Building Commitment Through Group Decision Making A Nutshell
Presentation 600 East Superior Street, Suite 404 I Duluth, MN 55802
I Ph. 800.997.6685 or 218.727.9390 I www.ruralcenter.org 1
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Building Commitment Through Group Decision Making Aim for
Impact and Sustainability Essentials for leaders in rural health
Leadership Component 2
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To engage: to attract and hold attention; gain support Board
Members Providers Patients Staff Partners Network Members
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New Topic Decision Point Time Diversity of ideas 5
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Only in your dreams! 6
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New Topic Decision Point Business as usual can rely on familiar
opinions and solutions 7
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New Topic Decision Point ? ? ? Diversity of ideas Time 8
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New Topic Complex issues with no obvious solutions often
require consideration of unfamiliar or unpopular opinions ? No!
Dumb! Were wasting time! Were stuck ! 9
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New Topic Decision Point Distrust Lack of understanding of the
process Unwillingness to support the decision 10
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New Topic Decision Point Divergent Phase Convergent Phase
11
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Generate alternatives Free-for-all discussion Gathering diverse
points of view Unpacking the logic of a problem Evaluate
alternatives Summarize key points Sorting ideas into categories
Arriving at a general conclusion 12
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New Topic Decision Point Divergent Phase Convergent Phase GROAN
ZONE 13
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Sticking with it leads to: Confusion Frustration
Misunderstandings Feeling a lack of progress; stuck Potential for
new solutions (beyond familiar thinking) Breakthroughs 14
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Divergent Phase: (drawing people out) Types of structured
Go-Arounds Individual work, then group work Unrepresented
perspectives Un-discuss-ables Exaggerations Groan Zone Phase:
Reframing Role-storming Focus on what is going well Sort and
categorize ideas Strengthen relationships Changing Perspectives
Convergent Phase: (finding agreement on solutions) Clarify
evaluation criteria Continuum of Agreement Decision Rule Decision
Point
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A good way to engage (gain the support of) your stakeholders
during decision making: 1.There are three phases in group decision
making: divergence, groan zone, and convergence. 2.Use the methods
described on the worksheet to engage your stakeholders in each
phase.
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National Rural Health Resource Center 600 East Superior Street,
Suite 404 Duluth, MN 55802 (218) 727-9390 ext. (233)
[email protected] Nutshell Narrator: Arlene J. Anderson