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Building a More Profitable Future with UCaaSMonday, March 4, 2019
Jonathan McCormick, Chief Operating Officer, Intermedia
Intermedia: The Business Cloud
FOUNDED 1995 // GLOBAL PRESENCE // SERVICING ~6,500 PARTNERS & 120,000 BUSINESSES
1. Best reliability and support
2. Easiest for partners to work with
3. Integrated experience for end users
Our Focus
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It’s one thing to claim you offer industry-leading support –
it’s another to deliver.
Catch the UCaaS Wave
Source: Frost & Sullivan
Don’t miss this huge opportunity
What is Intermedia Unite?
PHONE SYSTEM
CONFERENCING &
SCREENSHARE
FILE COLLABORATION
TEAM CHAT
Value of Intermedia’s Reseller ProgramMaximum Control, Maximum Margins
▪ Increase your top-line revenue opportunities
▪ Expand your margins – make up to 50% gross margins
▪ Get help closing the sale
▪ Don’t stress about the telco taxes – we handle that for you!
▪ Choose to sell under your brand or leverage
Intermedia’s brand
OWN THE CUSTOMER RELATIONSHIP
Intermedia’s Reseller Model
Intermedia’s Strategic Mission:
Making UCaaS Easy for Partners
• Because Your Time is
Valuable…and Profit
Matters!
CONFIDENTIAL 9
Sales SupportOnline pre-qualification, quoting,
circuit testing
Our 360º Approach to Partner Success – We make it easy
Technical
SupportJ.D. Power-certified 24/7
support • web based & live
OnboardingWe help you get your customer
set up rightBilling & TaxationWe handle all taxation (even
if you do the billing)
OrderingOnline or with sales support
TrainingOnline and on demand
Sell MoreUp sell and cross sell 30+
integrated add-on services
Marketing ResourcesBrandable sales resources,
marketing automation tools
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Empowering Partners through
Actionable Insights
Mark Sher, VP UC Product and Marketing
What are Actionable Insights?
Data that allows you to make well-
informed decisions or take action.
What are Actionable Insights?
To be effective, the data must be:
What are Actionable Insights?
Relevant
To be effective, the data must be:
What are Actionable Insights?
Relevant
Timely
To be effective, the data must be:
What are Actionable Insights?
Relevant
To be effective, the data must be:
Timely
Easily Visualized
What are Actionable Insights?
Relevant
Timely
Easily Visualized
Accessible
To be effective, the data must be:
Actionable Insights for QoS
OngoingPre-sale
Actionable Insights for QoS
OngoingPre-sale
Soft Client Appliance (VSA)Management Tool
Intermedia VoIP ScoutVoIP Scout Contains 3 Powerful Tools:
VoIP Scout Advantages
• Identify and address potential issues
before you deploy the service to
maximize customer satisfaction
• Control the entire network testing
process from start to finish
• Tests for jitter, packet loss, latency
and bandwidth
VoIP Scout
• Sends test calls to and from the
Intermedia network and
measures call quality
• View test results in the
management portal at any time
• Share easily visualized results
with your customer
VoIP Scout Results
Good Bad
Actionable Insights for QoS
OngoingPre-sale
Introducing
Intermedia Unite EnvisionTM Analytics Platform
Incident Map:
At-a-glance
representation of
your customers that
are having issues.
Partner Dashboard for Quality Monitoring
Quality Analytics:
Sort customers by
quality or by call
volume.
Partner Dashboard for Quality Monitoring
Partner Dashboard for Quality Monitoring
Quality Analytics:
View quality
analytics for a
specific customer.
Includes calls and
meetings.
Partner Dashboard for Quality Monitoring
Quality Analytics:
Search for a
specific time range
for calls/meetings.
Partner Dashboard for Quality Monitoring
Quality Analytics:
Understand, in
detail, where an
issue with a
specific call exists.
Partner Dashboard for Quality Monitoring
Partner Dashboard for Quality Monitoring
Quality Analytics:
Understand, in
detail, where an
issue with a
specific call exists.
Partner Dashboard
for Alerts and Notifications
Manage Notification:
Create your own
alerts based on your
custom criteria
Partner Dashboard
for Alerts and Notifications
Manage Notification:
Create specialized alerts
for all customers, groups
of customers or specific
customers.
Partner Dashboard
for Alerts and Notifications
SMSEmail
Current PromotionsFree Phones; Incentives to switch customers
© Intermedia.net, 2019 CONFIDENTIAL
Terms apply to promotions mentioned above
Switch Your Customers to
Intermedia
Thank You