Building Engaging Customer Experiences Powered By MongoDB
Presented By: Alaaeldin El-Nattar EVP Client Services Rivet Logic Corporation
May 2014
Who We Are
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• Award-winning Professional Services Focused On: • Portals • Web Content Management • Digital Asset Management • Social Intranets/Extranets • Mobile Applications
• Platinum Partners for Leading Open Source Software:
Rivet Logic Overview
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• Headquartered in Reston, VA • Regional Offices in Boston, New York City,
Dallas, Los Angeles • Near-shore Development Center in Costa
Rica • Founded in 2005 • 70+ employees and growing
Rivet Logic Overview
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• MongoDB implementation partner for 2+ years
• Helping organizations build enterprise solutions powered by MongoDB – Kick-start Package – Tailored Proof of Concept – Full Implementations
• Innovating with MongoDB in the open source community through contributions – Crafter Social – Crafter Profile
Rivet Logic and MongoDB
What do organizations need?
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Increase Adoption
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Increase Customer Retention
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Capitalize on Human Creativity and Innovation
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Create Personalization via Targeted High Quality Content
OK, so what’s the problem?
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Technology Is Limiting
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Customer/Employee Data is Silo’d in Disparate Systems
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We’re Not Using the Data We Have Effectively
So what are organizations doing today?
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Commenting Engines
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Standalone content apps (forums, blogs, wikis)
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Traditional Databases
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BI Tools
What’s missing?
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View of customer data is not holistic
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Interactions don’t carry over across different applications
Pillars of a good solution
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• Technology agnostic
1. Flexibility
• Reinvent without affecting infrastructure
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2. Scalability
Without Losing
Performance
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3. Visibility
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4. Insight
Case Study AT&T Wireless Online Development Center
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http://developer.att.com
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• Existing applications are not being heavily utilized – Blogs – Forums
• Finding interesting content is not easy – Search vs Discovery
• Collaboration value is dispersed
Challenge
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• Create a holistic coherent view of user generated content
• User feedback that carries over from one application to another…seamlessly – Virtual forums
• Maintain a dynamic customer profile
Solution
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Technology
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Crafter Social / Crafter Profile
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Crafter Social / Crafter Profile
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Crafter Social / Crafter Profile
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How It Works - BEFORE
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FORUM
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How It Works - AFTER
BLOG Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque pretium aliquet nibh sit amet tincidunt. Proin consequat condimentum sollicitudin. Phasellus sit amet urna mi, a consequat augue. Fusce congue pulvinar risus, eget gravida lectus congue ut. Nam fringilla, neque eget adipiscing pulvinar, arcu eros sodales enim, vitae gravida.
VIRTUAL FORUM
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Crafter Profile
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• With MongoDB we have – Flexibility - Create new apps without revisiting
infrastructure – Scalability - We can store large amounts of data and
query without hurting performance – Visibility - Data is structured in an intuitive way
allowing easy translation from raw data to something actionable
– Insight - Flexible data structures and queries pave the way for creativity and innovation
MongoDB Is An Enabler
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Questions?
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Learn More…
rivetlogic.com
blogs.rivetlogic.com
facebook.com/rivetlogic
youtube.com/rivetlogic
twitter.com/rivetlogic
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