Building, Motivating and Rewarding a Winning Team
WEST VIRGINIA HFMA May 19, 2016 David Jakielo
General Manager Main Street Medical Consulting
[email protected] 412-428-7000 ext. 241
AGENDA
1 MOTIVATING STAFF
2 RAISING MORALE
3 FEEDBACK/COMMUNICATION
4 INTERVIEWING
5 PERFORMANCE REVIEWS
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REMEMBER
STOP WASTING TIME TRYING TO MOTIVATE YOUR
EMPLOYEES. SPEND YOUR TIME RECRUITING
MOTIVATED EMPLOYEES
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REMEMBER
STEP 1- Get The Right People On The Bus STEP 2- Make Sure They Are In The Correct Seats
- Jim Collins in Good to Great
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REMEMBER
YOU CAN TEACH PEOPLE WITH A GOOD WORK ETHIC HOW TO
DO ALMOST ANYTHING. BUT YOU CAN’T TEACH PEOPLE
HOW TO HAVE A GOOD WORK ETHIC.
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REMEMBER
DON’T BURDEN YOURSELF
WITH PEOPLE WHO ARE NOT ACHIEVING
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Motivate & Energize
“If You Show People You Don’t Care,
They Will Return The Favor. Show Them You Care About Them, And
They Will Reciprocate.” - Lee G. Bolman & Terrence E. Deal
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Motivate & Energize
PRAISE OR COMPLIMENT A MINIMUM OF 3 PEOPLE PER DAY
• SPECIFIC • SINCERE • TIMELY
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Motivate & Energize
1. There is no such thing as over communicating 2. Written job task and responsibilities 3. Employees are your most important customer 4. Platinum Rule 5. Get out of your office and MBWA 6. Welcoming committee
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Motivate & Energize
7. Forbid NEGAHOLIC’S 8. Hire the best people, then delegate 9. Train, train, train 10. Integrity - Honesty 11. Accountability - Inspect what you expect 12. Include in decision making
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Motivate & Energize
13. Feedback both Positive and Negative. 10 to 1 14. Alternatives to life in a cubicle 15. Listening 16. Recognition – Reward Success 17. Brainstorming sessions 18. Share GOALS Silent gratitude isn’t very
much use to anyone. -Gertrude B. Stein
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Motivate & Energize
19. Throw out stupid policies 20. Treat everyone with courtesy and respect 21. You must be trustworthy 22. Expect and accept mistakes 23. Remove obstacles 24. Have fun
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REMEMBER
PEOPLE AREN’T YOUR MOST IMPORTANT
ASSET. THE RIGHT PEOPLE ARE.
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SELECTING EMPLOYEES
• HIRE SLOWLY - FIRE QUICKLY • THINK THROUGH THE JOB
– Identify the Necessary Skills and Qualities • DEVELOP TASK LISTS
– List Functions and Responsibilities • Frequencies
• ADMINISTER APPROPRIATE TESTS
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SELECTING EMPLOYEES
• DON’T SELL COMPANY BEFORE YOU WANT TO BUY – 80 – 20 RULE
• LAW OF THREE – Interview THREE times – Interview in THREE different places – Use THREE different interviewers – Then Vote
• PROBE ON PAST PERFORMANCE – What is your greatest achievement? – What is you greatest disappointment?
• CHECK RESUME “CAREFULLY”
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PERFORMANCE REVIEWS
ABANDON THE OLD ANNUAL PERFORMANCE REVIEWS
INSTEAD: • ASK THESE 4 QUESTIONS:
• WHAT SHOULD THEY STOP DOING? • WHAT SHOULD THEY KEEP DOING? • WHAT SHOULD THEY START DOING? • WHAT WOULD THEY LIKE TO DO?
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REMEMBER
“Leadership is the ability to recognize the special abilities and limitations of others, combined with the capacity to fit each one into the job where they will do their best.” – J. Oswald Sanders
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RESOURCES
Sign Up for my FREE Success Tips at www.DaveSpeaks.com
Or TEXT
DAVESPEAKS TO
22828
Resources
1001 Ways to Energize Employees – Bob Nelson 301 Ways to Have FUN at Work – Dave Hemsath & Leslie Yerkes
Smart Moves for People in Charge – Deep & Sussman The Leadership Challenge – Kouzes & Posner 13 Fatal Errors Managers Make – W. Steven Brown The Gifted Boss – Dale Dauten Empowerment Takes More Than a Minute – Ken Blanchard
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