managed computer systems reduces the negative performance impact of a database with continual growth.

The following chart represents the approximate growth you can expect for the number of computer systems CA Server Automation manages. When you add computer systems, it can take up to ten days for the database growth to level off for those additional systems.

1000 Computer Systems



Database Sizing





Recommended size option Small Medium Large

AOM2.MDF 1 GB 5 GB 10 GB

AOM2.LDF 500 MB 1 GB 5 GB

DPM.MDF 15 GB 25 GB 45 GB

DPM.LDF 150 MB 150 MB 150 MB

SQL Server databases are set to the Full Recovery Model by default, and the transaction log continues to grow until it is backed up. Schedule database backups regularly so that the transaction log size is maintained and database recovery is performed when necessary.

How Product Components Are Installed


How Product Components Are Installed

Both Typical and Custom installations provide default settings that result in a centralized installation, with the product components installed on a single Windows server. If your site requires it, you can install some components (for example, AIMs and Autoshell) across multiple servers using the Custom installation method. However, the Automation Manager framework is not distributable.

To distribute components across more than one server, follow these requirements:

■ If components are installed across firewalls, open the communication ports.

■ Install the Microsoft SQL Management Tools (OSQL, BCP) on the SQL Server database.

■ Use the same authentication type (Windows or SQL Server) for the Management Database and the Performance Database.

■ Synchronize all server clocks.

Software Delivery Adapter

You can install the Software Delivery Adapter on a standalone system, but CA Server Automation must first be installed on a different system. Follow these steps to install the Software Delivery Adapter after CA Server Automation is installed on another system:

1. Start the installation wizard.

2. On the Choose Install Set panel, select Custom.

3. On the Choose Features to Install panel, select Software Delivery Adapter.

4. On the following panels, enter the CA Server Automation system authentication information:

■ Management Database

■ CA Embedded Entitlements Manager (EEM)

■ Service Controller Location

■ Apache ActiveMQ Message Broker

Important! The CA Server Automation system authentication information must be entered correctly on the panels or the installation fails. The installation wizard does not validate the CA Server Automation system authentication information.

Typical Installation Worksheet


Typical Installation Worksheet

The following worksheet describes the information required for a Typical installation. Use the My Entries column to record the information you need during installation.

Note: Observe the following character limitations:

■ The % (percent sign) and $ (dollar sign) characters are not supported in fields, user names, or passwords.

■ The ! (exclamation point), [,] (square brackets), ; (semicolon), and (,) (parentheses) characters are not supported in destination paths.

Wizard Page Description My Entries

Entry Select the language for the Installation wizard and click OK.

Introduction

License Agreement Scroll to the bottom of the panel to activate the "I agree" button.

Choose Install Set See "Determine Installation Method" for details.

Typical or Custom

Choose Install Folder The path to install the product. Where Would You Like to Install?

C:\CA\product_name

Management Database The general database server for storing product data. Includes server information, service relationships, service thresholds, rules and actions, events, credentials for other components, data center polling and recording intervals, and data center

thresholds and lag.

Server name:

Port: 1433

Default Instance or Named Instance

Instance:

Windows Authentication or SQL Authentication

User name: sa

Password:

Select Initial Database Size

Small (1 GB), Medium (5 GB), or Large (10 GB)

Windows Authentication - Apache

The credentials to access and manage

Apache for the Windows environment.

User Name:

Password:

[ ] Grant "Logon as Service" permission

o Use these credentials for Tomcat

o Specify unique credentials for Tomcat (show

Tomcat panel)

Custom Installation Worksheet



Windows Authentication - Tomcat

The credentials for accessing and managing Tomcat for the Windows

environment.

User Name:

Password:


VMware vCenter The credentials of the VMware vCenter server to be discovered, monitored, and managed.

Server Name:

User Name:

Password:

Protocol:

Port:

[ ] Skip and configure later

Community Strings The SNMP protocol is used throughout the product for system monitoring,

including the SystemEDGE agent.

Important! Space characters are not supported in trap, read, and read/write community strings; SystemEDGE malfunctions if spaces are used.

Read Community: public

Read-Write Community: snmp_admin


Pre-Installation Summary

The summary provides information including selected features, installation path, install disk space required, and

install disk space available.


The following worksheet describes the information required for a Custom installation. Use the My Entries column to record the information you need during installation.

Note: Observe the following character limitations:

■ The % (percent sign) and $ (dollar sign) characters are not supported in fields, user names, or passwords.

■ The ! (exclamation point), [,] (square brackets), ; (semicolon), and (,) (parentheses) characters are not supported in destination paths.


Entry Select the language for the Installation wizard and click OK.

Introduction Review the information and click Next.




License Agreement

Scroll to the bottom of the dialog to activate the "I agree" button.

Choose Install Set See "Determine Installation Method" for details. Typical or Custom

Choose Features to Install

CA Server Automation Components

Web-Based User Interface The web-based user interface for centralized

product monitoring and management.

Automation Management Framework The framework components for business-driven automation. The framework includes: the central registry for product components, the central engine for collecting system metrics from system agents,

and enterprise resource management.

Performance Management and Monitoring The performance and monitoring components for

display in dashboards and reports.

Monitoring Agent (CA SystemEDGE)

The SystemEDGE agent that gathers performance metrics for monitored servers through the standard

SNMP interface.

Performance Agent (CA LiteAgent)

The CA Performance Lite Agent for monitoring and

collecting performance statistics on systems.

Agent Platform Management Module (PMM)

Collects SystemEDGE agent data for display in the user interface.

Remote Monitoring Application Insight Module

(AIM)

The SystemEDGE component that manages and communicates with remotely monitored systems, and provides state information and metrics to the

product.

Remote Monitoring Platform Management Module (PMM)

The interface between the RM AIM and CA Server Automation that provides the Remote Monitoring

Agent integration.




Service Response Monitoring Application Insight Module (AIM)

Provides monitoring of system service availability and response times (for example, DNS, DHCP, and SMTP), based on defined thresholds. It also provides remote deployment with the SystemEDGE agent, remote test configuration, and test

visualization.

Virtual System Management and Monitoring Components to manage and monitor external vendor virtual servers.

Hyper-V Platform Management Module (PMM)

The interface between the Hyper-V AIM and CA Server Automation. This web service polls data collectors using SNMP, manages connections, performs operations to the Microsoft System Center Virtual Machine Manager (SCVMM) and the Hyper-V Manager component of Windows Server 2008, and populates the database with data

retrieved from the virtual machines.

Hyper-V Application Insight Module (AIM)

Communicates with the Hyper-V Manager and System Center Virtual Machine Manager (SCVMM)

for managing virtual machines.

LPAR Platform Management Module (PMM)

IBM PowerVM Manager provides management capabilities for IBM Logical Partitions and

presentation of key system configuration data.

LPAR Application Insight Module (AIM)

Communicates with the LPAR server for managing

virtual machines.

Microsoft Cluster Service Platform Management Module (PMM)

Microsoft Cluster Service manager provides management capabilities for Microsoft Clusters and

presentation of key system configuration data.

Microsoft Cluster Service Application Insight Module (AIM)

Communicates with Microsoft clusters from a remote system. MSCS monitoring requires remote access to clusters and individual cluster nodes.




VMware vCenter Platform Management Module (PMM)

Polls data collectors using SNMP, manages connections, performs VM-related operations, and populates the database with data retrieved from

the virtual servers.

VMware vCenter Application Insight Module (AIM) Communicates with the VMware ESX Server and virtual machines using only the internal communication protocol between vCenter and ESX servers.

Verify that SystemEDGE is installed on the VMware vCenter Server before installing this AIM. If the VMware Platform Manager manages the vCenter Server, install this AIM on the vCenter Server before you install the VMware Platform Manager.

UCS Platform Management Module (PMM)

The interface between the Cisco UCS AIM and CA Server Automation. This web service polls data collectors using SNMP, manages connections, performs UCS-related operations, and populates the database with data retrieved from the virtual

servers.

UCS Application Insight Module (AIM)

Communicates with Cisco UCS manager for managing networking, storage, and blades. Provides service profile and pool management

across multiple UCS managers.

Solaris Zones Platform Management Module (PMM)

The interface between the Solaris Zones AIM and CA Server Automation. This web service polls data collectors, manages connections, performs Solaris Zones-related operations, and populates the database with data retrieved from the Solaris Zone

servers.

Solaris Zones Application Insight Module (AIM)

Communicates with Solaris Zones environment for

managing servers.




Orchestrator

Provisions composite, on-demand services in a VMware vSphere environment. Administrators can define a complete on-demand service for deployment, including virtual machines, applications, application dependencies, and installation procedures. End users can deploy these

on-demand services in Reservation Manager.

Provisioning Manager The imaging component that prepares servers for operation: loading the operating system and appropriate software, customizing and configuring

the server, and starting the server.

Reservation Manager The end-user web portal for reserving, configuring, and provisioning servers from shared resource

pools.

Monitoring, Deployment, and Policy Configuration The framework for configuring policies and

monitoring and deploying servers.

Deployment and Configuration Domain Server The server that manages and controls all

deployment and policy configuration operations.

Deployment and Configuration Distribution (Scalability) Server

The Scalability Server provides the scalability layer for distributing deployment packages and policy configurations to agents. Although there can be one central domain server, you can have multiple distributed standalone distribution servers that

point to the central domain server.

For small sites with a limited number of agents, you can use the default Domain server and Distribution server. For larger sites with hundreds of agents, you can install additional Distribution servers on other servers and point the Distribution servers to the existing Domain server.

Integration and Tools Adapters to other CA products or functionality.




Storage Provisioning Manager

The component for provisioning new or additional storage to virtual and physical systems through

integration with NetApp Provisioning Manager.

Change Manager

Provides an application-level best practices platform for managing changes, configuration, and compliance. Also named CA Configuration

Automation.

Help Desk Manager Provides integration to CA or third-party help desk functionality.

CA Process Automation Integration

The CA product for scheduling, setting, monitoring,

and automation of IT processes.

Software Delivery Adapter

Provides software application and delivery, and OS installation management. This product must be installed and detected for it to be selectable in the

list.

AppLogic Integration

Enables connection to existing AppLogic grids and provides basic management functions, advanced automation, and provisioning (including the use of

CA Process Automation and Rapid Server Imaging).

Network Management Adapter

Enables Cisco routers and switches running the Cisco Internetwork Operating System (Cisco IOS) to discover network devices, list, create, and delete

VLANs.

Amazon EC2 Adapter

Integrates Amazon Elastic Compute Cloud (Amazon EC2) Integration Manager. Provides access to the Amazon EC2 web service for resizable compute capacity.




Rapid Server Imaging (RSI)

Provides cross-platform and dissimilar hardware provisioning, including capturing and deploying images between Physical to Physical, Physical to Virtual, Virtual to Physical and Virtual to Virtual

machines.

AutoShell Manager

A command line and scripting environment for automating complex recurring tasks. It is a combination of a scripting language (JavaScript) and a command line shell.

AutoShell does not register with the Service Controller and has no dependencies on the other

component.

AutoShell Client

Provides command line and script-driven remote management by and AutoShell management console.

AutoShell Integration (ALMs)

An extension to the AutoShell core.

LPAR AutoShell Loadable Module

The IBM PowerVM (LPAR) specific module that registers additional classes with type information for their constructors, methods, variables and enumerations.

Hyper-V AutoShell Loadable Module

The Hyper-V and SCVMM-specific module that registers additional classes with type information for their constructors, methods, variables, and enumerations.

VMware vCenter AutoShell Loader Module

The vCenter-specific module that registers additional classes with type information for their constructors, methods, variables, and

enumerations.

Solaris Zones AutoShell Loader Module

The Solaris Zones-specific module that registers additional classes with type information for their constructors, methods, variables, and enumerations.




Deployment and Configuration AutoShell Loadable Module

The deployment and policy configuration module that registers additional classes with type information for their constructors, methods,

variables, and enumerations.

Help

The product documentation and online help.

Wizard page Description My Entries

Choose Install Folder The path to install the product. Where Would You Like to Install? C:\CA\product_name

Runtime Locale The locale to activate in addition to English (United States).

Additional Locale:

Management Database

The general database for storing product data. Includes server information, service relationships, service thresholds, rules and actions, events, credentials for other components, data center polling and recording intervals, and data center thresholds and lag. The Management Database must be configured before you can log in to the Administrator user interface.

Note: If you distribute databases across servers, use the same authentication type (Windows or Microsoft SQL

Server) to avoid access conflicts.

Server name:

Port: 1433


Instance:


User name: sa

Password:

Select Initial Database Size

Small (1 GB), Medium (5 GB), or Large (10 GB)

Windows Authentication - Apache

The credentials to access and manage

Apache for the Windows environment.

User Name:

Password:


o Use these credentials for Tomcat

o Specify unique credentials for Tomcat (show

Tomcat panel)

Windows Authentication - Tomcat

The credentials for accessing and managing Tomcat for the Windows environment.

User Name:

Password:




Performance Database

The Performance Database stores metrics collected on all servers, including metrics aggregated over time, server-level polling and recording intervals, and server-level thresholds and usage. It is used for historical reports and user-created rules and is required for reporting and dashboards. It is separate from the general database because of the high volume and frequency of metric data.

Server Name:

Port: 1433



User Name: sa

Password:

CA Embedded Entitlements

Manager (EEM)

The product native tool for managing user authorization, security, and

role-based management.

Note: The following characters are not supported for CA EEM credentials: ampersand (&), double quotation marks ("), left single quotation mark or grave accented letters (`), right single quotation mark or acute accented letters ('), less than (<), greater than (>), percent sign (%), semicolon (;), colon (:), pipe (|), black slash (\), forward slash (/), and other diacritical

accented letters.

Server Name:

User Name: EiamAdmin

Password:

Verify Password:

EEM Security Authentication

o Active Directory

o Native Security

Active Directory

The credentials for the CA Server Automation Administrator group (for logging in to the product interfaces).

External Directory Host:

Domain User Name:

Domain Password:

Native Security

The credentials to access the CA EEM native security for accessing the user

interfaces.

User Name:

Password:

Verify Password:

Native Security User

The password to access the Apache

components for web services calls.

User Name: sys_service

Password:

Verify Password:

Network Discovery Gateway

The port number for the server for discovering servers as managed resources.

Port: 8082



Network Discovery Gateway Service

Account

A Windows administrative domain user account for enabling agentless

discovery.

o Use default configuration with local system account

o Grant 'Logon as Service' permission to:

User Name:

Password:

Apache The server that provides web service communications for product components.

Port: 443

Tomcat The server that provides the Java HTTP web server environment. The Tomcat shutdown server is a local connection that enables an administrator to shut down all the web applications.

Server Port: 8443

Shutdown Port: 8005

Apache ActiveMQ Message Broker

Enables components to communicate with each other by sending and receiving messages using a central

message store.

Server Name:

Port: 61616

Help Desk A CA or third-party help desk product. Help Desk functions vary, but generally include tasks for opening, updating, escalating, monitoring, and resolving

help desk tickets.

Product: CA Service Desk

Server Name:

User Name:

Password:

Port: 8080

Protocol: HTTP or HTTPS


CA Process Automation

The CA integration product that provides workflow automation by defining, building, orchestrating, and

managing IT processes.

Note: The connectors that allow CA Server Automation and CA Process Automation to work together, are exported by default from CA Server Automation (Export Connectors to CA Process Automation Server). If you do not want an existing connectors folder to be overwritten, do not select this option. You can easily export connectors after installation from a command line prompt: Start, All Programs, CA, CA Server Automation, CA Server Automation Command Line

Prompt, and enter: itpamexport.

Server Name:

Port: 8080

User Name:

Password:


[x] Export Connector to CA Process Automation

Server




CA Configuration Automation

CA Configuration Automation provides server software (or component) discovery, inventory, change detection, and configuration management. The CA Configuration Automation user must have the Specialist, Super User, or a

custom role.

Server Name:

User Name:

Password:

Port:

Protocol:


IBM PowerVM Servers (HMC or IVM)

The integration tool to support IBM AIX Hardware Management Console (HMC), and Integrated Virtualization

Manager (IVM) servers for LPARs.

Server Name:

User Name:

Password:


Solaris JumpStart Solaris JumpStart provisions physical systems with Solaris operating system images.

Server Name:

User Name:

Password:

Server Type:


AIX Network Installation Manager

(NIM)

AIX Network Installation Manager (NIM) integration provides imaging

services for AIX machines.

Server Name:

User Name:

Password:


Solaris Zones The integration to Solaris Zones servers.

Server Name:

User Name:

Password:


Microsoft Cluster Service

Microsoft Cluster Service integration provides monitoring and management of multiple remote clusters (including their nodes and resources). Specify the clusters (not cluster nodes)

to manage.

Server Name:

User Name:

Password:




IT Client Manager Domain Server

This server coordinates the work of scalability servers and agents, autonomously or through API calls. It manages and controls all deployment and policy configuration operations. When using a Windows Domain account, the user can be: 1) a local user that is a member of the Administrators group (full control access class permissions to all available security object classes) or 2) a domain account that is also a member of the Local Administrators group. If you are using Active Directory, CA ITCM Software Delivery must be configured to use it as an external directory before authentication. Note: If you have more than one scalability server, or your ITCM Domain Server is not your scalability server, select the option, "More Scalability Servers (display

Scalability Server panel)".

Server Name:

User Name:

Password:

Port: 80

Protocol: http or https

[ ] User Domain Server as Scalability Server

[ ] More Scalability Servers (display Scalability

Server panel)


ITCM Software Delivery Scalability

Server

This panel displays detected scalability servers; credentials are required to authenticate and authorize access to these servers. Windows Domain and Active Directory (LDAP) credentials are

supported.

Server Name:

User Name:

Password:


CA Patch Manager This integration tool provides software patch management.

Server Name:

Port: 1433

SQL 2005 or 2008

Instance:



User Name:

Password:


Amazon Elastic Compute Cloud EC2

Server

The Amazon EC2 server that provides instance management for CA Server

Automation.

Server URL: http://ec2.amazonaws.com

AWS Account ID:

x.509 Certificate File: C:\

Private Key File: C:\

Specify proxy (display proxy panel)




Amazon Elastic Compute Cloud (EC2)

Proxy

The proxy server is the intermediary protection between the Amazon Cloud and the Internet. Using this connection, users can securely provide remote virtualized Windows and Linux provisioning in the Amazon Cloud.

Server Name:

Port:

User Name:

Password:


AppLogic Server Server information and private key file location for the AppLogic server.

Server Name:

Port:


Private Key: C:\

[ ] Specify proxy (display proxy panel)


AppLogic Proxy Proxy server information for connecting to AppLogic.

Server Name:

Port:

User Name:

Password:


VMware vCenter The credentials of the VMware vCenter server to be discovered, monitored,

and managed.

Server Name:

User Name:

Password:

Protocol:

Port:


Microsoft System Center Virtual Machine Manager

Server

The integration to Microsoft System Center Virtual Machine Manager (SCVMM) for monitoring, managing,

and provisioning servers.

Server Name:

User Name:

Password:


Microsoft Hyper-V Server

The Hyper-V server for monitoring, managing, and provisioning services for

Hyper-V.

Server Name:

User Name:

Password:


Rapid Server Imaging (RSI)

The integration tool that provides cross-platform and dissimilar hardware provisioning.

Server Name:

Application User:

Application Password:




Cisco Unified Computing System

(UCS)

The server that provides access to the Cisco UCS environment for computing,

storage, and networking management.

UCS Manager:

User:

Password:

Port:

Protocol:

AIM Host:

SNMP Version:

SNMP Port:


Reservation Manager The end-user portal for reserving resources. Users can quickly and securely reserve, configure, and provision physical and virtual servers

without administrator intervention.

Platform:

User Name:

Password:


Storage Provisioning Manager

The Storage Provisioning Manager for provisioning new or additional storage to virtual and physical systems through integration with NetApp Provisioning

Manager.

Server Name:

User Name:

Password:

Protocol: http

Port:


Choose Domain If you did not select a Domain Server, you can optionally specify one.

Hostname:

Community Strings The SNMP protocol is used throughout the product for system monitoring, including the SystemEDGE agent.

Important! Space characters are not supported in trap, read, and read/write community strings; SystemEDGE malfunctions if spaces are used.

Read Community: public

Read-Write Community: snmp_admin


SystemEDGE Agent The credentials for accessing the SystemEDGE agent.

Port: 161

Description:

Location:

Contact:

Trap Community: public 127.0.0.1.162




Remote Monitoring

The AIM that monitors the health state of agent-less and agent-based systems. For example, you do not need to install the monitoring agents (such as SystemEDGE agents) on the remote systems. The RM feature integrates with VMware vCenter Server for VM

monitoring operations.

The credentials specify the Windows Management Instrumentation (WMI) access for the Windows operating system interface.

User name:

Password:



Chapter 3: Install Software


Start the Installation Wizard (see page 31) Start a Silent Installation (see page 32) Start the User Interfaces and Documentation (see page 33) Change the Default Login Credentials (see page 33) Component Installation after Initial Installation (see page 33) Uninstall Software (see page 34)

Start the Installation Wizard

When you have configured the communication ports and gathered all server credentials, you are ready to start installing the product.

To start the installation wizard

1. Access the installation media.

2. Navigate to the drive:DVD1/Installers/Windows

3. Click Install.exe.

The installation begins. After the installation completes, a record of the installation is created in: install_path\log\install. The file, install.log, contains all output and errors; install_error_detected.log is generated for specific error conditions.

Note: Passwords entered during installation are temporarily stored on the hard disk in unencrypted format; they are removed after installation.

Start a Silent Installation


Start a Silent Installation

A CA Server Automation silent installation consists of editing property files and starting the installation from a command line.

Note: Systems running Windows x64 operating systems are not supported for silent installation.

To start a silent installation

1. Verify that the target system meets the requirements defined in the Release Notes.

2. Navigate to the root directory of the installation media, and copy all folders to the target system.

Important! Preserve the directory structure on the installation media when copying the files to the target system.

3. On the target system, open the DVD1\ResponseFileTemplates folder.

4. Open the silent.properties file using a text editor.

5. Update the necessary sections, but do not remove sections of the file, even if they are not used.

6. Edit and save the file.

7. Open a Command Prompt window, navigate to the \Windows\ directory, and enter the following command:

install.exe -i silent -f <path_to_silent.properties_file>\silent.properties

8. Review the Install.log file for errors and warnings after the installation is complete.

Start the User Interfaces and Documentation


Start the User Interfaces and Documentation

After a successful installation, you can start the user interfaces and the product documentation.

To start the user interfaces

1. Select Windows Start, All Programs, CA, CA Server Automation, Launch CA Server Automation, or enter the URL in a supported browser:

■ CA Server Automation: https://ip_address:port_number/UI

■ Reservation Manager: https://ip_address:port_number/ssrm

The login page appears.

2. Enter the user name and password, and click Login. Default: admin/ca_admin

Note: At logon, if you receive a security certificate request, bypass it and continue. To eliminate security certificate messages, you can acquire a certificate from the vendor of your choice and apply it to the server. For information about installing security certificates, see the Apache Tomcat website.

The interface appears.

Note: A Flash plug-in is required to display diagrams and charts.

To start the documentation and online help, select Windows Start, All Programs, CA, CA Server Automation, Bookshelf. All guides are available in HTML and PDF; the online help is available in HTML only. You can perform a full-text search across all guides and help.

Change the Default Login Credentials

If you installed CA Server Automation using the Typical installation path, change the default credentials in CA EEM for administrators (admin/ca_admin), and the password (ca_admin) for the EiamAdmin.

To access CA EEM for managing users and groups, go to Start, All Programs, CA, Embedded Entitlements Manager, EEM UI.

Component Installation after Initial Installation

Run the installation program after the initial installation to install new components within the same product. Running the installation program after initial installation does not reinstall existing components, and does not repair or configure existing components with new data.

Uninstall Software


Uninstall Software

Uninstall CA Server Automation using these methods:

■ Wizard

Go to Windows Start, Control Panel, Add or Remove Programs, CA Server Automation, Change/Remove. The wizard guides you through the uninstall.

■ Command line

Go to: C:\Program Files\CA\productname\Uninstall\Uninstall.exe

Important! Removing individual product components is not recommended; the product does not function properly when components are removed. Only a complete uninstall of the product is supported.

Note: The uninstall does not remove shared components that existed on the system before the installation of this product.


Appendix A: Troubleshooting


CA DSM Functionality is Not Fully Supported (see page 35) Installation Problems: General (see page 36) Installation Stops Responding After Remote Desktop Interruption (see page 36) Installation With Rapid Server Imaging Fails (see page 36) Installation Program Continues After Cancellation (see page 37) CA Software Delivery is Not Enabled for Installation (see page 37) Microsoft SQL Server Error (see page 37) UNC Path Error When Not Using Built-In Administrator Account (see page 38)

CA DSM Functionality is Not Fully Supported

Symptom:

Not all CA Desktop and Server Management (CA DSM) functionality is available in CA Server Automation.

Solution:

Review the following unsupported features:

■ GETIMAGE for ImageX

■ Microsoft Automated Deployment Services (ADS)

■ Cluster Fail Over

■ Software Job Prioritization

■ Platform Virtualization

■ Windows Embedded for Point of Service (WEPOS)

■ Backup and restore model computers

■ Shut down computers when software delivery jobs are complete

■ Custom administrator messages

■ Configurations using languages other than English

Installation Problems: General


Installation Problems: General

Symptom:

The installation wizard disappears after the first progress bar, Apache Tomcat does not start, or other installation problems.

Solution:

Systemwide _JAVA_OPTIONS environment variables cause conflicts with CA Server Automation. Unset the variables, or set them at an application level, and restart the installation.

Installation Stops Responding After Remote Desktop Interruption

Symptom:

The installation program stops responding after a Remote Desktop Connection (RDC) interruption. More Command Prompt windows open on the desktop.

Solution:

If you connect to a remote system using RDC, and the connection is interrupted during an installation or the CTRL key is intentionally or inadvertently pressed, the installation process stops responding. To work around the issue, close any open Command Prompt windows and continue the installation.

Installation With Rapid Server Imaging Fails

Symptom:

The installation program fails without an indication of the problem.

Solution:

If you are installing the Rapid Server Imaging (RSI) component and the installation fails, follow these steps:

1. Verify that you have a valid Racemi DynaCenter license.

2. Run the rshowlicense command on the RSI server.

3. Verify that the Apache HTTP Server services and SAMBA services are running on the RSI server.

Installation Program Continues After Cancellation


Installation Program Continues After Cancellation

Symptom:

If you cancel the installation program before the first installation dialog, the progress bar disappears, the product is not installed, but the installation program continues unpacking files to completion. This process can cause a temporary decrease in CPU performance.

Solution:

When the installation program completes unpacking files, the temporary directory and files are deleted, and the system is unchanged.

CA Software Delivery is Not Enabled for Installation

Symptom:

During a Typical or Custom installation, CA Software Delivery is not enabled for selection, or you select CA Software Delivery and get the following message:

CA Software Delivery cannot be installed because IT Client Manager (ITCM) is not

configured for the English language.

Solution:

CA Software Delivery does not support foreign languages. To reconfigure the CA ITCM Domain Manager for English, perform the following tasks:

1. Open a Command Prompt window on the CA ITCM Domain Manager.

2. Stop the CA ITCM Domain Manager.

caf stop

3. Change the language to English using this command:

ccnfcmda -cmd SetParameterValue -ps itrm/common/localization -pn language -v enu

4. Restart the CA ITCM Domain Manager.

caf start

Microsoft SQL Server Error

Symptom:

During authentication of the Microsoft SQL Server credentials during installation, the following error appears:

Failed to establish connection to MSSQL.

UNC Path Error When Not Using Built-In Administrator Account


Solution:

This error occurs because the Microsoft SQL Server 2005 and 2008 Evaluation Edition was detected, and TCP/IP is disabled. Configure the server to listen on a specific TCP port.

UNC Path Error When Not Using Built-In Administrator Account

Symptom:

On Windows 2008 R2 when not using a Built-in Administrator account, the install fails with an error message indicating the drive is a UNC path or that insufficient permissions exist to execute the install. This problem occurs if you attempt the install from a mapped drive with a client defined Administrator.

Solution:

To resolve this issue, perform the following tasks:

1. Open a CMD prompt as the Administrator and run the following commands:

Net use Z: \\DVD-IMAGE-PATH

CD /d Z:

2. Run the Setup.hta program (right-click the program name and select Run as Administrator)

Note: On Windows 2008 R2 and above, launch CA Server Automation and any related programs and utilities using the Run as Administrator option.

Index 39

Index

A

About this Guide • 7

C

CA DSM Functionality is Not Fully Supported • 35 CA Software Delivery is Not Enabled for Installation •

37 CA Technologies Product References • 4 Change the Default Login Credentials • 33 Component Installation after Initial Installation • 33 Contact CA Technologies • 3 Custom Installation Worksheet • 15

D

Database Connectivity • 11 Database Sizing • 11 Determine Installation Method • 10

H

How Product Components Are Installed • 13

I

Install Software • 31 Installation Problems

General • 36 Installation Program Continues After Cancellation •

37 Installation Stops Responding After Remote Desktop

Interruption • 36 Installation With Rapid Server Imaging Fails • 36 Introduction • 7

M

Microsoft SQL Server Error • 37

P

Plan Your Installation • 9 Prepare Servers • 10 Prepare to Install Software • 9

R

Related Publications • 7

S

Start a Silent Installation • 32 Start the Installation Wizard • 31 Start the User Interfaces and Documentation • 33

T

Troubleshooting • 35 Typical Installation Worksheet • 14

U

UNC Path Error When Not Using Built-In Administrator Account • 38

Uninstall Software • 34