building communities
building communities
“We did it our way”
@GaryYarlington
Gary OrrChief Executive
Yarlington Housing Group
building communities
Overview:• Established in 1999• Customer satisfaction
91%• Annual development:
250 homes• Circa 10,000 homes• Turnover £50 Million
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Our First 10 Years
•Improving existing housing conditions•Improving frontline service deliver•Regeneration & Development
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Prices Too High Supply Too Low• The average house price
£223,870, • 11.6 times the average
regional salary of £19,484.
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Prices Too High Supply Too Low• There are 158,399 on
waiting lists in the South West
• 51,000 in Yarlington’s area of operation
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Customer Insight
• 2.5 times less likely to secure 5 good GCSEs
• 3 times more likely to be unemployed
• Twice as likely to be benefit dependent
• 5 years less life expectancy
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Myth busting
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Will an increase in the supply of affordable housing resolve the
challenges across our communities?
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A Homogeneous Sector?
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One Team
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2011 Strategic Review
• Reconnecting with our Charitable Purpose
• Strategic Planning Framework that brought together, the Board, Staff,
Customers & Stakeholders
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“Alleviate local housing need
and
respond to the socio-economic circumstances within our communities”
building communities
building communities
ResidentResidentInvolvementInvolvement
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Resident Resident InvolvementInvolvement
Place residents at the heart of everything we do.
building communities
Homes & Homes & ServicesServices
building communities
Homes & Homes & ServicesServices
Provide great homes and services that people need
and want
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ViabilityViability
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ViabilityViabilityEnsuring the long-term viability of the business
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PeoplePeople
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PeoplePeopleTo be a people centred organisation
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GrowthGrowth
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GrowthGrowthTo deliver growth that supports our wider business objectives
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Community Community InvestmentInvestment
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Community Community InvestmentInvestment
To support our communities to be places where people choose to
live, learn & work.
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Introducing SHAPE
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building communities
Ambitions of the households so far
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Supporting community ambition & re-instating opportunities
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…build 1,000 properties
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500 residents will have attended Yarlington
training courses
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150 residents will be
supported into employment
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1,000 people will
have engaged in
health and
wellbeing pro
jects
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10,000 people will
have benefited from
Yarlington
Community fund
initiatives
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We will maintain upper quartile
performance levels in everything we do
building communities
building communities
If we don’t try, we don’t do...... and if we don’t do, then why are we on this
earth?Jimmy Stewart
building communities
www.yhg.co.uk
@GaryYarlington