Building High Trust/Communication Teams Eric Papp - November 14, 2013
• Trust
• Environment
• Accountability
• Measured Results
SPEED OF TRUST - STEPHEN M.R. COVEY EXAMPLES?
Healthy Conflict vs. Unhealthy
eNVIRONMENT?
Abdication of Accountability
HIGH COMMUNICATION
8
Powerful Communicator
Being a Powerful Communicator
Your Listening Filter
High Trust/Communication Environ.
• Perception
• Action
• Performance
• Purpose
12
Communication Disconnect
Reality Story
Listening Vs Hearing
• Listening = Understanding
• Hearing = act of your ear perceiving a sound
Your Message getting across?
Start with “And”
• “I want to to have better communication with my office colleagues but I don’t know where to start. ”
“I want to to have better communication with my office colleagues and I don’t know where to start.”